Norton Hotels

"Front desk staff ‘Forest’, she helped me for quick check in as we were in rush to drop our luggage and then leave for another place. Breakfast was served warm and the area was kept super clean. Room was ready clean and fresh. Location is great, the stream flows adjacent to the property. It has a deck with chairs and tables to enjoy morning break fast or evening drinks with family and friends. The location is though 20 minutes drive from Cherokee downtown but it’s worth coming out of city buzz and stay in calm environment. If I visit Cherokee NC again, will definitely stay at Best Western Place."

"The remodel and update of the hotel was wonderful. Staff was great to interact with. Location was perfect, we were able to get to everything within 15 minutes. A little gem hidden up in the mountains. Highly recommend"

"We enjoyed our stay at the Highlander Mountain Home -spending our 25th anniversary there. We hope to return soon. Sarah was delightful and attentive. She provided answers to all of our questions. We had enjoyable conversations with the restaurant manager (and learned of her family’s long history in the community) as well as the staff members - Maggie, Abbie and Graham. The location was perfectly situated in the middle of town. Highlands is a wonderful community with gorgeous nature surrounding it."

"I thought things were fine, my wife didn't. The walls are thin, we could hear neighbors talking pretty easily in the room. My wife asked for tea and the desk lady told her she'd sell her a bag, they didn't put tea bags in the rooms until later in the season. The wood fire in the common area was nice. We didn't really use the balcony, it was OK I guess. There were odd noises during the night."

"Only stayed one night but the staff were so nice and the room was very clean. Close enough to town and WCU, since that is why we were there. "

"Beware hidden fees if booking through Travelocity. Layout of condo was awkward with living room on separate floor."

"Staff was not friendly during my stay, and the initial greeting did not feel welcoming. I also experienced issues in my room, including no internet service and no TV. While the staff did provide guidance to get the TV working and politely directed me to the support number for internet assistance, the overall experience fell short of expectations."

"A bit dated but live location, great value"

"They are in the middle of a major building project, but we still enjoyed our stay. It was off-season so they were not open for breakfast."