"I booked this hotel for its leisure facilities but unfortunately the pool gym sauna and other amenities were all closed on the day of my stay due to an issue. My bedroom door also didn’t lock at all and anyone could easily open it without a key card. I hadn’t realised this until the next morning and I probably wouldn’t have stayed if I had. The furniture was all very old and tiered looking worn and it desperately needed modernisation. Pillows were very uncomfortable and gave me a sore neck. I never moan at little things and try and resolve things directly but there was so many things wrong that it all really got to me."