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Reviews of Marlborough Hotel

2 out of 5
Marlborough Hotel
22 Stracey Rd, Norwich, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 114 reviews" "
Rating 8 - Good. 31 out of 114 reviews" "
Rating 6 - Okay. 7 out of 114 reviews" "
Rating 4 - Poor. 2 out of 114 reviews" "
Rating 2 - Terrible. 4 out of 114 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Amenities
Great experience
Stayed 1 night in May 2024

6/10 Okay

David

Liked: Cleanliness
The property was clean and the shower was good. The room I was in was near reception and I could here people coming on going in the night , so didn't get much sleep. Parking limited to four parking spaces at the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size and clean. The bathroom was modern with lots of hot water. It was a quick walk to and from the train station and there are lots of dining options near by. One suggestion is that a small folding rack/table on which to put a suitcase would be handy.
Stayed 1 night in Mar 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Emelie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not cleaned professionally. Very dusty to - skirting, doors and radiators - stains on walls and doors to bedroom and bathroom, staining to carpet and torn to areas, heavy residue to walls/tiling inside bathroom - bathroom not clean, mould heavy to areas and paint peeling/mould to bathroom window/reveals. Bathroom window blind mouldy/dirty and not working. Bathroom stunk of damp/cat pee smell. None of the main room wall side lights worked, 3 x of them were extremely loose off the wall. 1 x extremely broken/cracked socket that had been taped over (which was the main accessible socket for the dressing table!), Breakfast was very limited, was told there is no kitchen in the premises for any breakfast (small cereal packets, some fruit, babybels, and toast), milk and yogurts inside a shared staff/customer fridge (did not look professional and smelt). Very poor for the cost of the breakfast, if I had known I would not of included this and purchased breakfast elsewhere. The only good thing about the stay was the staff, one member of staff was super helpful with regards to taxi services. Aside from this, I would not waste my money again on this hotel. It was not what I expected, for the payment of over £100 I would of expected a professionally cleaned property, not broken sockets and exposed electrics. The bathroom smell was offensive I was unable to leave it open for ventilation and to use. The windows were all so heavily mould around edges, it looked awful. Never again.
Stayed 1 night in Mar 2024

6/10 Okay

Lamin

Business traveller
Liked: Cleanliness, staff & service
The room was too small. And shared toilet with other room. The toilet is located at a distance which is very inconvenient especially at night.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, good value Hotel. Room was clean with plenty of space. Tea and coffee facilities with nice biscuits. Bathroom was clean with modern fittings. Easy walk to Norwich station and Norwich City centre.
Stayed 1 night in Feb 2024

8/10 Good

Marlon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management and staff was always friendly and helpful. Overall the hotel has been clean, warm and cozy during the cold period. Fantastic location - walking distance from the train, buses and various dinning establishments and attractions. Staff has always been accommodating with any issue and willing to give recommendations! I would certainly recommend using this hotel again in the future!
Stayed 23 nights in Dec 2023

10/10 Excellent

Erin

Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible value for money - spotless and very comfy. Lovely staff - my Son is in Norwich so i use this hotel when I visit. And if you're lucky you can have a free parking space. Love it!!
Stayed 1 night in Jan 2024

10/10 Excellent

Rohini

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible value for money! Spotless and spacious room with en-suite for this price? Helpful and welcoming staff as well. I will certainly stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Stayed 1 night in Nov 2023

2/10 Terrible

Aleesha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JV on 13 Dec 2023
Thank You for your latest review.We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JV on 13 Dec 2023
Thank You for your latest review.We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly. Only down side would be the very limited amount of off street parking. Excellent value for money
Stayed 1 night in Dec 2023
Response from JV on 13 Dec 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and cheerful. This property doesn't win luxury awards but it's perfectly adequate, clean and the staff are decent.
Stayed 1 night in Nov 2023
Response from Marlborough Hotel on 13 Dec 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Mr Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking very limited, turn up before half 4 and you either risk it parking opposite or youll have to find a car park.
Stayed 1 night in Nov 2023
Response from Marlborough Hotel on 13 Dec 2023
Thank You for your latest review.We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Paul

Stayed 3 nights in Nov 2023
Response from Marlborough Hotel on 13 Dec 2023
Thank You for your latest review.We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay. Very close to railway station and a short walk to town. Nice and clean.
Stayed 1 night in Nov 2023
Response from Marlborough Hotel on 13 Dec 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Present Hotel
Room was nice spacious and clean, however the heater in the room was broken, left in a bit of an unsafe state, nice bathroom however the water from the shower does not have a lot of pressure. Staff were really nice and friendly, breakfast just have to help yourself to toast, cereals, tea/coffee, juice and some fruit. Parking is on street parking and you can only park for 2 hours between 8am and 6:30pm
Stayed 1 night in Nov 2023
Response from Marlborough Hotel on 13 Dec 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

MR M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Marlborough Hotel on 13 Dec 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

Peter, Billingshurst

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great but there were a couple is minor issues in the room. The bed missing two slates and the shower head was broken. Overall the facilities were fine but minor things need to be changed. I would use again not an issue.
Stayed 1 night in Oct 2023
Response from Marlborough Hotel on 13 Dec 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly helpful staff, lovely room and great value
Stayed 1 night in Oct 2023
Response from Marlborough Hotel on 25 Oct 2023
Thank You for your recent review We hoping to see you again in future.Regards,Marlborough Hotel

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for 2 nights. So close to train station.
Stayed 2 nights in Oct 2023
Response from JV on 23 Oct 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room was basic but met my need for somewhere to lay my head. Staff were very pleasant, mind.
Stayed 1 night in Oct 2023
Response from JV on 23 Oct 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JV on 23 Oct 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to trains and restaurants
A great deal for the money. There was a helpful gentleman who seems to always be in the lobby, and the people behind the desk were friendly. The shared bathroom was not a problem, its very clean and modern. I never had to wait for it.
Stayed 4 nights in Sep 2023
Response from JV on 6 Oct 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from JV on 6 Oct 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, very comfortable and staff were really good. Stayed for the football and was like a 10 minute walk to the ground. Will stay again if i'm back up that way
Stayed 1 night in Sep 2023
Response from JV on 27 Sept 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and helpful reception staff. Immaculately and spotlessly clean spacious room with refurbished bathroom. A great base for a couple of days of exploration on a quiet street, especially if arriving by train as there is a shortcut to the station and historic centre if you're on foot (stepped access to a gentle hill)
Stayed 1 night in Sep 2023
Response from JV on 27 Sept 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and helpful staff
Stayed 3 nights in Sep 2023
Response from JV on 27 Sept 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

Boma

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from JV on 27 Sept 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from JV on 27 Sept 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For such an old property we were pleasantly surprised at the well-decorated room. The owners have obviously invested a lot of money in refurbishing all of the rooms to an extremely high standard.🙂
Stayed 1 night in Sep 2023
Response from JV on 27 Sept 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from JV on 27 Sept 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Joanne

Stayed 1 night in Sep 2023
Response from JV on 27 Sept 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from start to finish. Really clean and modern room.
Stayed 1 night in Sep 2023
Response from JV on 6 Sept 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Paul, Earlysville

Stayed 1 night in Aug 2023
Response from JV on 27 Sept 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

6/10 Okay

Kristine

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Easy check in, nice people, but world’s cheapest mattress and world’s worst pillows. Would not return to this hotel
Stayed 1 night in Aug 2023
Response from JV on 27 Sept 2023
Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a smooth check-in experience and encountered friendly staff during your stay.We're truly sorry to learn that your sleep quality was not up to your expectations due to the comfort of the mattress and pillows in your room. Please know that we take your feedback seriously, and we will be addressing this issue promptly to ensure that our guests enjoy a more comfortable rest in the future. We are committed to enhancing our guests' experience, and your comments will assist us in achieving that goal.Thank You,Marlborough Hotel

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, very easy walking to all Norwich attractions. Great people running a great business...give your support to these type of people and not the big hotel chains..
Stayed 1 night in Aug 2023
Response from JV on 28 Aug 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Caroline

Stayed 1 night in Aug 2023
Response from JV on 28 Aug 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Great location with a shortcut right down to train station. Nicely upgraded older hotel. Staff very helpful. Perfect location if you are going to a football game. Also, pretty close to downtown.
Stayed 2 nights in Aug 2023
Response from JV on 28 Aug 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

4/10 Poor

Lekhya

Travelled with family
Disliked: Amenities, property conditions & facilities
There is no proper ventilation and wash room was bad
Stayed 1 night in Aug 2023
Response from JV on 28 Aug 2023
Thank You for your latest review.We regret that your last stay at the hotel was not as per expectation. If these problems were informed to the reception at the time, those could have been resolved.Regards,Marlborough HotelRegards,Marlborough Hotel

10/10 Excellent

Geoffrey

Stayed 1 night in Aug 2023
Response from JV on 28 Aug 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel

8/10 Good

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location!
It's a small hotel, well located with it's own parking and it's a short walk to Norwich city centre.
Stayed 1 night in Jul 2023
Response from JV on 28 Aug 2023
Thank You for your latest review.All inputs from guests are welcomed and taken on board. We hoping to see you again in future. Regards,Marlborough Hotel