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Reviews of Bennetts Hotel

3.5 out of 5
Bennetts Hotel
20-22 Derby Road, Long Eaton, Nottingham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 37 reviews" "
Rating 8 - Good. 16 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 3 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2019

4/10 Poor

Gill

Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice place but had to wait 10mins as they tried to charge me again for my room after I paid on line 2 months ago. Got to the room that was utterly freezing with no heat. 3 attempts got it working to find near no water at shower and the tray all blocked with hair.
Stayed 1 night in Nov 2019
Response from Management on 6 Nov 2019
Dear Guest, We’re sorry to hear you’ve had an issue with payment, Rest assured you were only billed once only, regards the heating all rooms are set to medium and it’s guest responsibility to choose the room temperature settings to there liking all rooms are serviced daily and checked over by a duty manger to ensure we offer the very best in standards daily. We appreciate your feed back and we hope you will stay again.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most very good.
Large recently decorated room, with totally renewed shower room. All very nice, but a bit short on furniture! Lots of spce but only one easy chair in a double room, and no chest of drawers so if you were staying any length of time and wanted to unpack... The staff were very friendly and the food was good, evening and breakfast. We had a room at the front and there was traffic noise, but it wasn't enough to disturb our sleep.
Stayed 1 night in Sep 2019
Response from manager on 21 Nov 2019
Thank you were happy you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel overall was nice. Easy to park and able to check in quickly. My only big negative was the pillows were so flat it was hard to be comfortable in bed, please buy some new pillows.
Stayed 1 night in Sep 2019
Response from Management on 6 Nov 2019
Dear guest, We’re sorry to hear you didn’t get a good nights sleep, please note that we do offer extra pillows to rooms upon request free of charge. We hope to see you again soon and appreciate your valued feed back

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Road noise compromised sleep massively. Beams and low ceilings a hazard for husband who is 6ft 2inches tall. Broken handle on one of the windows, so couldn’t open it. Cobwebs on bathroom skylight. Dirty valance on one of the beds.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team were so friendly and helpful. The room was clean, comfortable and great for the price. The breakfast was lovely. I will stay again.
Stayed 1 night in Aug 2019

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room
superb room, very comfortable with good wifi, unfortunately lots of road noise from outside as my room was at the front, needs secondary glazing
Stayed 1 night in Jun 2019

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night business stay
Hotel does not look exactly spectacular from the outside, but once inside, a very warm welcome from the owners. Lovely room with amazing shower, and very comfortable bed.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location good, nice decor throughout. All staff very friendly.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed property with a nice restaurant and friendly staff
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the king size bed and large bedroom. The bathroom was nicely set out with a good shower.
Stayed 2 nights in May 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Andy on 9 May 2019
Thank you for your 10 out of 10 Andy

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The decor was interesting and obviously had had some recent upgrading. The bed was comfortable but bedside light switches were inaccessible when in bed. The shower was excellent. The room was lean. We were disappointed that there were no "extras" - there was no shower gel or complimentary toiletries. The tea and coffee supplied was very basic and not replenished. There were no biscuits or nibbles provided and there was no facility to purchase anything - apart from the charity sweets on reception. The biggest issue was that the four star rating which appeared on the website actually was based on the food hygiene rating and was not actually the star rating of the hotel. Other guests had noted this also.
Stayed 2 nights in Apr 2019
Response from Andy on 9 May 2019
Thank you for your nice comments sorry your room was not replenished. Andy

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Andy on 9 May 2019
Great 10 out of 10 Andy

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Andy on 9 May 2019
Thank you Andy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute. Good location. Great staff. The breakfast was super good.
Stayed 1 night in Mar 2019
Response from Andy on 9 May 2019
Thank you for your comments Andy

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, excellent down to earth food. Great service
Stayed 1 night in Mar 2019
Response from Andy on 20 Mar 2019
Thanks John for your nice comments. Andy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Andy on 20 Mar 2019
Thanks for your 8 out of 10 Andy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Angela

Liked: Staff & service
Overnight mixed experience stay
My stay started out very promising with a warm welcome at reception and easy parking. I had booked lunch before checking in and it was superb. This is one area where the hotel does stand out as they have a lovely modern restaurant, a good menu with special offers also and the service is excellent. Unfortunately as a hotel there is still room for improvement. As I walked into my spacious room the cold was very noticeable. The room had been recently cleaned so all the windows were open. I couldn’t close one of the windows but the others did close. The shower room was huge but with only a towel rail for heating it never warmed up. The tile floor was therefore really cold to walk across and I ended up putting towels down on the floor. The bedroom was quite dark even with all the lights on but the bed was very comfortable and the room was clean and spacious. The shower room had one double-glazed window and an old single glazed window in the shower. This window was mouldy but most worryingly the downlight in the shower was missing and you could see bare metal connections and the ceiling through the hole. I’m sure that having an exposed electrical light fitting in a wet shower is an electrical hazard! My most uncomfortable experience was returning at 11pm and the door code didn’t work! I tried for 5 minutes, called the emergency number, waited a while before they turned up and couldn’t open it either. They forgot to bring the key! I did get in eventually but was frozen and tired.
Stayed 1 night in Jan 2019
Response from Andy on 6 Feb 2019
Hi Angela Thank you for your comments of which we take seriously and I apologise for the problems you encountered with the room and front door. All of which have now been addressed. Unfortunately, being a small concern we do not run a 24 hour reception and the Door Key pad had been affected by the unforeseen freezing weather conditions. We apologise for not meeting your expectations on this occasion Thanks Andy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent small hotel situated very handily for getting into Nottingham city centre (and close to the motorway). Staff very friendly and helpful. Our only problem was that Expedia had charged us more than the room rate - an issue dealt with very professionally by hotel staff
Stayed 1 night in Dec 2018
Response from Andy on 11 Dec 2018
Thank you for your nice comments. Andy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, well maintained and rooms are spacious and comfortable. Dinner was very good and reasonably priced. Breakfast choices were limited but edible. Cooked breakfast felt a bit rushed.
Stayed 1 night in Dec 2018
Response from Andy on 11 Dec 2018
Hi Sorry your Breakfast was a bit rushed Thank you for your other nice comments. Andy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent modern hotel with great food
On arrival I was greeted by a lovely lady who provided friendly service, later providing a delicious meal. The room was spacious, clean and modern with a fabulous shower. The team were all attentive and provided an early breakfast on request. Overall a wonderful hotel with great food. Only criticism would be the hotels.com website providing unrealistic distance from my destination.
Stayed 3 nights in Nov 2018
Response from Andy on 14 Nov 2018
Thank you for your nice comments. Andy

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Convenient, clean and good service
Stayed 1 night in Nov 2018
Response from Andy on 14 Nov 2018
Thank you for staying with us at Bennetts. Andy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Andy on 14 Nov 2018
Thank you. Andy

10/10 Excellent

David, Skegness

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
Stayed for one night with friends before flying out of East Midlands Airport. Staff and service were extremely helpful and made our short stay a pleasure. The location was ideal for us and a much more cost effective option than staying at one of the generic chain hotels nearer the airport.
Stayed 1 night in Sep 2018
Response from Andy on 25 Sept 2018
Thank you for your nice comments. Andy

8/10 Good

Kerry

Very welcoming
Stayed 2 nights in Aug 2018
Response from andy on 29 Aug 2018
Hi Kerry Thank you for your nice comment. Andy

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Great staff, nice location. The roof was great, with really comfortable beds (the best in our 2 week trip around the UK!).
Stayed 1 night in Aug 2018
Response from Andy on 23 Aug 2018
Hi Daniel Thank you for your nice review about the staff. Andy

10/10 Excellent

Karl, Lytham St Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel with a lovely restaurant!
Bennetts is a small hotel with only a few rooms but the room I stayed in was very clean and modern. I would definitely stay here again. Staff were friendly and helpful and it has a lovely restaurant.
Stayed 2 nights in Jul 2018
Response from Andy on 23 Aug 2018
Hi Karl. Great review Thank you. Andy

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from Home
My stay was a business trip, the Hotel is centrally located to Long Eaton and a 5 minute drive to the M1 at junction 25, local bars/restaurants are all in walking distance. Breakfast is freshly cooked and good quality.
Stayed 1 night in Jul 2018
Response from Andy on 23 Aug 2018
Hi Darren Thank you for your comments. Andy

10/10 Excellent

Emilie, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully charming yet modern stay
Lovely little boutique hotel. Really lovely staff and food is very good. I stay in a lot of hotels with work but it’s been a while I’ve been pleasantly surprised. Definite recomend it and will be coming back for business and pleasure alike.
Stayed 1 night in Jul 2018
Response from Andy on 9 Aug 2018
Hi Emilie A big thank you from the Manager staff and the chef for the nice comment you gave us.

8/10 Good

Michelle, Guernsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place suitable for a couple or independent traveller. Reasonably priced - I needed somewhere close to stay for 3 nights to Nottingham University Tennis centre and it served the purpose very well - buses ran regularly into Nottingham and Derby. Steps up to the rooms was a bit tricky if you had knee problems and or had a heavy suitcase/bag to take up. I didn't have any meals in the hotel so can't comment but it was available if you wanted it. Perfect for my needs.
Stayed 3 nights in Jun 2018
Response from Andy on 9 Aug 2018
Hi Michelle Thank you for the nice comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly.
Comfortable, airy room providing a great night's sleep. The staff I met were friendly and helpful. Only two minor niggles - bedside lighting was a bit tricky for reading, and a mirror in the bedroom near a socket for use with a hairdryer would have been helpful.
Stayed 1 night in May 2018