2/10 Terrible
F
Travelled with partner
15 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. Says 24/7 front desk but you actually cannot even enter the lobby after a certain time, arrived around 11pm and had to check in through a slightly opened window. This should have been the first red flag. Gave the benefit of the doubt and checked in anyway. Room was on first floor facing the pool and there were people smoking marijuana out by the pool so everything smelled. Entered the room and it smelled strongly of cigarettes. Room had shared door to adjacent room and other guests were being extremely loud even though it was after 11pm, so loud that it felt like they were in the room with us. Very appalled by all this we went to the front ready to return our keys and leave the property, we informed them of everything and all they said was the room was a smoking room. Overall the property just did not even feel safe. No effort was made to accommodate us after our complaints, honestly staff was blatantly condescending and rude. Returned our keys and left the property. Thought we were saving some money and getting a good deal ended up losing our money for this “hotel”(it’s technically a hotel but everything about it points to motel) and having to pay for another real hotel. Save your time and money and just book somewhere else to start!!!!!!!! DO NOT STAY HERE!!!