Room, 1 King Bed with Sofa bed
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Reviews of Hyatt Place across from Universal Orlando Resort

3 out of 5
Hyatt Place across from Universal Orlando Resort
5976 Caravan Court, Orlando, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 570 out of 1001 reviews" "
Rating 8 - Good. 225 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

NYRVA, SUNRISE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WERE LOVELY , WE WERE ON THE FIRST WHICH WAS VERY NOISY . I ASK FOR A KING SIZE THE ONLY THEY HAD WAS THE FIRST FLOOR
Stayed 3 nights in May 2024

10/10 Excellent

Nataliya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024

10/10 Excellent

amit

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect . But bathroom area was small and congested .
Stayed 6 nights in Apr 2024
Response from Taniefa W. on 3 May 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

8/10 Good

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities
Place was good for our family of four. Beds were good, clean and breakfast was descent. Shuttle was good to universal. Staff were good
Stayed 3 nights in Apr 2024

10/10 Excellent

Delrae

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was perfect. It was like a home away from home. The location was great very close to many restaurants and shopping centers.
Stayed 1 night in Apr 2024
Response from Taniefa W. on 3 May 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

2/10 Terrible

Donyea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024
Response from Taniefa W. on 3 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. We will pay attention to the individual scores left by you but if you'd like to further share your experience with me, please contact me directly.

10/10 Excellent

????????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 2 nights in Apr 2024
Response from Taniefa W. on 26 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

LORETO JOSE LAZO

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 3 nights in Feb 2024
Response from Taniefa W. on 27 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent price. Recently refurbished. Very helpful staff. Photos and information were accurate.
Stayed 1 night in Jan 2024
Response from Taniefa W. on 26 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Jeffrey Martin, Bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Universal Studios
Stayed 5 nights in Apr 2024
Response from Taniefa W. on 26 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

6/10 Okay

Layna

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The room was not cleaned well. Overall, the hallway and breakfast dining area did not look and feel clean.
Stayed 2 nights in Apr 2024
Response from Taniefa W. on 27 Apr 2024
Thank you for your review, we do appreciate the feedback. I apologize that you weren't satisfied with the level of cleanliness at our hotel, we will work to improve on this. We hope you give us another opportunity to serve you in the future so we can correct this stay. Take care!

6/10 Okay

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service
The breakfast was not good and my room had ants .
Stayed 4 nights in Apr 2024
Response from Taniefa W. on 27 Apr 2024
Thank you for your review, we do appreciate the feedback. I apologize about the ants in your room, we will have our third-party pest control team inspect our rooms soon. I want to also apologize for the poor breakfast, we are working to improve in that area. We hope you give us another opportunity to serve you in the future so we can correct this stay. Take care!

8/10 Good

Rod

Liked: Cleanliness, amenities, property conditions & facilities
Great location if visiting Universal.
Stayed 1 night in Mar 2024
Response from Taniefa W. on 21 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Jeanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to our room and to area
Stayed 1 night in Apr 2024
Response from Taniefa W. on 18 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 2 nights in Apr 2024
Response from Taniefa W. on 18 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your kind words & we look forward to being of service to you in the near future. Take care!

8/10 Good

Fazal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was good,variety of options for everybody to get something to their liking.
Stayed 7 nights in Apr 2024
Response from Taniefa W. on 18 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

shatavia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Taniefa W. on 13 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Jeselyn, Vernon Hills

Travelled with family
Liked: Cleanliness, amenities
Excellent location and customer service
Stayed 1 night in Apr 2024
Response from Taniefa W. on 13 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Leola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was super friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Taniefa W. on 12 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Universal. Great Breakfast!!!!
Stayed 2 nights in Apr 2024
Response from Taniefa W. on 12 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Tina

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice large rooms and comfortable beds.
Stayed 2 nights in Apr 2024
Response from Taniefa W. on 12 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No daily housekeeping
Stayed 2 nights in Apr 2024
Response from Taniefa W. on 9 Apr 2024
Thank you for your review, we are happy you enjoyed your stay overall! I understand that you were disappointed by our every other day housekeeping policy, please know that daily housekeeping can be requested. I'm sorry that wasn't communicated to you at check in. Please know that we do appreciate your feedback & we look forward to being of service to you in the near future. Take care!

6/10 Okay

wendy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The TVs were awful, need SMART TV;s,
Stayed 4 nights in Apr 2024
Response from Taniefa W. on 9 Apr 2024
Thank you for completing our Guest Survey, I apologize that your experience was less than satisfying. We are always working to improve so please know that we do appreciate your feedback & we hope you give us another opportunity to serve you. Take care

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Universal
Stayed 5 nights in Mar 2024
Response from Taniefa W. on 6 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

8/10 Good

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best bang for your buck. Breakfast alone for a family of 4 saves you $80-$100 a day with their free buffet breakfast. Rooms are very spacious and comfortable. Only downfall will be the shuttle rotation. Given that it’s “Across from Universal,” the shuttle should every 30 min or so, instead of set times which if I’m not mistaken, were like 4 hour increments. Could be wrong, but they’re def not every 30 min or every hour.
Stayed 2 nights in Mar 2024
Response from Taniefa W. on 6 Apr 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! I do apologize for any inconveniences with the shuttle. The schedule is created & organized by Universal & is unfortunately out of control. Please know that we do appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

jose

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property the staff was wonderful especially Kareem . The room was very nice nd big.
Stayed 6 nights in Mar 2024
Response from Taniefa W. on 29 Mar 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your kind feedback & we look forward to being of service to you in the near future. Take care!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Taniefa W. on 29 Mar 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immediately, i was impressed with how friendly the staff was. The gentleman who checked us in, his initials are KJ, was genuinely friendly and funny. He set the tone for the beginning of our vacation. The room was very nice and comfortable. I love that shampoo, conditioner and body wash is provided. It is located in a convenient, easily accessible area to local attractions. The staff i interacted with during my stay were so nice and friendly and that was true right up to the nice gentleman who checked us out. Which is so appreciated because customer service is lacking today in so many places. I will definitely go back.
Stayed 3 nights in Mar 2024
Response from Taniefa W. on 27 Mar 2024
Thank you for completing our Guest Survey, we are so happy you enjoyed your stay with us! Thanks for the detailed review! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Claudia, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Property was clean and rooms are spacious, clean and updated.
Stayed 3 nights in Mar 2024
Response from Taniefa W. on 27 Mar 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a day at Universal.
Stayed 1 night in Mar 2024
Response from Taniefa W. on 22 Mar 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Natalia, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, the room is spacious and breakfast is great! I recommend it!
Stayed 2 nights in Mar 2024
Response from Taniefa W. on 20 Mar 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Thank you for the kind words! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Hollie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly, rooms extremely clean, and love the shuttle bus they offer to and from Universal!
Stayed 1 night in Mar 2024
Response from Taniefa W. on 16 Mar 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Thank you so much for the kind words! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Taniefa W. on 14 Mar 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was nice and answered all questions, the place was clean, we did have some kind of ants in the tub but they have us a new room once we informed them.
Stayed 3 nights in Mar 2024
Response from Taniefa W. on 7 Mar 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! I apologize for the ant issue in your initial room but I am happy everything was okay from that point on. Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Sally

Great stay, very accommodating
Stayed 3 nights in Feb 2024
Response from Taniefa W. on 4 Mar 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Merline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to start off to say my experience was great. Ms. Dawneth H. was just superb. Me and my daughter was celebrating her 16th birthday and she just went above and beyond to make the room and stay special. She was so sweet. Her and staff were so friendly and I will recommend anyone to come here. Clean and they have free shuttle to Universal. We had the best time and definitely will be returning again in the near future.
Stayed 4 nights in Feb 2024
Response from Taniefa W. on 2 Mar 2024
Thank you for the review, we are so happy you enjoyed your stay! Please know that we do appreciate your feedback & kind words, they will be celebrated with the entire team! Dawneth will be especially grateful for your review, thank you! We hope to see you again soon, take care!

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Although we were placed near the pool enterancand could hear everyone go bu, the room was great. The bed was even better. Wish i could buy that bed for my home. The shower wasnt the best, the glass doors and track were dirty. Thats my only complaint. Would stay here again.
Stayed 1 night in Feb 2024
Response from Taniefa W. on 28 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! We will work with our housekeeping team to get the shower up to standard. Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Taniefa W. on 28 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Taniefa W. on 24 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Quentin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this hotel was really nice and clean . It’s very convenient to Universal Studios .
Stayed 1 night in Feb 2024
Response from Taniefa W. on 23 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Taniefa W. on 23 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

8/10 Good

Nathalie

Liked: Cleanliness, amenities, property conditions & facilities
Great area (walking distance) to universal studios. Has shuttle service to the parks. Super convenient. The rooms are spacious. Pillows should be updated to a little bigger for The king size bed. Breakfast is good.
Stayed 2 nights in Feb 2024
Response from Taniefa W. on 20 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 2 nights in Feb 2024
Response from Taniefa W. on 20 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the front desk were awesome, they suggested several activities and restaurants to attend. The staff members in the kitchen were awesome as well. Only complaint that I had is with the housekeepers, they weren’t friendly and left trash in the closet for serval days cause a stench through out the 7th floor. Overall all it was a great stay with great amenities.
Stayed 3 nights in Feb 2024
Response from Taniefa W. on 20 Feb 2024
Thank you for completing our Guest Survey, we are so happy you enjoyed your stay with us! It was a pleasure hosting you guys! We did take care of the trash when you let us know at checkout. I apologize that it wasn't handled sooner. Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 5 nights in Feb 2024
Response from Taniefa W. on 20 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Blake

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to universal studios
Stayed 1 night in Feb 2024
Response from Taniefa W. on 16 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Hyatt Place. The staff are all extremely friendly and professional! Just a short ride from Universal Studios with complimentary shuttle transport. Next time we’re in the area we will be back!
Stayed 3 nights in Feb 2024
Response from Taniefa W. on 16 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

rasheeda

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back
Stayed 2 nights in Feb 2024
Response from Taniefa W. on 16 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

8/10 Good

Arielle

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Taniefa W. on 16 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!

10/10 Excellent

Ginny

Liked: Cleanliness, staff & service, property conditions & facilities
Access to Universal Studios was so helpful. Roberto our bus driver was prompt and we appreciated his directions when returning. Front desk staff was courteous and polite.
Stayed 4 nights in Feb 2024
Response from Taniefa W. on 16 Feb 2024
Thank you for completing our Guest Survey, we are happy you enjoyed your stay with us! Please know that we appreciate your feedback & we look forward to being of service to you in the near future. Take care!