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Reviews of Motel 6 Orlando, FL - International Dr

2 out of 5
Motel 6 Orlando, FL - International Dr
5909 American Way, Orlando, FL

Reviews

5.4
Rating 10 - Excellent. 196 out of 1001 reviews" "
Rating 8 - Good. 145 out of 1001 reviews" "
Rating 6 - Okay. 143 out of 1001 reviews" "
Rating 4 - Poor. 154 out of 1001 reviews" "
Rating 2 - Terrible. 363 out of 1001 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Business traveller, Travelled with group
Liked: Amenities
Great staff
Stayed 1 night in May 2024
Response from Nancy Y. on 14 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Frank

Travelled with partner
Disliked: Amenities
I was bit by bedbugs just staying one night left at 3 o’clock in the morning it was so disgusting. It should be close down.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Frank,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

Shelby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
front desk staff was friendly , however felt very unsafe from things overheard from other guests, rooms were not clean, noisy, didn't feel comfortable bringing my teenage daughter in and ended up not staying the night
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Shelby, We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves.Natalie #Team6

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
I was kicked out because staff double booked both rooms I was given as upgrades. Swat team of Orange county kicked my door and tried to force their way in. I tweeted on X about them. I was forced to leave and was arrested for indecent exposure and jailed for 2 days. I was starved, kept with no mattress or working water in my cell. I asked for protective custody and was put in the strip where people who attempted suicide are held in special clothing that can't be used to kill yourself. I believe this motel 6 may be in my social security number also as I am finding a lot of properties are.. worste stay ever
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Robert, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Terrible

Jodi

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unclean Facility
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Jodi,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Leonardo

Stayed 1 night in Apr 2024

2/10 Terrible

Verushka

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was disgusting in there. Broken chairs , saw a cockroach and no thick blanket.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 16 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Charles T

Travelled with family
There were bugs in the room, no comforters or blankets on the bed and the closet was a metal rod in the middle of the room with 4 hangers. It looked like a jail cell. Very horrible. It was non-refundable, so we just left to find another hotel and did not get our $$ back. DO NOT STAY HERE!!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi Charles,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi James,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Rayshawndra

Disliked: Staff & service, property conditions & facilities
Nothing the service was terrible.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi Rayshawndra,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

ELIO

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
A/c don't work.after booking 2 weeks early.charges $80 extra for no reasons
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 1 Apr 2024
Hi Elio, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

2/10 Terrible

Franklyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was verbally abused by the staff, without the worst of it, neither men nor women are trained to deal with the public. They are despotic, rude, and very uneducated.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 1 Apr 2024
Hi Franklyn, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

4/10 Poor

Vanessa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Vanessa, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

2/10 Terrible

Abraham

Stayed 2 nights in Mar 2024

2/10 Terrible

Lindora

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches met me in the door soon as I checked in. Old towels and not enough towels. They need to shut down and spray for roaches
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Lindora,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Marcus, Horn lake

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a total dump. They didn’t even offer a refund. The front desk person that did the check out was terrible. Upon checking in the front desk guy which was pretty nice and tried his best gave me a total of 9 different keys to try in three doors and he had to come open the doors because the keys didn’t work. The first room had bed bugs, the second room had roaches and the third room had blood under the sheets. Luckily there were two beds and unfortunately I had my son with me to deal with this. The heat didn’t work. We were cold the whole night and cook take a shower in the final room they put us in. We had to stay one extra night and booked this room at the last minute. We had a great stay the other 4 nights here we stayed at the Double Tree. I have picture too.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Kelly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and smelled bad. Front office staff was not friendly. We didn’t even end up checking in to our room and went to stay somewhere else
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Kellee

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Please be aware of you're surroundings when staying here. Its very sketchy. There was a man in the lobby claming a stranger tried to get into his room while his child was in there. The 3rd floors looks like a storage area. My room had crap in the toilet and a and wasn't clean .. also stay clear of the long term guests..looks more like a gang hanging out in the the lobby. We checked out within 5 mins of checking in and left on two wheels..the only pleasant experience was the front desk clerk She was lovely.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Pablo

Travelled with partner
Disliked: Property conditions & facilities
Checking experience was very poor and although one of the staff members was really nice the other one wasn’t
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Jamie

Disliked: Amenities
What a dirty property. This hotel is sketchy and run down. You should not be promoting it. Pictures look nothing like the actual property!! Full of mould and dirty. Shane on you.
Stayed 1 night in Mar 2024

2/10 Terrible

Ariyan

Travelled with partner
Disliked: Property conditions & facilities
good area, homeless patrons outside hotel, cleanliness not good, room didn’t come with microwave nor fridge as stated when booked.
Stayed 1 night in Mar 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Ashley,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

eric

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Héctor, Raleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Property under renovation
Stayed 5 nights in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Héctor,Thank you for taking the time to share your review. We apologize for the inconvenience our renovations caused you while we make improvements for our guests. It is important for all of our guests to feel welcomed and we hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

2/10 Terrible

Latesha

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
All I can say is Run !
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Latesha,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

alyssia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room was not ready and destroyed and smelled of cat urine . Second room that was offered had the wrong sized bed and the lights did not turn off as well as the bathroom and floors absolute disgusting. My shoes stick to the floor as I walked in
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Alyssia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Amin, DALTON

Business traveller
Disliked: Amenities
what a worst experience i had last night , first parking lot had begger at 11.15 pm. , was not comfortable at night , then took room key , elevator was not working amd hotel was house full , room was at 3 rd floor , the hallway was full of mariwana smell , couldn’t sleep at night becomes of noise form lobby and next door, soap was so tiny can’t even pick up , on an on and on will not go to street where motel 6 is. if there i stating -10. i wll give that
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Amin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Karmen

No elevator
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Karmen,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 Terrible

Bailee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross!!
Horrible awful hotel mean staff run down rooms, broken elevators and no one cares about the customers!! This hotel has people living in it full time and workings doing their personal laundry during check in ! Staff is unprofessional and rude
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Bailee,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

8/10 Good

Lisa

Stayed 1 night in Feb 2024

2/10 Terrible

Nyetha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay
My stay was very terrible there was a huge roach in the bathroom, bad mold in the shower and around the trimming of the shower. My fiancé have allergies and his eyes swollen and turned red so we had to sleep in his diesel truck and they only provided one night refund. I will never stay at a more 6 again.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi NyethaThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

8/10 Good

Lisa

Disliked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Cecilia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures on site do not match what the property really looks like. There were roaches in our bathroom.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Cecilia, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Miah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Miah,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Krista

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late and found out they gave our room to another couple but charged it under my card. The lady at the front was very rude. Got sent to a room that had not been cleaned (beds unmade and a pile of dirt next to a trash bag)…got moved to another room, our neighbors are loud, our room smells weird, doors slamming, and a guy in the staircase said keep an eye out for roaches. I used to stay here a bunch but this is our last time.
Response from Brand Experience Team on 20 Feb 2024
Hi Krista, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terrible

Monika

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty place with sketchy people around and inside the motel. Someone was staying in the room we had reserved for the night illegally and locked themselves in. The front desk clerk tried to break down the room’s door. He then played it off saying that a few “bad apples” spoof the keys to break into rooms. Needless to say we didn’t bother to even stay the night. Stay as far away as you can for your own safety!
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 20 Feb 2024
Hi Monika, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Michael

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Michael,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Robert,We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Julio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
By far the worst hotel i have ever stayed in. The rooms are not cleaned and infested with cockroaches. Property should be closed.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 13 Feb 2024
Hi Julio, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Yojanny

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled sooo bad and the room was not clean.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 13 Feb 2024
Hi Yojanny, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay again
Room was dirty and had an ear ring and a cup on the floor near the bed. Elevators were down so we had to use the stairs and there was what appeared to be blood, heading up to the second floor. Bathroom and rust and mold and I saw a roach heading to the back of the toilet. Bedsheets had little stains on it. Felt very uncomfortable to sleep on. Room phone wasn’t even connected and all the buttons were gone.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 13 Feb 2024
Hi Daniel, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terrible

STEPHEN JOHN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold, Dirty, broken done…
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 13 Feb 2024
Hi Stephen, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 Terrible

Frank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
If you have a choice between sleeping on the street or here, choose the street. There was bugs everywhere in the room, no trash container in the room and very old and dated. The walls are paper thin and you can hear everything the person next to you is doing. Run, run away
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 13 Feb 2024
Hi Frank, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

4/10 Poor

kayla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Elevator was broke had no rooms ready at check in time. Room didn’t have microwave or any clocks. None of the beds had blankets.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 13 Feb 2024
Hi Kayla, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

2/10 Terrible

Cieara

Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived 2 minutes until check in time. Receptionist was instantly rude stating that if I’m checking in, that I’d need to wait because they were “turning rooms over”. Sat in the lobby for 30 minutes without receiving an update. When I finally asked I was told housekeeping was running behind and that they could not provide me with an estimated time period on when a room would be available despite my reservation. Requested a refund and it still wasn’t the correct amount. Went to a hotel nearby who instantly provided great customer service.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 13 Feb 2024
Hi Cieara, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

10/10 Excellent

Edvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Edvin,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Diana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Diana,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6