Ozumba Holidays

A really good hotel to stay at if you need a centric place to stay. It is in the red zone district and it does not have an elevator, but the rooms are comfortable and the staff is very kind.

Casa Francisco Hotel fue súper agradable, Fue nuestra primer vez en Cuernavaca, El hotel es tranquilo, y nos sentimos agusto y Leo muy atento siempre nos ayudó con cuál quier pregunta y Natasha muy amable y Gabby siempre con una sonrisa y muy atenta con cual quiere pregunta Great Customer Service .. Muchas gracias y Un día regresaremos otra vez .. y Housekeeping siempre tuvo atento de nuestro cuarto

Me gusta pero hacen falta servicios cafeteras el aire acindicionado , el cafe del desayuno terrible y el cable de la television no se puede ver nada . Pero la gente amable ohhh y les hacen falta microhondas y hieleras no se puede guardar nada por q esta muy caliente gracias 🤗

Unfortunately, our stay didn’t go as smoothly as we hoped. The internet didn’t work in the bedrooms, so we couldn’t watch TV or get any work done from there. One night, the battery of our room door died and we were locked out until 3am. There was only one person at the front desk and one maintenance worker, and neither seemed to know what to do. It was very frustrating, especially since there’s no visible security at night. The room was spacious, but the bathroom was small and the water pressure in the shower was extremely low. On top of that, the shower only had a ceiling rain head, which isn’t very practical, especially for women. Breakfast was okay, but overall, the hotel needs big improvements in service, security, and amenities.

This in an apartment not a room. It was well equipped and near everything.