Pacific Heights Hotel Guide - Boutique Hotels in Pacific Heights, San Francisco

"Clean room, helpful staff and convenient airport shuttle. "

"Valet parking was quick and easy. Staff were friendly and helpful. Our room was very clean and comfortable. "

"Clean rooms, nice staff, and plenty of breakfast options."

"Great staff and location, rooms could use some deep cleaning. Loved the water bottle stations and coffee machine!"

"I wish the rooms had a microwave otherwise it was a good stay. The location was very convenient."

"Stayed one night in kingbed suite. Room stank and very worn down. Won’t stay here again."

"I stayed at this hotel for a business trip, and overall it was fine, though definitely not without quirks. The property was extremely crowded during my stay, likely due to the conferences onsite. Check‑in was quick, but only because I arrived early—something I really appreciated. My room itself was acceptable, but it was located far on the opposite side of the elevator area. The elevators were a consistent frustration: very slow, and at times they wouldn’t let you select your floor. I wasn’t the only one experiencing this; several guests mentioned the same issue. Staff interactions were mixed. Most were fine, but during the conference they came across as a bit unfriendly. At breakfast, I overheard a staff member complaining that guests were “taking too long eating,” even though we were still well within the posted breakfast hours. It created an unnecessary sense of being rushed. Checkout, on the other hand, was easy thanks to the card drop boxes in the lobby and the convenient pickup/drop‑off area outside. One thing to note: the walls are thin. Light sleepers may want to prepare for noise if neighbors are active. The surrounding area felt generally safe, though it’s still an urban part of San Francisco, with the same level of homelessness you’d expect in most major metro areas. Overall, the stay was workable for business travel, but there are a few minor issues worth being aware of."

"Our stay was excellent from day one! Every staff member is great. So friendly, helpful snd attentive. Beautiful room and view. Never had an issue with the room and housekeeping was so prompt. The historical pictures on the walls really tell a story and transport you into the past! We loved our stay. Thanks Fairmont Staff!"

"the cafe staffs discriminate me as a brain injury. I just ordered one Diet Coke, she brought me ten diet cokes five times. just charged me 300 US dollars for 50 cans of diet cokes one night"