Florence Hotel Guide - Palazzo Capponi hotels in Florence, Italy.

"The staff was friendly helpful and very attentive to our every need the rooms were clean I can’t say enough about this hotel it was perfect for our stay in Florence and would recommend it highly to anyone planning on visiting Florence"

"Great convenient place "

"Very central great for getting around on foot"

"Super clean room, modern, good shower and bed, nice and quiet, 10 minutes from the train station, breakfast was done in time slots and was ok maybe could have had more selection, staff were friendly, my only bugbear was the WiFi was really slow and i ended up using my hot-spot instead "

"Positives: The hotel was clean. Breakfast suited 3 of the 4 members of our family. Negatives: The experience was disappointing. The front desk staff was consistently brusque, and the property itself has some awkward layout quirks. The major issue was a prolonged power outage. We returned to the hotel hours after it began and had not been notified in advance. At that point, we were told conditions were unsafe and that we needed to find alternative accommodations. The hotel did not assist with this process in any meaningful way. We had to navigate completely dark hallways with our children, gather our belongings from rooms without power, and carry luggage down stairs multiple flights in the dark to exit the building. Throughout this, staff focused primarily on payment rather than guest safety or support. Communication was inconsistent, and other arriving guests appeared equally confused. Despite the situation, staff pressed for city tax payment before we could leave and later contacted us at our new hotel to pursue immediate payment. The overall handling of the situation felt disorganized and lacking in basic guest care and courtesy. Overall: If everything goes smoothly, this hotel may be fine. But when something goes wrong, the support and responsiveness fall short."

"It would receive a higher review if our room facing the street wasn’t so noise. But, it’s a good place to stay, with a walkable distance to train station and main tourist attractions."

"Great experience "

"This was one of the most unique hotel rooms I have stayed in. The room was clean, quiet and the front desk staff were always available to help. Breakfast was fresh and well-stocked. "

"My only complaint was there were no power sockets at both bedside cabinets which is very unusual as needed for charging phones, cameras etc, had to unplug tv on sideboard opposite bed to use socket and also buy a travel adapter as there was no usb port, there was one thankfully in bathroom for styling tong, bedroom was very dated."