Superior Double Room, Bathtub

Reviews of Avalon Cosy Hotel Paris Gare du Nord

4 out of 5
Avalon Cosy Hotel Paris Gare du Nord
28 Rue de Dunkerque, Paris, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 210 out of 309 reviews" "
Rating 8 - Good. 68 out of 309 reviews" "
Rating 6 - Okay. 20 out of 309 reviews" "
Rating 4 - Poor. 6 out of 309 reviews" "
Rating 2 - Terrible. 5 out of 309 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alan-Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Overhead shower head didn’t work but nice for the stay
Stayed 4 nights in Apr 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short stay very close to Gare de Nord. Some of the room design is a little perplexing (not much space to be comfortable in the bathroom, and there was no way to block out the coloured lights from the hotel sign outside the window), but the staff were really friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cosy is tastefully renovated to maximize both its charming historical details and it's modernised conveniences. It's just steps from the Gare du Nord but manages to be quite quiet and away from crowds. The staff are very friendly and helpful. If you are coming from CDG airport the Gare du Nord is the first stop in Paris for the RER train. So convenient for getting from or to the airport. Not the trendiest part of town but you will find restaurants to eat at and we felt safe walking I liked it and recommend it.
Stayed 2 nights in Mar 2024
Response from Valentyna on 29 Mar 2024
Dear Robert,We are very gratified that you liked the design of our hotel and the work of our staff.On behalf of the entire hotel team, we would like to thank you for your excellent review. We look forward to welcoming you back to our hotel on your next trip to Paris. Indeed, our hotel is well located, 5 minutes from Gare du Nord and close to many metro and RER lines. In addition, many famous places can be visited on walk thanks to the location of our hotel: Musée du Louvre, Palais Garnier, Basilique du Sacré-Cœur de Montmartre, Galeries Lafayette Haussmann.....Best regards,

10/10 Excellent

June, Wauwatosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice clean hotel with friendly & helpful staff. Zelle was warm & personable, it’s within minutes of Gard Du Nord & plenty of eating places. This was our second time at this hotel & we will keep going back. Bathtub is in the same space as the bed. It’s a bit hard for a 6’2” guy to stand in it & take a shower given that the ceiling is angling down right over the tub in this particular room number 62. Number 65 was good, but not to be difficult Americans, it could be a challenge taking a shower in a tub with no overhead shower (you hold it) & water splashing all over. It’s equally hard to sit in the tub if you are a big guy or gal & get out of it later. It’s travel, we know. This is not a complaint, just practical information for people looking. I think most Parisian hotels are the same.
Stayed 4 nights in Feb 2024
Response from Vladimir - LA réception on 1 Mar 2024
Dear June,Thank you for your great review! We are happy to learn that you have spent a pleasant stay among us. We understand your point about the bathtub and we will do our best to improve the facility. Hope to see you soon! Kind regards,

10/10 Excellent

nikhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big shout out to Valentina at the reception, she is a excellent host & goes out of her way to help the guests. Very courteous & delightful. Overall, hotel is good & at walking distance from the train station. Rooms are small but interior are great & new. All the staff is great & super helpful at all hours.
Stayed 2 nights in Feb 2024
Response from Valentyna on 1 Mar 2024
Hello Pallavi Gupta,Thank you so much from me personally and from our whole team for such an amazing review, it was a pleasure to meet you and help you. We hope to welcome you back to our hotel on your next trip to Paris, we will try to make your holiday unforgettable. Indeed our hotel is very close to Gare du Nord as well as to various attractions such as : Montmartre, Louvre, church Basilique du Sacré-Cœur, Palais Garnier, Place Vendôme, Arc de Triomphe and many others.Best regards

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant hotel with a comfortable lobby offering tea and coffee options all day long. The staff was very helpful and friendly and would ask us how our day was when we returned from a busy day around Paris. The hotel room was very cute with good toiletries provided. We were pleased with the kettle and the tea and coffee offered in the room as well.
Stayed 2 nights in Jan 2024
Response from Vladimir - La réception on 1 Mar 2024
Dear Candace,Thank you for your very nice review! We are happy to read that you enjoyed the lobby and the coffee spot. Our staff is proud to have made your stay special and pleasant, we always love when our guests share their day spent in Paris! And thank you again for your comment abut the decoration, it is also our pride :) Don't hesitate to come back when you travel again to Paris. Kind regards,

10/10 Excellent

Paul, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near Gare du Nord, but far enough to be away from the noise. Comfy bed. Smallish but functional room. Good modern bathroom with great rain shower. Nice breakfast with some hot and lots of cold options. Tea and coffee available all times. Easily walkable to restaurants and metro. Only weird thing was front door was always locked and you had to buzz for them to let you in every time.
Stayed 2 nights in Feb 2024
Response from Martin on 5 Mar 2024
Hello Mr. Myers,Thank you for your feedback. We're really happy to know that you enjoyed your stay and hope to see you soon.The door locked is for your safety and to dissuade any bad intended person to enter the hotel.See you soon,Martin - la Réception

10/10 Excellent

Paul, Rochford

Travelled with partner
Liked: Cleanliness, staff & service
Convenient location and lovely little hotel. Small rooms but clean and comfortable!
Stayed 1 night in Feb 2024
Response from Martin on 5 Mar 2024
Hello Mr. Costello,Thank you for your feedback. We took note of your issue with the room's size. For your next stay in our hotel, we would recommend you the superior room or the executive suite. Both will respond to your taste I assure you.See you soon,Martin - La Réception

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little boutique hotel near Gare du Nord
Really comfortable beds, lovely design, rooms are very compact but it’s Paris….Room had everything I needed. Slept like the dead. Staff was lovely. Breakfast was very reasonable. I’d stay here again for Maison Objet as proximity to Gare du Nord is key and the rate was very inexpensive for the quality.
Stayed 4 nights in Jan 2024
Response from Zélie on 26 Jan 2024
Dear Amanda, Thank you very much for such a lovely review :) We are truly happy to know you have enjoyed your stay and very much hope to receive you again soon !! Best Regards,

8/10 Good

Andrew

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Zélie on 26 Jan 2024
Dear Andrew ! Thank you for your review ! We are happy to know you are satisfied with your stay ! Please let us know what could be improved for an even better experience ! Best Regards,

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few minutes walk from station
Very friendly hotel staff. Our room didn’t allow enough natural light as it was blocked by a wall opposite. However by the time we came back to the room after our daily excursions it was time to draw the curtains.
Stayed 3 nights in Jan 2024
Response from Zélie on 9 Jan 2024
Dear Kay, Thank you very much for taking the time to give a feedback ! We are happy to know you have liked your stay and are sorry to know you were bothered by the light... We will do our best to give you a more suited room on your next visit :) ! Best Regards, The Reception

10/10 Excellent

Meroon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Zélie on 9 Jan 2024
Dear Meroon, Thank you very much for this lovely review!!It means a lot for us to know that you have enjoyed your stay :) Looking forward to receiving you soon again, Best Regards, The Reception

8/10 Good

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Zélie on 26 Jan 2024
Dear Ethan, Thank you very much for your review ! We are happy to know you have enjoyed your stay, please let us know what could have been imporved for you to have an even better stay ! Best Regards,

10/10 Excellent

Florin, kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zélie on 9 Jan 2024
Chère Florin, Un grand merci de la part de toute l'équipe pour cette très belle appréciation ! Nous sommes heureux de savoir que votre séjour vous a plu :) A bientôt, Bien à vous, La Réception

10/10 Excellent

Tom, Southend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet hotel with friendly & welcoming staff (who spoke fluent English) they were charming, warm & very professional Merci beaucoup
Stayed 3 nights in Dec 2023
Response from Agathe - Directrice on 24 Dec 2023
Cher Tom,Thanks to you ! We are glad that you felt good amoung us !We wish you a wonderful Christmas time!Best regards,

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Agathe on 24 Dec 2023
Dear Stewart,Thank you for this great rate, do not hesitate to write to us about what we could improve to make your next stay with us even more pleasant,Best regards,

10/10 Excellent

Elica

Lovely boutique hotel!
Stayed 3 nights in Dec 2023
Response from Agathe on 24 Dec 2023
Dear Elica,Thank you so much for your kind words, we are happy to read that you loved our cosy Hôtel :)Hope to welcome you back for another pleasant stay in Paris,Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Agathe on 24 Dec 2023
Dear Guest,Thank you for your superb rate, all of our team are already waiting for you for another great stay in our hôtel Avalon Cosy !Kind regards,

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Vladimir on 9 Dec 2023
Dear Mick,Thank you for your review, it's a pleasure to know that you had an excellent stay among us. Don't hesitate to come back next time to traval to Paris; :) Kind regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Good location
Great location, only about a 5 minute walk from Gare du Nord which you can get a train to directly from CDG airport (single trip €11,45). There are other metro stations within approx 10-15min walk also, so easy to get to all the main sites of Paris from this hotel. Plenty of places to eat and lots of bakeries as well as an Aldi not too far away. You can buy a single ticket into Paris for €2,10. Just ensure you put the ticket into the ticket machines before getting on to the train. Although travelling with a valid ticket from a station with broken ticket machines my sister and I were stopped by ticket inspectors and fined €35 each for not validating the ticket in the machine. They aren’t joking when they call the hotel “cosy”. Room is very small, the bathroom has a window into the room so you can see the person in the shower/toilet. Weird design but still functional. The hotel was clean and looked modern. Just a couple of small things that could’ve been maintained better for example the plastic casing on the part of the toilet you press down to flush came off. And the handle of the bathroom door plastic was cracked so was a bit sharp. Not all staff were overly friendly/helpful but they were all polite. Overall a good stay. Would recommend for a weekend stay in Paris.
Stayed 3 nights in Nov 2023
Response from Samuel on 6 Dec 2023
Hello dear,Thank you for your comment. We are happy that our hotel was a good experince for you and we would be glad to see you again. Regarding the rooms, this are the parisian sizes and this is what makes the charm of Paris.We are doing our best everyday to improve the quality of our hotel. Thank you for all your advices and hope to see you again.Best regards, La reception

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023
Response from Agathe on 24 Dec 2023
Dear Michelle,Thank you for your wonderful rate about your recent stay in our hôtel Avalon Cosy,Wish you a beautifyl Christmas time with your loved ones !Best regards,

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little farther away from all the tourist attractions but metro is only a few minutes away. All the workers were very friendly and attentive. Room was very small but I was traveling alone, so it wasn’t an issue for me. If you arrive early they do charge to store your luggage.
Response from Zélie on 28 Nov 2023
Dear Melanie, Thank you so much for your lovely review !! We are happy to know you have enjoyed your stay. Hopefully the size of the room was not too much of an issue... Thank you for sharing your experience, we are all looking forward to receiving you again ! Best regards,

10/10 Excellent

Noel

Stayed 5 nights in Nov 2023
Response from Agathe - Directrice on 24 Dec 2023
Dear Mary,Thank you for your wonderful rate, We wish you and your loved ones, a beautiful Christmas !We Hope to welcome you again in a near future,Best regards,

6/10 Okay

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good option is you want to be close to gare du nord. It is clean and my room was quiet. I had asked for a quiet room, but when I checked in they initially gave me a very small room adjoining the lift. I immediately asked to be moved, which they did without problem. They gave me a bigger room on the side facing the road. Double glazed so no problem. The new room would be small for two people although it had a very comfortable double bed. The facilities were limited. Reasonable breakfast. Staff friendly. As I said, very close to gare du Nord, on a generally quiet street.
Stayed 2 nights in Nov 2023
Response from Zélie on 20 Nov 2023
Dear Colin thank you so much for your review. We have taken note of your remarques. Note that we are truly sorry that the size of the room has presented itself as an issue. We are happy to know that you were satisfied with the rest. Les us know what could be improved ! Best regards

6/10 Okay

Sean

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Zélie on 17 Nov 2023
Dear Sean, Thank you for your review :) Let us know what you think could be improved in order to provide the best possible service

8/10 Good

PAY

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Zélie on 17 Nov 2023
Madame, Monsieur, Un grand merci pour cette belle appréciation. Nous sommes heureux de savoir que votre séjour vous a plu. Aussi, nous aimerions savoir selon vous, quels seraient les éléments à améliorer pour garantir un séjour de qualité ? Merci, BIen à vous

10/10 Excellent

Annalisa

Stayed 4 nights in Nov 2023
Response from Zélie on 5 Dec 2023
Dear Annalisa, Thank you so much for your lovely review. We are happy to know you have enjoyed your stay !Looking forward to receiving you again, Best Regards,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay, thank you!
We had a great stay at Avalon Cosy. The staff were so friendly and helpful. The room was clean and comfortable. We would definitely stay here again!
Stayed 2 nights in Oct 2023
Response from Zélie on 8 Nov 2023
Dear Charles, Thank you so much for this lovely review. It truly warms our heart to know you have enjoyed your stay ! We can't to have you back again ! :) Best regards,

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 1 night in Nov 2023
Response from Zélie on 6 Nov 2023
Dear Karolina,Thank you so much for this lovely review! We are truly happy to know your were satisfied with your stay, and look forward to receiving you again soon :) Best regards,

10/10 Excellent

Lindsay, Lilongwe

Stayed 3 nights in Oct 2023
Response from Zélie on 20 Nov 2023
Dear Lindsay, Thank you so much for this lovely review! It means a lot for us to know you have enjoyed :) also thank you for letting us know. We are looking forward to receiving you again soon. Best regards

10/10 Excellent

Patricia, Santa Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and helpful.
Stayed 1 night in Oct 2023
Response from Avalon Cosy Team on 29 Oct 2023
Dear Patricia,Thank you for your comment. We won't miss to share the word to the rest of our staff about your nice review. Don't hesitate to come back next time you travel to Paris ! Kind regards,

10/10 Excellent

MARVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Avalon Cosy Team on 29 Oct 2023
Dear Marvin,Thank you for your review, we are happy to know that you enjoyed your stay among us. Think about us if you wan to come back to Paris ! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place but very small
Hotel is beautiful. We booked a double with balcony. The room was tiny! Very pretty but really small so with a suitcase and 2 of us it was quite troublesome getting ready at the same time. Staff are friendly, breakfast is fine. Found it expensive for the size of the room
Stayed 2 nights in Oct 2023
Response from Zélie on 23 Oct 2023
Dear Guests, Thank you for your lovely review! We are happy to know you have enjoyed your stay despite de size of the room. We are looking forard to receiving you again, Best regards,

10/10 Excellent

Jean Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good spot to spend a night. Close to Gare du Nord etnGare de l Est. Easy connection to CDG airport
Stayed 1 night in Oct 2023
Response from Zélie on 21 Oct 2023
Dear Jean-Michel, Thank you so much for your review ! We are very satisfied to know you have enjoyed your stay, and look forward to receiving you again!Best regards,

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in Sep 2023
Response from Avalon Cosy Team on 15 Oct 2023
Dear Greogory,Thank you for your great review about our establishment ! We are happy to read that you enjoyed the location, so don't hesitate to come back whenever to travel again to Paris. :)Regards

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Avalon Cosy Team on 15 Oct 2023
Dear Mitchell,Thank you for your top review, it's alaways rewarding when our past guets leave with a good memory. Regards

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Avalon Cosy Team on 15 Oct 2023
Dear Mark,Thank you for your positive review, we are delighted to know that you enjoyed your stay with us.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Zélie on 12 Oct 2023
Dear Jorge, Thank you so much for your lovely review. Were are happy you have enjoyed your stay and look forward to receiving you again soon. Best regards,

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Zélie on 10 Oct 2023
Chère Joanna, Merci beaucoup pour cette appréciation. En espérant vous retrouvez bientôt parmis nous. Bien à vous

8/10 Good

Amber

Stayed 2 nights in Oct 2023
Response from Avalon Cosy Team on 29 Oct 2023
Dear Amber, Thank you for your review. Don't hesitate to come back ! Kind regards,

10/10 Excellent

Juan carlos

Stayed 5 nights in Sep 2023
Response from Zélie on 10 Oct 2023
Dear Mr Carlos, Thank you so much for this lovely review. We are looking forxard to receiving you again soon!In the meantime, take good care !Best regards,

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our last night in Paris here to be close to the rail station and it exceeded all expectations! The room was small as expected but beautifully appointed. The front desk was helpful and responsive.
Stayed 1 night in Oct 2023
Response from Zélie on 7 Oct 2023
Dear Dawn, Thank you very much for this great review! We are happy to know you have enjoyed your stay, and look forward to receiving you back again soon!!In the meantime take care :) Best regards

10/10 Excellent

Adib

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location and tip top facilities and hotel condition
Stayed 4 nights in Sep 2023
Response from Zélie on 7 Oct 2023
Dear Adib, Thank you so much for your lovely review! We wish to see you back soon :)Take care Best Regards

10/10 Excellent

shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Zélie on 3 Oct 2023
Cher Shawn, Un grand merci de la part de toute l'équipe de l'hôtel Avalon Cosy pour cette très belle appréciation ! En éspérant vous accueuillir à nous prochainement :) Bien à vous

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
This is a gem, so good I came back when I flew out. Close to station, service excellent. Rooms aren’t massive but nicely appointed and AC is great. Breakfast is good. Checked me in early no hassles. Def recommend this place.
Stayed 1 night in Sep 2023
Response from Zélie on 22 Sept 2023
Dear Adam, Thank you so much for this beautiful review!We are happy to know you enjoyed your staying among us, and are looking forward to receiving you back again!Yours dearly,Avalon Cosy Hotel

10/10 Excellent

F A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and cute
Lovely, friendly and great location. Tiny room but I expected that from pictures online. Cool and great stop by.
Stayed 2 nights in Sep 2023
Response from Zélie on 22 Sept 2023
Dear FAThank you very much for your review.We hope to see you back again soon !Yours truly,Avalon Cosy

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two young women working the day shifts were beyond friendly and helpful. It was cute and clean. There is a fantastic pizza place in the corner with a huge menu-I bad the best salad ever there The evening staff was not as friendly, but you can’t have everything, lol. You have to walk about 20 min to get on the metro and from there you can go anywhere!
Stayed 2 nights in Sep 2023
Response from Agathe on 13 Sept 2023
Dear Kathryn,We are so glad that you enjoyed your stay with us and hope that you are enjoying your time in Nice, we are waiting for you next time with pleasure !Wish you the best !

2/10 Terrible

Fernando

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Badly maintained
Terrible maintenance, we stayed there for 3 nights and there was no hot water available for 2 of them. We were told we would get a refund but we didn't receive any contact from the property.
Stayed 3 nights in Aug 2023
Response from Alex on 7 Sept 2023
Bonjour, Thank you for sharing your feedback about your recent stay at our hotel. We deeply apologize for the inconvenience you experienced with the lack of hot water during your stay. This is certainly not the level of service we strive to provide, and we take your comments seriously.We understand the frustration this has caused and would like to address this issue promptly. Kindly contact Agathe with your booking details, including the reservation number and contact information, so we can resolve the situation.Rest assured that we are taking immediate steps to address the maintenance issue to ensure that such incidents do not recur in the future. Your comfort and satisfaction are our top priorities, and we are committed to making it right.Once again, we apologize for any inconvenience you faced during your stay. Please email us or call us and we will work swiftly to resolve this matter to your satisfaction.We hope you will consider giving us another opportunity to serve you better in the future.

10/10 Excellent

Ameer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small boutique hotel, staff were very friendly and welcoming. We got a smaller room but the location was perfect and we couldn't have asked for anything better especially with a last minute booking.
Stayed 3 nights in Sep 2023
Response from Alex on 4 Sept 2023
Bonjour Ameer Thank you so much for your wonderful 5-star review! We're delighted to hear that you had a great experience during your stay at our small boutique hotel. Our friendly and welcoming staff takes pride in providing excellent service, even for last-minute bookings. We understand that room size can vary, but we're thrilled that our perfect location made up for it. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly satisfied customer
Booked this hotel for anniversary and it was amazing. We’re greeted by Ms. Agatle, words can’t even described how sweet and kind she was. As we got to our room, we found champagne and macaroons 😋 making our day even more special. Ms. Agatle and her staff were awesome, I would highly recommend this hotel!
Stayed 3 nights in Aug 2023
Response from Philippe on 3 Sept 2023
Dear Claudia, Thank you so much for choosing our hotel to celebrate your anniversary, and for taking the time to share your wonderful experience. We're thrilled to hear that your stay was amazing and that Ms. Agathe made it even more special for you.Thank you for the top rating We are truly fortunate to have such a dedicated and kind-hearted team, and Ms. Agathe exemplifies the exceptional service we strive to provide. Your kind words will be shared with her and the entire staff, who will undoubtedly appreciate the recognition.We're delighted that the champagne and macaroons added an extra touch of delight to your celebration. Thank you for recommending our hotel, and we hope to have the pleasure of welcoming you back for more special occasions in the future. Cheers to your anniversary, and warm regards from all of us!