Our stay at the Corona Hotel in Paris, France was one of the worst experience I’ve ever had. Beginning with the staff that did not have a good customer service, were not helpful at all nor did they seem interested in meeting the needs of the hotel guests.
After we checked in, a gentleman surprisingly open the door to one of our room without knocking. When we were on our way out for dinner we were asked to leave the room keys at the Front Desk. We told the receptionist repeatedly not to clean our rooms next day and the housekeeper went anyway. Obviously, there is no communication between staff. One of the receptionist did not understand or spoke English, therefore, we couldn’t communicate well with them. There wasn’t a manager who could help.
We asked 2 receptionist where we can buy adapters to charge our phones and both said they didn’t know. We walked and purchased a couple. Next morning, while waiting for an Uber, we sat in reception and noticed a stand that had items for sale and saw adapters exactly the same as the one we purchased. How the staff do not know that the property offers this service?
This hotel is advertised as a 3 star hotel, but it’s not. The room are outdated, very small to fit 3 people, beds not good, no pillows, they provide decorative cushions as pillows and were very small, one per person. Towels were disgusting and torn. Bathroom were extremely small and had mold on the wall of the tub.
The only positive thing was the location****