Penthouse (Mandarin Suite) | City view
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Reviews of Mandarin Oriental, Paris

5 out of 5
Mandarin Oriental, Paris
251 Rue Saint-Honore, Paris, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 128 out of 177 reviews" "
Rating 8 - Good. 31 out of 177 reviews" "
Rating 6 - Okay. 9 out of 177 reviews" "
Rating 4 - Poor. 5 out of 177 reviews" "
Rating 2 - Terrible. 4 out of 177 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

olawale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and concierge magnificent
Food and rooms were excellent. Housekeeping needs improvement with service and anticipation of the needs. concierge superior in conparison with other hotel in paris since i stayed in 2 hotel during my 11 days staying in Paris
Stayed 5 nights in Oct 2023

10/10 Excellent

Daniel

Stayed 4 nights in Jul 2023

10/10 Excellent

Patrick

Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

10/10 Excellent

Manuel, HOUSTON

Travelled with partner
Liked: Cleanliness, staff & service
Service Was Excellent The staff was extremely courteous The room had everything tha was needed and more. What a great Hotel.

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Oct 2022

10/10 Excellent

eveline

Stayed 3 nights in Sep 2022

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Attentive staff.
Stayed 4 nights in Dec 2021

10/10 Excellent

Marcus

Liked: Staff & service, property conditions & facilities, room comfort
A Perfect Place in Paris
The Mandarin Oriental exceeded expectations. Check-in was friendly and easy, and the room was incredibly comfortable!
Stayed 2 nights in Dec 2021

8/10 Good

Yilin

Liked: Property conditions & facilities, room comfort
Paris
Great service
Stayed 7 nights in Dec 2021

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi
Good visit
Stayed 3 nights in Oct 2021

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. True 5star experience. Words cannot describe the level of service Regis hotel provides from the moment you are greeted to the moment you leave. Special mention to Adrian our Conceriege and all of the other staff. Truly a wonderful experience! We cannot wait to return!
Stayed 3 nights in Sep 2021
Response from L’équipe du Mandarin Oriental, Paris on 29 Sept 2021
Cher(e) Client(e), Nous vous remercions sincèrement pour ce chaleureux commentaire et cette superbe note accordée à notre palace. C’est un plaisir de lire que vous avez apprécié votre séjour dans notre hôtel. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Bien cordialement, L’équipe du Mandarin Oriental, Paris

10/10 Excellent

yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from L’équipe du Mandarin Oriental, Paris on 29 Sept 2021
Cher Client, Nous vous remercions d’avoir pris le temps de partager ce commentaire positif. Nous sommes heureux d’apprendre que vous avez apprécié votre séjour au sein de notre hôtel et soyez assuré que nous partagerons votre commentaire avec nos équipes. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement dans notre hôtel. Bien cordialement, L’équipe du Mandarin Oriental, Paris

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfect hotel ! Perfect location ! 5 stars !!!
Stayed 1 night in Jul 2021

10/10 Excellent

Moritz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel in Paris
The whole experience was amazing! From the service to cleanliness and the attention to small details is out of this world.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020
Response from Mandarin Oriental, Paris Team on 26 Feb 2020
Dear guest, Many thanks for sharing with us such a good rating following your last experience at Mandarin Oriental, Paris. We would be glad to welcome you again in our hotel. Best regards,

10/10 Excellent

Hendro D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Mandarin Oriental, Paris Team on 26 Feb 2020
Dear guest, Many thanks for sharing with us such a good rating following your last experience at Mandarin Oriental, Paris. We would be glad to welcome you again in our hotel. Best regards,

8/10 Good

Karice

Stayed 1 night in Oct 2019
Response from Mandarin Oriental, Paris Team on 26 Feb 2020
Dear guest, Many thanks for sharing with us such a good rating following your last experience at Mandarin Oriental, Paris. We would be glad to welcome you again in our hotel. Best regards,

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from Mandarin Oriental, Paris Team on 26 Feb 2020
Dear guest, Many thanks for sharing with us such a good rating following your last experience at Mandarin Oriental, Paris. We would be glad to welcome you again in our hotel. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is wonderful; and the hotel and hotel rooms are beautiful; but what makes the entire experience is the staff. They were tremendous. The steamer (no iron) in my room wasn't functional, so the staff sent someone up with a steamer to steam all my shirts. The only downside is, there was a protest in Paris (as there usually is); and nobody alerted us that the taxi the hotel scheduled, at our request, could no longer arrive to pick us up. It would have been nice if the hotel had a vehicle they could have used to get us to our destination.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its M.O.!
This 4 nights stay is better than my previous one in June. We let the Conierge know early the restaurants we would like to dine and they managed to book for us and were duly reconfirmed. So no hustle on the dining venues!!! Also, good selection in English newspapers too! We were well updated on the world news even when we were away from home. Would definitely go back.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This used to be spectacular meticulous property but it has gone downhill. The lobby smelled like sewage one night we asked for a garbage can for a room several times but have never showed up lots of little things make this not a five star property anymore
Stayed 2 nights in Aug 2019
Response from General Manager on 9 Sept 2019
Dear Guest, Thank you for taking the time to share with us your impressions after your stay at Mandarin Oriental, Paris. We are saddened to read that your experience did not match to your expectations. Our client’s satisfaction is our number one priority, please do not hesitate to contact us to discuss further about your review. We hope to have the chance of welcoming you back. Kind regards, Philippe Leboeuf, General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Its The best in Paris, location, restaurant, Bar, concierge
Stayed 4 nights in Aug 2019
Response from General Manager on 9 Sept 2019
Dear Guest, Thank you for sharing with us such a great feedback. We are glad that you enjoyed your time among us and appreciated our hotel on every aspect. We hope to have the pleasure of welcoming you back soon at Mandarin Oriental, Paris. Best regards, Philippe Leboeuf, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from General Manager on 9 Sept 2019
Dear Guest, Many thanks for taking the time to rate our hotel following your last stay at Mandarin Oriental, Paris. We are looking forward to welcoming you back. Best regards, Philippe Leboeuf, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Location excellent, very helpful and attentive staff. Concierge was great.
Stayed 4 nights in Aug 2019
Response from General Manager on 9 Sept 2019
Dear Guest, We truly appreciate that you took the time to share with us and our Expedia community your review after your stay at Mandarin Oriental, Paris. There is no better reward for the teams to read that our guests appreciated all their efforts, please be assured that your lovely comments have been shared with them. We hope to have the pleasure of welcoming you back. Kind regards, Philippe Leboeuf, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
It was an excellent stay. Service was MO standard and we were very satisfied. Room was clean and staff were all very professional.
Stayed 3 nights in Aug 2019
Response from General Manager on 2 Sept 2019
Dear Guest, Thousand thanks for sharing with us such a kind review following your last stay at Mandarin Oriental, Paris. It is very rewarding to receive such a great feedback, your compliments about our hotel on every aspect are sincerely valuable for us. We hope to have the pleasure of welcoming you back. Kind regards, Philippe Leboeuf, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable - the room very clean and staff was just awesome and helpful every step of the way.
Stayed 4 nights in Jul 2019
Response from Mandarin Oriental on 29 Jul 2019
Dear guest, Many thanks for sharing with us such a kind review following your last at Mandarin Oriental, Paris. It is a pleasure to read that you appreciated your room and the professionalism of our staff. Be assured that they have been informed about your positive feedback. We hope to have the pleasure of welcoming you back soon. Kind regards, Philippe Leboeuf, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from General Manager on 29 Jul 2019
Dear guest, Many thanks for taking the time to rate our hotel with our Expedia community. We are glad to see that you appreciated your time among us and are looking forward to welcoming you back. Best regards, Philippe Leboeuf, General Manager

10/10 Excellent

Jose, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close enough for waking to every where, very attentive staff, definitively recommend, for sure will be back!!! Love Paris!!!!!
Stayed 3 nights in Jul 2019
Response from Philippe Leboeuf on 22 Jul 2019
Dear Guest, Many thanks for taking the time to rate our hotel following your last experience at Mandarin Oriental, Paris. We are delighted to read that you enjoyed our central location and the attentions of our staff. We look forward to welcoming you back, Kind regards, Philippe Leboeuf General Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Philippe Leboeuf General Manager on 11 Jun 2019
Dear Guest, Many thanks for taking the time to rate our hotel following your last stay at Mandarin Oriental, Paris. We hope to have the pleasure of welcoming you back soon, Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Philippe Leboeuf General Manager on 27 May 2019
Dear Guest, Many thanks for taking the time to rate our hotel following your last stay at Mandarin Oriental, Paris. We hope to have the pleasure of welcoming you back soon, Best regards,

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Mandarin Oriental, Paris Team on 3 May 2019
Dear Guest, Thank you for sharing your rating following your recent experience at Mandarin Oriental, Paris. We are looking forward to welcoming you again. Kind regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from Mandarin Oriental, Paris Team on 25 Apr 2019
Dear Guest, Thank you for your 5-star review following your recent experience at Mandarin Oriental, Paris. We hope to have the pleasure of welcoming you soon, Kind regards, Mandarin Oriental, Paris Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service, but bit pricy.
Stayed 3 nights in Feb 2019
Response from Mandarin Oriental, Paris Team on 14 Mar 2019
Dear Guest, Thank you for your review following your recent experience at Mandarin Oriental, Paris. We were delighted that you appreciated the hotel and the quality of our service. We hope to have the pleasure of welcoming you soon, Kind regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Towels were dirty didn’t look exceptionally clean.
Stayed 3 nights in Jan 2019
Response from Philippe Leboeuf General Manager on 19 Feb 2019
Dear Guest, Thank you for posting your review regarding your recent visit at Mandarin Oriental, Paris. We truly appreciate that you took the time to share with us your feedback even if we are saddened to read that your last stay in our hotel did not live up to your expectations. We hope to have the chance of welcoming you again, Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I like the services and the staff with courtesy. Nice environment.
Stayed 4 nights in Dec 2018
Response from Mandarin Oriental, Paris Team on 18 Jan 2019
Dear Guest, Thank you for posting your positive review about your latest experience at Mandarin Oriental, Paris. It would be a pleasure to welcome you again. Kind regards, Mandarin Oriental, Paris Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience ! Excellent food! Excellent service!
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Margeaux

Liked: Cleanliness, staff & service, room comfort
Exceptional service 100 percent of the time. I’ve never stayed in a more elegant and classy hotel. I hope to have the opportunity to return!
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend in Paris
From start to finish, this was an excellent stay. The staff were personable and attentive in a genuine manner, and helpfully gave me recommendations and even made a reservation on my behalf. The area is ideal for sightseeing, right in the heart of Paris, and a friend who drove in to see me from Belgium could valet his car for the day for only 15 Euros, which is an insane deal! The room was also super comfortable, and the included breakfast had the option of dining within the room, which felt very decadent. I couldn't get enough of the Diptyque bath products!
Response from Mandarin Oriental, Paris’s team. on 13 Mar 2018
Dear guest, We greatly appreciate that you took the time to provide this valuable feedback about your experience at Mandarin Oriental, Paris. We are sincerely delighted that your lovely and comfortable room, the bath amenities from Diptyque and our central location went beyond your expectations. Please be assured that your kind words about our personable and attentive service have been well passed to our team. We are looking forward to the pleasure of having you back among us. With warmest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but not elite
At least not for the room you will get on Expedia. They have a lot of rooms facing each other over a tiny courtyard. They are dark and have little privacy unless you close the curtains. I found the room a bit oppressive and small after awhile and, while the staff was all first rate, I couldn’t get over the fact that I just did not love the room. The location is excellent. The spa is great. But if they are going to charge Four Seasons and Ritz prices.....than the room needs to live up to those lofty expectations.
Stayed 4 nights in Dec 2017

8/10 Good

Andonis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with convenient location
Staff are very warm and friendly. Hotel is very nice and high quality.
Stayed 5 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - good location;
Excellent hotel Very good environment; good food. - fusion Nice staff. I'll come back soon!!!
Stayed 2 nights in Aug 2017

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017