4/5 Good
Dimple
Travelled with family, Travelled with group
28 Feb 2022
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we had a lovely time at Staycity which we chose for our Disneyland trip. It really lives up to the expectations - very lovely accommodation that is clean and spacious with nice outdoor space. The location is so convenient that made it easy for us to be flexible during the day where we could rely on public buses to and from the property, and also walk towards the central local area for local supermarkets and patisseries. We stayed in the 1 bed duplex which was lovely and better than we expected! Plenty of space for families and good provision of additional bedding for using the sofa beds which made it more comfy. It was very convenient to have the cafe downstairs where there was some good vegetarian choices for us, especially when we had a late check-in. We were always fed and didnt go hungry!
However, one big downside from our own experience was how some/one of the reception staff were very unhelpful when dealing with a crisis of a cancelled flight and needing to sort an extra night's accommodation at Staycity. It would have been more helpful if staff were more empathetic and understanding during this rather than constantly directing us to "go online and book". This is something that should and could easily be dealt with at the reception instead of us having to spend more time and effort searching on own our phones to rebook the same room. It made a stressful situation worse and we felt unvalued as customers that had already stayed here for 4 nights already.
Stayed 4 nights in Feb 2022