Worn down dirty property, in a very poor condition very dirty poorly cleaned. Pool wasn't particularly great with lots closed and to busy. Not disability friendly we arrived by taxi and had to walk 10 minutes down to the centre with luggage with no other option available.
Our apartment was on the 1st floor and the lift on every block we went past was out of order. Seemingly long term as they all had the same tired signage stuck to the doors
Lock on the door was broken and you could just push hard and it opens, the safety chain was ripped off the door frame. The shower was covered in gunge /old shower gel ( over the clothes dryer).
The kitchen fridge was badly installed causing the whole unit to vibrate and buzz loudly.
The toilet doesn't stop filling which is loud through the night.
We were looking forward to our stay but it was disappointing my partner has a disability and struggles to walk long distances/ stairs.
There should be better access on arrival/ departure for people with access needs.
Our booking was room only, however upon arrival we were given disney cards they insisted that they were 2 day 2 park tickets that we had brought. We had to sign for these, so we changed our plan for the Last day to go back to disney (we stayed at disney earlier in our trip) after a taxi ride over it established that the tickets were not active and the information from villages de nature was incorrect leading us to having to pay for more tickets.