Pillow-top beds, soundproofing, free WiFi, bed sheets

Reviews of Tonic Hôtel Saint Germain

3 out of 5
Tonic Hôtel Saint Germain
15 rue des Quatre Vents, Paris, Paris

Reviews

7.8

Good

Rating 10 - Excellent. 130 out of 379 reviews" "
Rating 8 - Good. 151 out of 379 reviews" "
Rating 6 - Okay. 50 out of 379 reviews" "
Rating 4 - Poor. 25 out of 379 reviews" "
Rating 2 - Terrible. 23 out of 379 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Geralyn

Stayed 3 nights in Mar 2024
Response from Chantal on 28 Apr 2024
Thank you for sharing your feedback about your stay in our hotel.We realy appreciate to know that you had a good experience with our services.Wishing you a good day Best regards

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Very Cozy in a great and safe are with many dining and to do options.
Stayed 2 nights in Mar 2024
Response from Chantal on 25 Mar 2024
Thank you for your comment about your stay in our hotel.Kind regards

8/10 Good

Becky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay at this hotel. We were on the top floor but could still hear the noise from the street. Overall it was good, a few small improvements could be made in terms of upkeep. The service was good and we were able to leave our luggage after checkout.
Stayed 1 night in Mar 2024
Response from Chantal on 25 Mar 2024
Thank you, for your kind feedback about your stay with us. Your satisfaction is our goal and we we remain attentive to our guest needs.Best regards

8/10 Good

Sara

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Difficult to communicate with staff. Very limited English. The TV had only French channels. Not one English Channel
Stayed 1 night in Mar 2024

4/10 Poor

CLIFTON

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs some serious TLC. It’s a sham. It’s a run in quite an amazing laissez fair approach, pity. The building has potential. Some serious maintenance is required, sooner rather than later. It’s 1 level away from filthy when it comes to cleanliness .
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Amenities
Great area. Breakfast options were good but you can also go to any local restaurant within a few min. 5 min from metro
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Business traveller
Liked: Property conditions & facilities
Good value for money. Nice location. Front desk staff was very nice (lent me iPhone charger) and was very friendly.
Stayed 1 night in Feb 2024
Response from Chantal/ Front desk on 19 Feb 2024
Thank you so much for your feedback .SincerelyChantal

10/10 Excellent

Georges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like this small hotel. Perfectly located.
Stayed 1 night in Feb 2024
Response from Chantal/ Front desk on 19 Feb 2024
Thank you so much for your kind comment Best regardsChantal

10/10 Excellent

Lana

Travelled with family
Liked: Staff & service, amenities
The junior suite was very nice. It was big with a very comfortable bed and pretty comfortable pull out couch. We had a view of the Eiffel Tower and the surrounding area was beautiful. The hotel is old and like many old buildings has lots of charm but needs some minor repairs.
Stayed 2 nights in Jan 2024
Response from Chantal/ Front desk on 30 Jan 2024
Dear Lana,Thank you for your kind comment about your stay to our hotel.We are looking forward to welcoming you againBest regardsChantal

6/10 Okay

susan

Disliked: Room comfort
Good location, cosy but noisy next to reception
We were given a room right next to the reception unfortunately, so you hear everything at reception including a phone in the night and someone chatting on & off for an hour at 3 in the morning. Not a good night's sleep! Rooms bathroom could do with some attention but was large. Liked the decor with exposed walls & ceiling beams. Perhaps we were unlucky having this room so don't recommend room 1. Great location in Latin quater.
Stayed 1 night in Jan 2024
Response from Cristian on 18 Jan 2024
bonjour SusanWe sincerely regret the bad impression you had of our hotel and our services.This is all the more distressing for us as we always make every effort to ensure that our Guests' stays are a positive experience.Do not hesitate to let us know of any new comments to enable us to improve our services and hope to be able to welcome you again in conditions that could better suit you.

8/10 Good

Caroline

Travelled with partner
Liked: Staff & service, amenities
I enjoyed staying at the property. It isn't top end of luxury, but it is priced accordingly to reflect that. The breakfast offering was really good and high quality, with freshly squeezed orange juice or omelette cooked to order alongside super fresh croissants and other continental items. The property was quaint and the bed was very comfortable. I think this small hotel offered value for money and the room was nicely decorated and had everything that wee needed.
Stayed 3 nights in Nov 2023
Response from Chantal/ Front desk on 5 Dec 2023
Dear Caroline,We thank you for your kind feedback on our hotel and our services.Remaining at your disposal for any new requests or comments.Best regardsChantal

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Chantal/ Front desk on 6 Nov 2023
Hello PaulThank you for your kind feedback about your stay in our hotel.Wishing you a nice day, Best regardsChantal

6/10 Okay

Hannah

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Cute little boutique hotel surrounded by tons of shopping, dining, and sites. You pay for the location not for the luxury of the actual room.
Stayed 1 night in Oct 2023
Response from Chantal/ Front desk on 24 Oct 2023
Thank you for choosing our hotel for your stay.Your kind note reflects the support you have given us and great encouragement.We will insist on improving our service.Have a nice dayBest regardsChantal

6/10 Okay

Tom

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Chantal/ Front desk on 24 Oct 2023
Hello Tom,Thank you for spending time with us in our hotel.Wishing you a nice day Best regardsChantal

8/10 Good

Gokbora, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chantal/ Front desk on 9 Oct 2023
Hello,Thank you for your kind note and we hope to welcome you next time.Have a nice day Best regards

8/10 Good

Leticia

Stayed 1 night in Sep 2023
Response from Chantal/ Front desk on 4 Oct 2023
Bonjour LeticiaMerci d'avoir séjourné chez nous et merci pour votre note.Salutations sincères

10/10 Excellent

Georges

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel, perfectly located.
Stayed 1 night in Sep 2023
Response from Chantal/ Front desk on 25 Sept 2023
Hello George,It was a pleasure to have you in our hotel, and we do thank you for you kind feedback.We hope to welcome you again Best regardsChantal

2/10 Terrible

Carmella

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but very disappointed in cleanliness of hotel. Would not recommend
Stayed 3 nights in Aug 2023
Response from Chantal/ Front desk on 21 Sept 2023
Good morning,Thank you for staying in our hotel, we have taken serious of your comment and informed the housekeeping staff so, we are sure that a special attention will be paid to housekeeping.I wish you a good daySincerelyChantal

6/10 Okay

Sara

Travelled with family
Small but quaint, two bars right in front so lots of street noise. Hydabed was pretty uncomfortable.
Stayed 3 nights in Aug 2023
Response from front desk on 26 Aug 2023
Hello Sara Thank you for your kind feedback about your stay in our hotel and we wish you a good day .Best regards

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in the heart of St Germain!
This is a small, intimate hotel that is perfect for couples. I would not recommend it for families. We loved the staff and they were wonderfully friendly and accommodating. The breakfast is good and the orange juice is fresh and great! We plan to stay here again!
Stayed 2 nights in Jul 2023
Response from Chantal/ Front desk on 3 Aug 2023
Hello LeanneThank you for sharing the wonderful experience about your stay with us, and we hope that you have found back your luggage at your return.Looking forward to welcoming you again, Kindest regardsChantal

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but zero services - no lobby.
Stayed 3 nights in Jul 2023
Response from Chantal/ Front desk on 23 Jul 2023
Hello, Anna Thank you to let us know that you have been pleased by our hotel.Kind regards

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had one sided glass (took pictures) in the built in shower/sink bathroom kit. It’s very dark, hardly reflects light, and there’s no gap in the reflection when you press your finger nail against it. After I shined a light into the glass and found a hole in the middle, I packed up and left. I called the police but they didn’t seem to care and said I should tell one of the employees, but I was so disgusted I didn’t want to go back in there.
Stayed 2 nights in Jul 2023
Response from Chantal/ Front desk on 23 Jul 2023
HelloWould send us the picture you took? then we can try to find out the probleme ? Thank you.

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a charming and clean hotel in an amazing area! Nice breakfast too!
Stayed 1 night in Jul 2023
Response from Chantal/Front Desk on 19 Jul 2023
Thank you so much , for your very kind feedback and welcome again any time.Best regardsChantal

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a perfect location! The breakfast was great.
Stayed 3 nights in Jul 2023
Response from Chantal/Front desk on 11 Jul 2023
Good morning,It was a real pleasure to have you with us and we thank you for sharing your nice opinion.Wishing you a very good day Best regardsChantal

8/10 Good

Barry

Stayed 1 night in Jun 2023
Response from Chantal/ Front desk on 23 Jul 2023
Dear Barry, Thank you for your kind note about your stay with us .Kindest regardsChantal

4/10 Poor

Valerie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cons: Older hotel, room is very small. Shower head was broken and in general it didn’t seem the cleanest. We also only saw 1 staff member at a time. Hotel claims you can buy breakfast but no clue where that was as no one showed us around and it’s a small place in general. Pros: amazing location, 3 mins walk to the metro and Starbucks , cute area, comfortable bed, AC, right next to fruit market/ convenience store.
Stayed 3 nights in Jun 2023
Response from Chantal/ Front desk on 25 Jun 2023
Hello ValerieWe regret that you did not enjoy your stay with us,we do serve full buffet breakfasts and in a room large enough to hold all our customers in comfort.As for our rooms, they are cleaned by professional staff who are very attentive to the needs of all our guests.We wish you a good day.Best regardsChantal

2/10 Terrible

Morgan

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is the worst hotel ever. Don’t stay here. The doors don’t lock. I went iut for dinner and came back and all my cards were stolen, the front desk manager was sleeping behind the desk.
Stayed 1 night in Jun 2023
Response from Chantal/ Front desk on 25 Jun 2023
Hello Morgan,We are sorry that you lost your cards, even if it happened outside our hotel, we remember that all the staff present that day helped you to look for them without success despite having a safe in your room and that you had plenty of time to use it.Wishing you a good dayCordiallyChantal

6/10 Okay

Code of

Travelled with partner
Disliked: Property conditions & facilities
Room decor was a bit shabby with loose fittings on plug sockets & lighting. Coffee machine didn't work. Water didn't drain properly from bath. Air con made a rattling noise every few minutes. Walk in price was lower than online booking by about €140 (for 3 nights). The room didn't look like the images from the website (no exposed stone wall or wooden beams). I knew I was paying for the central location, but for 3 nights at €245 a night I expect the room to be of a much higher standard than it was. I liked the idea of a historical converted building, unfortunately it didn't have the charm I was expecting from the images.
Response from Chantal/ Front desk on 19 Jun 2023
Hello,We regret that your where not satified by your stay in our hotel, unfortunately we should have changed you the room because they are not all lookig the same, and we are sure that our cofee machine works well.About the price, it depend on the period you reserve and the web site.Wishing you a good day.RegardsChantal

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice , unfortunately with night club across the street open til 5am made rooms facing the street very noisey
Stayed 2 nights in Jun 2023
Response from Chantal/ Front desk on 19 Jun 2023
Hello, Thank you for your excellent rating and appreciation of our hotel.To avoid the noise of the disco in front of our hotel, which is open every weekend, we advise you to book a room with a bathroom on the courtyard side, because you will fully enjoy your peaceful stay.Kindest regardsChantal

2/10 Terrible

Javad

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Toilet door was not closing Properly, the noise from out side come inside, some one move stuff upstairs, Shawer is not in good space and it is good ever though the weather out side is warm., The two male reception was very rude, The two ladies was very friendly and helpful.,
Stayed 3 nights in Jun 2023
Response from Chantal/ Front desk on 11 Jun 2023
Hello Javad,We regret to know that you were unsatisfied with your stay,however we think, that, we could have solve the problem most of your desagreement if you had informed the reception.About the outside noise,we are surprised to here it as you had a room on the courtyard with no contact with the street.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, slightly unusual layout of the rooms, but comfy bed and in a great area, could be a bit noisy outside at the weekend
Stayed 2 nights in Jun 2023
Response from Chantal/Front Desk on 5 Jun 2023
Hello Richardthank you for your comment on your stay with us, indeed our rooms are atypical and that is what makes them so charming.Unfortunately it is true that the bars and nightclubs in our street are sometimes a little too festive.next time book a room on the courtyard side to be quiet.Kindest regardsChantal

2/10 Terrible

patrick

Disliked: Cleanliness
Stayed 3 nights in May 2023
Response from Chantal/ réception on 5 Jun 2023
BonjourNous sommes désolés d'apprendre que vous n'avez pas apprécié votre séjour chez nous malgré que nous avons tout fait pour vous mettre à l'aise et que nous vous avions même changé de chambre en vous surclassant. Nous vous souhaitons une bonne journée

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room in excellent location, easy to reach Metro, bars and restaurants.
Stayed 3 nights in May 2023
Response from Chantal on 4 Jun 2023
Good morning, John,Thank you for your amazing review of your stay at our hotel and how you enjoy spending time in our neighborhood.We do our best to make our guests' stay as pleasant as possible.Looking forward to welcoming you againKindest regards

6/10 Okay

Maria

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Tonic hotel was in the perfect location of Saint Germain. However the room (31) was very small. The shower had no door, there was no where to hang clothes other than a tiny, grubby wardrobe that could hold about 3 coat hangers at an angle. At the weekend, the bars in the area got very busy and if felt as though closing time was 4am ( not actually sure of the time, but it was early morning). Staff, Christian and Chantal were very helpful. We asked for a hairdryer and iron, they were delivered in minutes. There is a cave type restaurant in the basement of the hotel. We didn't eat there as the choice of cafe's on the area was amazing! Cafe de flore, Les deux magots and Atlas in the area (walking distance) were outstanding. The hotel is small, quirky and typical of Old France, it is full of character though. I would suggest installing a privacy screen for the shower and installing a pole for clothes.
Stayed 3 nights in May 2023
Response from Chantal/ front Desk on 4 Jun 2023
Dear Maria,Thank you for staying with us and realy appreciate your comment about our hotel and service.We also took note of your suggestions.Looking forward to welcoming you again Best regardsChantal

10/10 Excellent

Stephen, Lexington

Liked: Staff & service, property conditions & facilities
Great neighborhood, room in outstanding shape. I was very, very pleased!
Stayed 1 night in May 2023
Response from Cristian on 27 May 2023
BONJOUR STEPHENWe thank you for your very appreciable rating. We will be delighted to welcome you again. Best regards

2/10 Terrible

Sarah

Travelled with group
Disliked: Cleanliness, property conditions & facilities
DO NOT STAY AT THIS HOTEL complete rip off I changed 2 classic room booking to 2 x superior rooms at over 210 Eur per night to have a bath not by the bed according to photos on website & 1 of them still had bath in room. No other rooms available although receptionist offered us 2 others & then told my friend that she would have to move out of 1 as it wasn’t available for a 2 night stay after all. My room was absolutely filthy including filthy empty toilet brush holder, stained shower curtain & curtain in bathroom, TV cable hanging loose below TV out of a hole in the wall which it didn’t fit, dirty corners in floor, missing handle on chest of drawers, paint on toilet door completely scuffed, stained wall above sink & coffee cups were stuck when I lifted them off coffee tray. Friend’s coffee machine didn’t work - I didn’t test mine as I didn’t want to drink out of filthy coffee cups. Complete rip off.
Stayed 2 nights in May 2023
Response from Chantal / front Desk on 4 Jun 2023
HelloSarah!We are sorry to know that you were disapointed by your stay in our hotel, althout we daily klin up every entire room including coffe trays and we change curtains when it's needed.The coffe machines works parfectly if you know how to turn it on., when you don't, just ask to the reception and we would be glad to show you how to use it.We wish you a good day Best regards

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from soumaya on 8 May 2023
Dear Ross, Thank you for taken time to note our hotel, we hoped you had a good stay with us, we look forward to seeing you againthe front desk

8/10 Good

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Soumaya on 8 May 2023
Dear Andrew,Thank you for taken time to note our hotel, we hoped you had a good stay with us, we look forward to seeing you againthe front desk

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint hotel in the Latin Quarter. Across the street from a a night club, so it was quite noisy Thursday through Saturday. Close to a wonderful area of town, very walkable and convenient. Room was small but cute.
Stayed 3 nights in Apr 2023
Response from Chantal/reception on 25 Apr 2023
Dear Amber,Thank you so much for your great note and we are pleased to know that our hotel pleaed you, although we you have been anoyed by the night club in front of the hotel. Next time we you can book a room on the back side much quiter.Looking forward to welcoming you again Kindest regardsChantal

2/10 Terrible

NAOMI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was dirty. no bathroom just a tub in the room. creaky and broken stairs. staff lied about the condition of the rooms. worse experience 😪
Stayed 2 nights in Apr 2023
Response from Chantal / front desk on 17 Apr 2023
Dear Naomi,We regret that our bedroom and bathroom concept did not suit you, even though this is clearly stated on our websites.Our rooms are daily cleaned.We remind you that none of our stairs are broken and that we have an elevator in perfect condition.RegardsChantal

10/10 Excellent

avril

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Chantal / reception on 12 Apr 2023
Dear Avril,Thank you for your kind noteAs our goal is to satisfy our customers, we are happy to know that our goal has been achieved with you.welcome againKindest regardsChantal

10/10 Excellent

Yvonne

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms
Fantastic location, great rooms. We had a lovely stay here.
Stayed 2 nights in Feb 2023
Response from Chantal on 21 Feb 2023
Dear Yvonne, Thank you for leting us know that you had a plaisant stay in our property. Our goal is to make our guest's experience wondefull , that's why your apprecitation improve our service .We look forward to welcom you again Kindest regardsChantal

10/10 Excellent

bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from SOUMAYA on 16 Jan 2023
Cher Bryce, Merci beaucoup d'avoir prit le temps de noté notre établissement, nous sommes heureux que notre hôtel vous est plu, nous espérons vous revoir très bientôtCordialement, la réception.

8/10 Good

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy checkin, staff was able to hold bags securely (we arrived at 10AM and checkin is at 2) Breakfast available downstairs at property but we did not try it. Very friendly staff. Decent room for the price, coffee machine en suite. Comfortable bed and nice TV
Stayed 2 nights in Dec 2022
Response from Chantal/ Front desk on 29 Dec 2022
Dear JennieWe are delighted that your stay went well because the objective of the whole team is to make the customer's stay as pleasant as possible. We hope to welcome you again in our hotel during a future stay. in ParisKindest regards and best wishes for the new year Chantal

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
PERFECT location for my boyfriend and I. Close to tourist attractions, but also far enough away that it’s not insanely crowded. Great young area for bars. The lady working the front desk Tuesday Oct 25 late at night was AMAZINGLY helpful when we ran into some trouble, really wish I got her name !! She deserves a bonus but sadly didn’t see her again before we checked out to thank her again. The property could use some renovations / could be cleaner, but the location and service made it all worth it.
Response from Chantal on 28 Nov 2022
Dear JessicaWe thank you for your kind comment about your stay with us, our goal of satisfaction for our customers is very important to achieve and your comments encourage us to do better every day.We pass on your appreciation to our colleague, which will make her absolutely happy.Thanks againRegardsChantal

4/10 Poor

Justin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very tiny, but beautiful in design. The bed was comfortable and did the trick for sleep. The hotel doesn't have AC though. The location was amazing within minutes of the Metro and little shops. The pub across the street was fantastic to wind down at after a long day and the convenience store next to the hotel was great. The wifi didn't work in the room at all on 3 separate devices, 2 cell phones and a laptop. Despite bringing it to the attention of the front staff, the staff didn't try to fix it despite saying they would. We had to ask for towels and toilet paper 3xs on one occasion, to which it took the next staff on shift to get for us. The safes in the room were locked and they didn't unlock them for our use.
Stayed 7 nights in Sep 2022

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is un a great location.
Stayed 2 nights in Sep 2022
Response from Chantal on 29 Sept 2022
Hello David Thank you for giving us a good note, we improve our service better and better .Kindest regardsChantal

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed hotel in a very old building Sensitive updating of facilities while keeping the ambiance of the old
Stayed 3 nights in Sep 2022
Response from Chantal on 29 Sept 2022
Dear JulieThank you for appreciation and we hope to seeing you again soon Best regards Chantal

10/10 Excellent

Mario

Stayed 1 night in Aug 2022
Response from Front desk on 16 Aug 2022
Dear Mario Thank you for your staying with us , and welcome again any time We appreciate the note you gave our hotel and services Best regards Chantal

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Easy access to metro, walking distance to many of the key inter city locations, great streets to stroll/eat. Close to metro. No hotel amenities - but good breakfast and comfy beds. Will stay here again.
Stayed 1 night in Jul 2022
Response from Chantal/reception on 22 Aug 2022
Dear BeverlyThank you for your good note , we had a big pleasure to spend time with you and we are looking forward to welcoming you again Kind regardsChantal