Property entrance

Reviews of Villa Saxe Eiffel

4 out of 5
Villa Saxe Eiffel
9 Villa De Saxe, Paris, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 1003 reviews" "
Rating 8 - Good. 267 out of 1003 reviews" "
Rating 6 - Okay. 42 out of 1003 reviews" "
Rating 4 - Poor. 11 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diamnely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Leslie

Very nice calm area of Paris-a great stay
Stayed 6 nights in Mar 2024
Response from Enzo on 24 Mar 2024
Dear Leslie,We would like to thank you for your nice comments regarding your stay at The Villa Saxe Eiffel.We are sincerely grateful for your kind support and we always love to know that our guests enjoyed their stay and satisfied.Warm regards,Enzo - Réceptionniste Sénior

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and the room was extremely clean. I would highly recommend this hotel!
Response from Marie - Front Desk on 24 Mar 2024
Dear Jose, Thank you for sharing your positive experience about your stay to La Villa Saxe Eiffel. We're delighted that you enjoyed our staff and the cleanliness or our rooms. That motivate us to do better and better for proding the best experience stay to our guest. Thank you for recommanding us and we hope to welcoming you for a next trip in Paris ! Warm regards,

10/10 Excellent

Maggie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel very close to the Eiffel Tower. Clean, modern, minimalist but comfortable. The breakfast is one of the best in town. The bar is open, and the concept of Honesty Bar is a convenient concept. The bed and bedding set will give you a very good rest for sure. There is a garden to read, smoke or having a chat. Very nice atmosphere. I will repeat this hotel in the future.
Stayed 1 night in Dec 2023
Response from Ilona on 10 Jan 2024
Dear Maggie, First of all we would like to thank for let us your wonderfull feedback. We are glad to know that you enjoy your stay among us especially thanks to our services and our breakfast. We hope to welcome you again in our hotel, Best regards, Hotel Villa Saxe Eiffel Team

8/10 Good

Alaicha

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed at this hotel as part of a friendly getaway. Good location with a market right outside and Eiffel Tower in close distance. Transport links were good too. Hotel ambiance was very nice and there’s open access to free tea and coffee via a machine all day.
Stayed 2 nights in Nov 2023
Response from Enzo on 11 Dec 2023
Dear Alaicha, It is such a big pleasure to know that you had the greatest experience ever! All our team was happy to provide you with the helpful services. Your kind comments motivate all of us to do our work better and better.We hope to have the chance to welcome you again and try to improve your experience with us advising you better for all the facilities.With all our very best regards,

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Enzo on 9 Dec 2023
Dear Joan, It is always a pleasure to hear that our guests have had a pleasant stay with us. We hope to see you soon .Best regards,

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Nov 2023
Response from Chiara - CMO on 9 Dec 2023
Dear Chad,We sincerely appreciate you taking the time to share your experience with us. We are delighted to read that your stay met your expectations.We hope to have the pleasure of welcoming you again on your next visit.Best regards,

10/10 Excellent

Rose Akofa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing
Response from Marie - Senior Receptionist. on 19 Nov 2023
Dear Mrs Akofa, we were delighted to learn that you enjoyed your stay with us. All our team was happy to provide you with the helpful services. We hope to have the pleasure of welcoming you back at our hotel soon. With all our very best regards from Paris,

10/10 Excellent

Liam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Chiara - CMO on 21 Oct 2023
Dear Liam,Thank you so much for your review! We would be absolutely delighted to host you again and provide you with another memorable experience.Best regards from Paris,

6/10 Okay

Sarbjit

Disliked: Property conditions & facilities
Toilet was separate than washroom and no sink . Very inconvenient.
Stayed 3 nights in Sep 2023
Response from The Villa Saxe Eiffel Team on 21 Oct 2023
Dear Sarbjit, We greatly value the thoughts and insights of our guests, as they help us improve our services and better understand your expectations.I would like to address your comments regarding the separate toilets in our establishment, and I understand that this aspect of French culture might have been unexpected for you. The practice of separate toilets, is indeed rooted in cultural norms and traditions.In French culture, separate toilets have historical and societal significance. They are designed to provide a sense of privacy and comfort to both men and women, allowing them to maintain their personal space while using the facilities. Thank you once again for your feedbacke, and we look forward to welcoming you back in the near future and in a different room!Best regards from Paris,

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot close to the Effiel Tower!
Stayed 2 nights in Sep 2023
Response from Chiara - CMO on 26 Sept 2023
Dear Alison,Thank you so much for your excellent feedback! The entire team is delighted to read that you enjoyed your stay, in particular thanks to our location near Eiffel Tower. We hope to have the pleasure of seeing you again very soon at Villa Saxe Eiffel Hotel! Best regards, The Villa Saxe Eiffel Team

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean
Stayed 4 nights in Sep 2023
Response from Chiara - CMO on 26 Sept 2023
Dear Maggie,Thank you so much for your excellent feedback! The entire team is delighted to read that you enjoyed your stay, in particular thanks to our location and cleanliness. We hope to have the pleasure of seeing you again very soon at Villa Saxe Eiffel Hotel! Best regards, The Villa Saxe Eiffel Team

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very quiet.
Stayed 4 nights in Sep 2023
Response from Chiara - CMO on 12 Sept 2023
Dear William,Thank you very much for the kind review you wrote after your stay at the Villa Saxe Eiffel Hotel.We're happy to see that you enjoy our quite and safe location!We sincerely hope to have the pleasure of welcoming you again in the future.With best wishes,Chiara - CMO@hotelvillasaxeeiffel

10/10 Excellent

Jill A

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. Rooms were modern and clean. The rooms weren’t large but were sufficient for our needs. We only needed the room for sleep and showering anyway. The staff was very helpful and helped as we needed. The breakfast, while nothing fancy was a good way to start the day. The neighborhood is VERY quiet. Perhaps it was because it was August but there was very little activity at all around. It was close to walk to the Eiffel Tower, nice restaurants and transportation. We enjoyed the stay for sure.
Stayed 6 nights in Aug 2023
Response from Chiara - CMO on 23 Aug 2023
Dear Jill A,It is a pleasure to receive your lovely feedback and to hear that you enjoyed every single details of your stay!Our staff is dedicated to providing you with an excellent service and we are more than happy we met your expectations.We hope to see you soon at Villa Saxe Eiffel Hotel.Kind regards,Chiara - CMO@hotelvillasaxeeiffel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
It is nice, clean, modern hotel with decent buffet style breakfast. Staff are great and good location to sight see.
Stayed 2 nights in Aug 2023
Response from Martine on 18 Aug 2023
Dear Mr David,Thank you so much for your positive feedback! The entire team is delighted to read that you enjoyed your stay. We hope to have the pleasure of seeing you again very soon at Villa Saxe Eiffel Hotel, Best regards, Martine - Receptionist Junior @hotelvillasaxeeiffel

10/10 Excellent

Taylor

Stayed 1 night in Aug 2023
Response from Enzo on 5 Sept 2023
Dear Taylor,We are delighted to read that you enjoyed your stay at La Villa Saxe Eiffel.Your opinion is very important to us and allows us to improve our services or to motivate us.We hope to see you soon.

10/10 Excellent

James

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Quiet hotel in quiet area.
Stayed 4 nights in Aug 2023
Response from Chiara - CMO on 17 Aug 2023
Dear James,Thank you so much for your positive feedback! The entire team is delighted to read that you enjoyed your stay. We hope to have the pleasure of seeing you again very soon at Villa Saxe Eiffel Hotel,Best regards,

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly nicely
Stayed 3 nights in Aug 2023
Response from The Front Desk on 6 Aug 2023
Dear Rocio, It is a pleasure to receive your wonderful feedback. Our staff is dedicated to providing you with an excellent service and we are more than happy we met your expectations. Hoping to welcome you back one day,Kind regards,The Villa Saxe Eiffel Team

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to eiffel tower! Clean and spacious
Stayed 1 night in Jul 2023
Response from Chiara - CMO on 5 Aug 2023
Dear Helen,Thank you so much for your positive feedback!We hope to have the pleasure of seeing you again very soon at Villa Saxe Eiffel Hotel, near the Eiffel Tower!Best regards,Chiara - CMO@hotelvillasaxeeiffel

10/10 Excellent

Andre James

Stayed 3 nights in Jul 2023
Response from The Villa Saxe Eiffel Team on 17 Aug 2023
Dear Andre James, Thank you so much for your positive feedback! The entire team is delighted to read that you enjoyed your stay. We hope to have the pleasure of seeing you again very soon at Villa Saxe Eiffel Hotel, Best regards,

6/10 Okay

Brenda

Disliked: Room comfort
Stayed 2 nights in Jun 2023
Response from Chiara - CMO on 13 Jul 2023
Dear Brenda,Thank you for choosing Hotel Villa Saxe Eiffel !The quality of our services is very close to our hearts, don't hesitate to share your comments or suggestions with us for improvement.Best regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property on a quiet street with non touristy dining options close by. An easy walk from the Segur metro.
Stayed 3 nights in Jun 2023
Response from Chiara - CMO on 6 Jul 2023
Dear MarkFirstly, let us thank you for taking a few minutes of your time to rate and share your comments regarding your Parisian experience at the Villa Saxe Eiffel Hotel.We are thrilled to read that you had a great stay with Us in a great location!Thank you again for choosing our establishment and it will be our great pleasure to welcome you back again soon!Sincerely yours,

10/10 Excellent

Kelly Burns

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent property. It is in a beautiful, quiet neighbor but close to the main attractions and close to a metro station.
Stayed 5 nights in Jun 2023
Response from The Front Desk on 25 Jun 2023
Dear Kelly, Thank you for taking the time to share this review. It fills us with so much joy to read that you loved our property and we are more than happy that you fullyenjoyed your experience at the Villa Saxe Eiffel Hotel. We hope to have the pleasure to welcome you back very soon in the City of lights. Best regards, The Villa Saxe Eiffel Team

6/10 Okay

Carlo

Stayed 2 nights in Jun 2023
Response from Chiara - CMO on 13 Jul 2023
Dear Carlo,Thank you for choosing Hotel Villa Saxe Eiffel !The quality of our services is very close to our hearts, don't hesitate to share your comments or suggestions with us for improvement.Best regards,

10/10 Excellent

Tracey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was quiet and breakfast was great.
Stayed 2 nights in Jun 2023
Response from Chiara - CMO on 22 Jun 2023
Dear Tracey, We would like to thank you for your comments which we very much appreciate. We are delighted that you enjoy the breakfast of the Villa Saxe Eiffel! We look forward to welcoming you back to the hotel, hopefully very soon. Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location. Nice view of Eiffel Tower
Our stay was great the room was quiet and comfortable, I do wish that there would have been at least one English Channel on tv as it would have been nice to watch the news or a late night movie. The staff were all very receptive and helpful. There were also a good selection of restaurants, grocery stores, a market and a bakery in the area.
Stayed 5 nights in Jun 2023
Response from Chiara - CMO on 22 Jun 2023
Dear John, We would like to thank you for your comments which we very much appreciate. We are delighted that you enjoyed your room and our friendly staff! Chromecast devices are at your disposal to watch your favourite films or video on TV. We look forward to welcoming you back to the hotel, hopefully very soon. Sincerely, @hotelvillasaxeeiffel

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Chiara - CMO on 12 Jun 2023
Dear Kimberly, Firstly, let us thank you for your time and excellent review about your stay with us at Villa Saxe Eiffel.We sincerely hope to have the pleasure of welcoming you again in the future. With best wishes,

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location- close to the Eiffel Tower other historical monuments, a grocery, butcher shop and bakery. My room was also quite spacious for Paris, as I was expecting something much smaller. The staff however made my stay an excellent experience. I was unfortunately affected by the Heathrow flight cancellations over the bank holiday weekend. The staff at Hotel Villa Saxe Eiffel went above and beyond to assist me. They arranged my Eurostar and taxi. Special shoutout to Latina at the front desk for doing this for me. Breakfast is also very good, great options even for vegetarians. I will definitely return to this hotel and recommend to anyone.
Stayed 2 nights in May 2023
Response from Chiara - CMO on 7 Jun 2023
Dear Stephanie,It is a pleasure to receive your wonderful feedback and to hear that you enjoyed every single details of your stay!Our staff is dedicated to providing you with an excellent service and we are more than happy we met your expectations.We have shared your compliments with Latina.Kind regards,Chiara - CMO@hotelvillasaxeeiffel

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service! Nice room with a king size bed. Amazing breakfast buffet! 30 minute walk to Eiffel Tower. Nice and quiet neighborhood.
Stayed 3 nights in May 2023
Response from The Villa Saxe Eiffel Team on 7 Jun 2023
Dear Natasha,We would like to thank you very much for your stay and for sharing your experience with us.We hope to see you soon in Paris!Kind regards,The Villa Saxe Eiffel Team

6/10 Okay

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but the location is not spectacular. They have cops 24hrs a day at the end of the driveway and it's pretty far from anything "happening". Overall my stay was good and room was clean and comfortable. But I would not recommend the location to anyone as I spent a ton of money on Uber trying to get to more.
Stayed 2 nights in May 2023
Response from The Villa Saxe Eiffel Team on 31 May 2023
Dear Kimberly,Thank you for your feedback.Concerning the location, many visitors enjoy experiencing a hotel located in a quiet and safe area but that reminds close to some of the main attractions of the city, like the Eiffel Tower and Les Invalides that are located about 15 minutes walking from the hotel, this could be a good compromise for the persons that are looking for quietness and privacy, far from the Parisian tumult, but that at the same time allows them to reach quickly the main city attractions by public transport. Line 10 and 6 are only 5min walking distance from the hotel. Please do not hesitate to visit our website or ask at Reception, the attractions around the hotel are available on the "nearby" page.We hope to see you soon in the future to discover our new services.Sincerely,

8/10 Good

Mark

Travelled with family
Liked: Staff & service
Stayed 3 night 2 rooms. The staff were all very pleasant. The hotel is really more of a boutique sized hotel with the amenities small sized. The location was good but in a quite area. But the segur blvd subway station is about 8 min walk and you need to transfer to other lines to get to the attractions. We took Uber as well and it was usually about $25 to go from the hotel to any of the main attractions so it was convenient. the management needs to think of upgrading worn finishes such as furniture and carpeting. The bed was ok, neither soft or stiff. The bathroom was an issue. Very small and of course with the typical small European glass screen at the shower the floor gets very wet. They did not really clean while there. We could tell. The bathroom was not wiped with any cleaner or the carpet not vacuumed. I would expect at a four-star hotel that bathrooms and room should be cleaned and sanitized each day.
Stayed 3 nights in May 2023
Response from The Front Desk on 20 May 2023
Dear Mark,We are glad that you enjoyed your stay among us. We duly noted your comments, the suggestions of our guests are very important as they allow us to always improve our services. Cleaning service is available on request or by placing a panel on the door. We really looking forward to welcome you again soon in order to show you the solution we found thanks to your remarks. Sincerely, The Villa Saxe Eiffel Team

10/10 Excellent

Mario Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Front Desk on 20 May 2023
Dear Mario Alfonso,On behalf of the whole team, we thank you very much for having taken the time to share this positive feedback.We hope to have the chance to welcome you again at Villa Saxe Eiffel Hotel!Best regards,The Villa Saxe Eiffel Team@hotelvillasaxeeiffel

10/10 Excellent

andres del villar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from The Front Desk on 20 May 2023
Dear Andres Del Villar,On behalf of the whole team, we thank you very much for having taken the time to share this positive feedback.We hope to have the chance to welcome you again at Villa Saxe Eiffel Hotel!Best regards,The Villa Saxe Eiffel Team@hotelvillasaxeeiffel

10/10 Excellent

Eugenio

Travelled with family and small children
El recibimiento fue excelente.Muy cordiales los trabajadores del lobby.Te guardan el equipaje en caso que llegues antes del check in.Lugar muy Trankilo.
Stayed 1 night in May 2023
Response from The Front Desk on 20 May 2023
Dear Eugenio,On behalf of the whole team, we thank you very much for having taken the time to share this positive feedback.We hope to have the chance to welcome you again at Villa Saxe Eiffel Hotel!Best regards,The Villa Saxe Eiffel Team@hotelvillasaxeeiffel

10/10 Excellent

Kathryn

Liked: Staff & service, amenities, property conditions & facilities
Great location and place to stay -- would highly recommend!
Response from Ilona-Front Desk on 16 May 2023
Dear Kathryn, We are very pleased to hear that you appreciated our location! We look forward to having the opportunity to welcome you to our property again! Best regards, The Villa Saxe Eiffel Team

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great, a lot of options, 24 hr cappuccinos. Nice sauna and massage chair. Clean and very friendly place. Walking distance to the Eiffel Tower. Really great location.
Stayed 5 nights in May 2023
Response from Ilona-Front Desk on 16 May 2023
Dear Glenn , Thank you for taking the time to share this review. It fills us with so much joy to read that you loved our property and our staff and we are more than happy that you fully enjoyed your experience at the Villa Saxe Eiffel Hotel. Thank you also for your kind words towards our team and please be assured that we have shared your comments. We hope to have the pleasure to welcome you back very soon in the City of lights. Best regards, The Villa Saxe Eiffel Team

10/10 Excellent

Zitian, SEATTLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2023
Response from The Front Desk on 20 May 2023
Dear Zitian,On behalf of the whole team, we thank you very much for having taken the time to share this positive feedback.We hope to have the chance to welcome you again at Villa Saxe Eiffel Hotel!Best regards,The Villa Saxe Eiffel Team@hotelvillasaxeeiffel

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Great
Stayed 3 nights in May 2023
Response from The Front Desk on 14 May 2023
Dear guest,Thank you for taking the time to share this review. It fills us with so much joy to read that you loved our property and we are more than happy that you fully enjoyed your experience at the Villa Saxe Eiffel Hotel. We hope to have the pleasure to welcome you back very soon.Best regards, The Villa Saxe Eiffel Team

10/10 Excellent

Nicole

Stayed 3 nights in May 2023
Response from Chiara - CMO on 7 Jun 2023
Dear Nicole,Thank you very much for your positive review after your stay at the Villa Saxe Eiffel Hotel.We sincerely hope to have the pleasure of welcoming you again in the future.With best wishes,Chiara - CMO@hotelvillasaxeeiffel

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in 4 hotels on this trip overall your was the best and one was a castle. The staff was great the expresso machine in the lounge puts you over the top, The windows and the tv very cool and your tv had more english options than anywhere, I was in paris venice asterdam and back to paris. Thank You for an incredible trip
Stayed 2 nights in May 2023
Response from Ilona-Front Desk on 10 May 2023
Dear Susan, Thank you for taking the time to share this review. It fills us with so much joy to read that you loved our property and we are more than happy that you fully enjoyed your experience at the Villa Saxe Eiffel Hotel. Thank you also for your kind words towards our team and please be assured that we have shared your comments. We hope to have the pleasure to welcome you back very soon in the City of lights. Best regards, The Villa Saxe Eiffel Team@hotelvillasaxeeiffel

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Will Mos Def Come Back To This Hotel Great Location Very Friendly Staff 💯
Stayed 1 night in May 2023
Response from Ilona-Front Desk on 10 May 2023
Dear Dan , Thank you for taking the time to share this review. It fills us with so much joy to read that you loved our property and we are more than happy that you fully enjoyed your experience at the Villa Saxe Eiffel Hotel. Thank you also for your kind words towards our team and please be assured that we have shared your comments. We hope to have the pleasure to welcome you back very soon in the City of lights. Best regards, The Villa Saxe Eiffel Team@hotelvillasaxeeiffel

10/10 Excellent

Parham, SAN DIEGO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at this hotel and we have nothing but great things to say about our experience. From the moment we checked in, the staff was incredibly friendly and accommodating. They made sure that we had everything we needed for our stay and even went above and beyond and we got complimentary upgrade to bigger and better room special thanks to manager of hotel. The room itself was spacious, clean, and comfortable, with a stunning view. The bed was soft and cozy, and I appreciated the extra touches like a complimentary water bottle and coffee maker. One of the highlights of my stay was the hotel's amenities. The fitness center was top-notch and had everything I needed for a great workout. I also loved spending time at the hotel's lobby, which was sparkling clean and had all what you need like coffee machine, beverages and iMac. Finally, the location of the hotel was ideal. It was close to many great restaurants, attractions and public transportation,I loved being able to easily explore the local area. Overall, I would highly recommend Hotel Villa Saxe Eiffel to anyone looking for a luxurious and comfortable stay. The staff, amenities, and location all exceeded my expectations and made for a truly unforgettable experience, we will definitely back again.
Response from Ilona-Front Desk on 10 May 2023
Dear Parham, Thank you for taking the time to share this review. It fills us with so much joy to read that you loved our property and we are more than happy that you fullyenjoyed your experience at the Villa Saxe Eiffel Hotel. Thank you also for your kind words towards our team and please be assured that we have shared your comments. We hope to have the pleasure to welcome you back very soon in the City of lights. Best regards, The Villa Saxe Eiffel Team@hotelvillasaxeeiffel

10/10 Excellent

David

Stayed 8 nights in Apr 2023
Response from The Front Desk on 20 May 2023
Dear David,On behalf of the whole team, we thank you very much for having taken the time to share this positive feedback.We hope to have the chance to welcome you again at Villa Saxe Eiffel Hotel!Best regards,The Villa Saxe Eiffel Team@hotelvillasaxeeiffel

8/10 Good

Davinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very polite and helpful. Actual room wasnt great for this class of hotel. Shower glass was so small that it was impossible not to get water all over the bathroom floor.
Stayed 3 nights in Apr 2023
Response from Ilona-Front Desk on 10 May 2023
Dear Davinder, Thank you for taking the time to share this review. It fills us with so much joy to read that you loved our property and we are more than happy that you fully enjoyed your experience at the Villa Saxe Eiffel Hotel. Thank you also for your kind words towards our team and please be assured that we have shared your comments. We hope to have the pleasure to welcome you back very soon in the City of lights. Best regards, The Villa Saxe Eiffel Team@hotelvillasaxeeiffel

10/10 Excellent

Jose Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel, very clean, the breakfast buffet is delicious and complete.
Response from Chiara Chief Marketing Officer on 27 Apr 2023
Dear Jose Miguel,Thank you very much for your nice feedback.Looking forward to seing you in a near futur at The Villa Saxe Eiffel Team.Sincerly,

10/10 Excellent

Andris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, Great location, Great breakfast, Great staff. Really enjoyed :)
Stayed 2 nights in Apr 2023
Response from Chiara Chief Marketing Officer on 27 Apr 2023
Dear Andris,Thank you very much for your nice feedback.Looking forward to seing you in a near futur at The Villa Saxe Eiffel Team.Sincerly,

10/10 Excellent

OSCAR ORLANDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been at many hotels in my life, their staff make the difference, such a nice people at this hotel.
Stayed 4 nights in Mar 2023
Response from Enzo - Front Desk on 8 Apr 2023
Dear Oscar Orlando,Many thanks for your compliments.We look forward to welcoming you to La Villa Saxe for your next stay in Paris.

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
A Disappointment in the 7th
The Villa Saxe Eiffel was a long-time favorite of mine & Unesco, which is nearby. It had excellent, professional service, comfortable rooms, pretty good breakfast, and a library that was open 24 hours. We could stop by for coffee or wine, even fresh fruit. Last week I faced a chaotic check-in (despite 3 people at reception), room problems that went unfixed until late, and a dreary room that was apparently due to renovation. The proprietor of a nearby hotel said that the Saxe had recently been sold and was now staffed by untrained youngsters. For example, when I asked the front desk if I could see the room where I had last stayed--and loved--he said the Saxe doesn't keep track of stays and added that it never had. Which just isn't true. They once greeted returning customers: "Bienvenue. Tellement bon de vous revoir."
Stayed 3 nights in Mar 2023
Response from Chiara - CMO on 31 Mar 2023
Dear Julia, We are very sorry that during your stay we missed some communication. We remember and thank our loyal customers every day and actually we had no trace of your last stay because we changed our PMS in 2019.We had a telephone network problem in our street that was solved balatedly by an outside company. We are very sorry to hear that you are disappointed with the services of our hotel and we would like to apologize for the inconvenience caused.Our professional service has been at your service throughout your stay:helping you connect your computer to Wi-Fi;explaining how to use the TV in your room;checking your phone once the network problem was solved;offering you drinks in our Lounge.Be sure that all the staff will work even harder to improve our global service for you and the rest of our guests. As in all hotels, we train ambitious young people to pursue a hotel career. The hotel was completely renovated in 2014 and we are lucky to have a staff and managers who have been working here since 2016.We hope have the chance to accommodate you in the future so as we can prove you that the hospitality is a key factor for our establishment and we will do our best to fully satisfy you.Best regards,

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. The room was very comfortable with a nice balcony. breakfast was excellent. Staff as excellent. Easy to walk to a range of restaurants. Would definitely go back!
Response from Mikael B. on 16 Mar 2023
Good afternoon,We are really glad that you did enjoy your stay at the Hotel!We hope to see you soon again among us!Best regards,Mikael B. (Receptionist Junior)

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall stay
Great stay in a great location. Excellent view of the Eiffel Tower just 100m from the hotel entrance. Only cons were the bedding was on the extreme firm along with the pillows and the air in the rooms were bit dry. But other than that great stay. Early checkin was granted and the staff was great.
Stayed 3 nights in Mar 2023
Response from The Villa Saxe Eiffel Team on 7 Mar 2023
Dear Jermaine,We are thrilled to read that you had a very good stay with Us!We will definitely share your feedback with our teams because it is indeed their best reward as they strive to deliver a bespoke experience.We change all our beds for the comfort of our guests, we're sorry if the mattresses have not yet softened.Thank you again for choosing us and it will be our great pleasure to welcome you back in the serene atmosphere of the establishment!Sincerely yours,@hotelvillasaxeeiffel