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"Overall stay was fab, staff were amazing and the place is very welcoming. We had a spa day and overnight stay which was amazing the only thing I will say is the spa amenities could do with a revamp like the steam room and sauna area"

"If you want to be in Bristol City Center, this is a great option. Clean, nice staff, abundant (but standard) breakfast, and comfortable. I would recommend. "

"Our room was lovely and clean. The staff were all exceptionally helpful and pleasant. "

"Excellent location, great rooms, spa and breakfast v good "

"Great big room. Fabulous for a single traveller"

"Room a little tired but fine for one night. Staff all friendly and welcoming."

"Amazing staff and always a pleasure to stay here ! "

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"Undergoing a rebrand, but location great, city centre parking, room with a view was great. Breakfast standard hotel buffet, ok nothing special"