Pentregat Hotels

"It is very rare that I leave reviews for hotels, but after my experience at the Black Lion Hotel in Lampeter I felt I had to. I stayed for four nights from 16th February and returned the following week for another four nights. During both visits, I had no issues at all. On one occasion I came down for breakfast at 7:30am instead of 8:00am. The manager/chef made it clear breakfast would not be served until 8:00am which I fully accepted and simply waited without complaint. I then returned again on 22nd April for one night on arrival I was confronted by the same individual who immediately spoke to me in an aggressive and confrontational manner bringing up the previous breakfast situation and accusing me of being rude which is completely untrue. When I calmly tried to explain he became more hostile, telling me “you’re not my mate” and threatening to report me to Hotels.com and have me blacklisted. This was said in an intimidating and completely unprofessional way. This happened in front of others, including my colleague, which made it even more embarrassing and uncomfortable. Being spoken to like that without justification was completely unacceptable. It left me feeling uneasy for the rest of my stay which is not something I have ever experienced in over 25 years of staying in hotels. The behaviour I encountered was far below any reasonable standard of customer service, and I would expect much better from any hotel."

"Good food, including breakfast."

"Nice spacious room, clean and comfortable. Good restaurant on property also. Staff were nice and helpful"

"Lovely hotel and facilities. Rooms are really clean. Beds are very comfortable. Lovely linen. Food at the harbourmaster is excellent as are the staff. Definitely plan to return soon."

"Arrived late, all staff couldn’t have been more helpful. Clean rooms and comfortable bed. Perfect for a short stay "

"I had a 2 night stay at the Gwbert Hotel. The place was spotless and had everything I needed. Breakfast was comprehensive with a good choice of buffet and cooked food. Staff were all friendly and helpful. I would definitely stay here again and 💯% recommend the Gwbert. Thank you Folks for a good stay."

"There was limited evening meal choice when we stayed but it was still delicious, as was breakfast. The bedroom was a little too warm for our liking so we kept the window open, (frames need the mould removing though). All staff members were very friendly and helpful. Stairs to bedrooms/dining room/bar are a little steep so may not suit those with mobility issues. "

"Fabulous location. Spacious, fully equipped room with very comfortable bed. Super view from the room and evening dining table. Friendly staff."

"Breakfast for us was a bit early, only till 8.30. Parking was good plenty of room. No evening meal at the moment but the pub next door was great. Also other in the close area. The hotel ideally situated for exploring. The receptionist was extremely pleasant also worked the bar. She made our stay very pleasant"