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Reviews of The Queens Hotel

3 out of 5
The Queens Hotel
The Promenade, Penzance, England

Reviews

8.2

Very good

Rating 10 - Excellent. 181 out of 510 reviews" "
Rating 8 - Good. 202 out of 510 reviews" "
Rating 6 - Okay. 88 out of 510 reviews" "
Rating 4 - Poor. 32 out of 510 reviews" "
Rating 2 - Terrible. 7 out of 510 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Anton

Business traveller
Liked: Cleanliness
A little run down from the outside and internally in places but actually ok for an overnight stay.
Stayed 1 night in Dec 2023

6/10 Okay

sandra

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Aussie trippers
Grand old building Staff members particularly the breakfast staff were very friendly Down side the mattress on my bed was as old as the building, I had springs sticking into me from all angles
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Generally OK, rooms smaller than advertiised, old and tired furnishings and decoration. Staff OK, except for a lady at the bar who for some feast took a dislike to me, was very awkward regarding a meal order, and in the end my wife and I left and had drinks and a meal in a nearby pub. I note another person’s review highlighted rudeness in staff. I’m
Stayed 1 night in Sep 2023

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, staff & service
Shabby but charming
Room was quite basic and shabby, but seemed to be clean. No facility for a 'Do not disturb' sign if you wanted to stay in the room. However, the room was not cleaned in between the two nights I was there which I though was a little strange. Good supply of tea/ coffee etc and plenty of complimentary bathroom stuff. Bed was very creaky and I kept waking myself up whenever I turned over! Mattress was a little too hard for me - but that's a personal preference. Good blackout curtains. Staff very pleasant and helpful whenever approached. Was a little surprised that rooms were not easily accessible when you had heavy suitcases. There was a lift, but then still lots of stairs to climb to get to the room - would put me off staying again unless I could be assured of an accessible room. I'm not disabled as such, but find it a real struggle to try and lug a heavy case up stairs like that.
Stayed 2 nights in Sep 2023

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

Eileen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room not clean and needs to be updated
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
The room was very small very hot and the bed so small we took turns to sleep in it. The first morning breakfast was fine. Day two we waited 45 minutes for breakfast to arrive. Day three my breakfast was cold and I couldn’t, eat it. Cold scrambled egg turns me off any offer of anything else.
Stayed 3 nights in Sep 2023

10/10 Excellent

A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Lovely location next to seafront. Convenient parking and within walking distance of town centre. Friendly and helpful staff.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable with tea/coffee facilities Definitely visit queens hotel again
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being a 3 star hotel it was clean, a little dated, pa basic breakfast and a good evening meal, my room wasn’t too expensive despite being a single person. Staff were nothing but helpful and polite
Stayed 3 nights in Sep 2023

8/10 Good

Claire

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Margaret

Stayed 4 nights in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Helen, Epsom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in lovely room and wonderful breakfast
Stayed 1 night in Aug 2023

6/10 Okay

Alexei, The Woodlands

Travelled with partner
Disliked: Property conditions & facilities
Unable to use cpap machine because no outlets near the bed. Hole in the wall - unrepaired. Hotel needs TLC.
Stayed 1 night in Aug 2023

10/10 Excellent

Alan

Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
Fantastic breakfast view.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

William H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Queens Hotel, Penzance England
The Queens Hotel is right on the waterfront in Penzance, England. It is about a mile to the train station and about half mile to the ferry to the Isles of Scilly. Breakfasts came with the room and were good. The building is old and floors creak, but that was not an issue. The main market street is 10 minutes away. There's a good fish 'n chips carryout two doors down.
Stayed 3 nights in Jul 2023

8/10 Good

hywel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Rifdi

Stayed 1 night in Aug 2023

10/10 Excellent

Catherine, Geary

Stayed 1 night in Aug 2023

2/10 Terrible

Janet

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
I parked my car opposite a locked bollard in front of a skip. Next morning Reception phoned to say I was blocking someone in. I could see my car from my window. It was not blocking anyone. A white Range Rover was blocking 2 vehicles in. Apparently this belonged to "the boss" who usually parked where I had parked and had been forced to park blocking another member of staff. I found this experience unpleasant. The room was too hot and inconvenient with case and dog.
Stayed 1 night in Aug 2023

4/10 Poor

Lindsey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dissatisfied only great thing about it was the location
Stayed 6 nights in Jul 2023

10/10 Excellent

Anne Carothers

Liked: Cleanliness, staff & service, property conditions & facilities
I very much enjoyed my stay at The Queens. The views were lovely, from the dining room and my own room, and the staff were very helpful. Charming all the way around:)
Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

Pawel

Stayed 1 night in Jul 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room much too hot even with window open and fan on, made sleeping very difficult. Otherwise fine.
Stayed 1 night in Jul 2023

4/10 Poor

Annemarie

Stayed 1 night in Jul 2023

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Liam

Stayed 1 night in Jul 2023

8/10 Good

John

Stayed 1 night in Jul 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer Holiday
Our room was lovely and spacious with great sea view. Reception were very helpful and always on hand to top up tea bags etc. Our room was only scheduled to be serviced every 3 days and this was fine however fresh towels were available at reception. Great location for ferry to Scilly Isles and visiting St Michaels Mount.
Stayed 7 nights in Jul 2023

2/10 Terrible

Bob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of rooms, confusing with luggage carrying
Stayed 1 night in Jul 2023

10/10 Excellent

YUKARI

Stayed 4 nights in Jul 2023

6/10 Okay

Chris

Stayed 1 night in Jul 2023

8/10 Good

Melanie

Stayed 1 night in Jul 2023

8/10 Good

PETER

Stayed 2 nights in Jul 2023

6/10 Okay

Wendy

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The Queens Hotel was very tired and the rooms that we stay in decoration was very poor and there was evidence of movement in the hallways where there was evidence of cracking . Very poorly kept which is a shame as accommodation was in a very good location and was looking over the sea front.
Stayed 3 nights in Jul 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent experience at Queens hotel. Thank you! Totally recommend it!
Stayed 1 night in Jul 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

David

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Tired
Very tired property on the prom in Penzance where there are few alternatives.
Stayed 1 night in Jun 2023

8/10 Good

Stephen

Liked: Cleanliness, room comfort
Poor service
One evening the service in the restaurant was terrible waiting over an hour between starter and main course in the end gavce up and cancelled the meal. The excuse given was we only have one chef on this evening which is not good enough
Stayed 2 nights in Jun 2023

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Shocking hotel absolutely filthy
Stayed 1 night in Jun 2023

6/10 Okay

Marilyn

Disliked: Property conditions & facilities
Convenient location and friendly staff.
I stayed 4 nights as a single traveller on family business. All the staff I met were helpful and friendly. The room was clean and comfortable although the toilet needed coaxing to flush. I reported this and there was a slight improvement after a visit from maintenance. However I was most concerned that the fire escape overlapped the sash window and would prove an easy point of entry if the window was unsecured. It also affects privacy in the room. I noticed people using the fire escape as a short-cut to the car park. It is also easily accessible from the street. I had been told that my room would only be serviced on Day 3, but I could request extra towels, etc. The room was not serviced at all. Finally, having booked dinner one evening, I wasn't warned that a large group were booked in at the same time, even when I checked my booking at reception on my return in the afternoon. Consequently I waited 45 minutes to be served. The hotel has a great location and enormous potential, plus very pleasant staff. It does need an update and a review of procedures though.
Stayed 4 nights in Jun 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service
A nice hotel with great staff and a lovely location A little bit dated, but not in a bad way - very much a fantastic seaside hotel, almost like how hotels used to be; a nice break from the uniform brand styles
Stayed 1 night in Jun 2023

8/10 Good

Sandra

Stayed 3 nights in Jun 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned charm and service, unbeatable seafront position! Don’t change a thing Queens.
Stayed 3 nights in Jun 2023

8/10 Good

Lorraine

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice location. Hotel was well kept for its age. Front desk staff were awesome. Very helpful and cheerful.
Stayed 2 nights in Jun 2023

2/10 Terrible

Darry, Surrey

Stayed 2 nights in Jun 2023