Phillips Hotels

"This house was as described, clean and conveniently located within a few minutes of multiple activities in the Rangeley area. I will not hesitate to rent this house again in the future."

"No frills but great location. Self check in is convenient."

"Steve at the front desk was great and very friendly. Will definitely stay here again !!!!!"

"Very nice place. We always enjoy our stay here."

"This was such a great stay for a friend and I who were visiting sugarloaf over the weekend. Highly recommend, the absolute sweetest hosts. Thank you for having us, will stay again!"

"Excellent slope-side accommodations with great views and an excellent restaurant. Enjoyed my stay! Highly recommend."

"Great"

"This was an unacceptable check-in experience, especially for what they charge per night. O After a six-hour drive, we arrived around 7–8 PM to find the front desk closed, the property dark, and no staff available. There were no clear after-hours check-in instructions provided in advance—our Expedia confirmation only listed a 4 PM check-in time, with nothing about what to do if arriving later. We called both the main number and the after-hours line multiple times and received no response. It was cold, raining, and the property is in a remote mountain area with very limited nearby options. Exhausted and unsure what to do, we did not feel comfortable waiting in a dark, empty parking lot with no way to access the room, so we had to find alternative lodging for the night. The next day, we were told the key had been left in an envelope and that there was a note on the door. That may be their process, but it was not clearly communicated, not visible in the moment, and not a reasonable expectation after a long day of travel in poor conditions. For a property at this price point, check-in should be straightforward, well-lit, and clearly communicated in advance—not dependent on finding a note on a dark door. To make matters worse, the property has denied a refund, claiming the issue did not occur, and redirected responsibility to Expedia, while Expedia says the property must approve the refund. We are now stuck in the middle despite being unable to access the room we paid for."

"This property is just as described and more! Every detail has been thought of and planned for so that you can make the most of your stay. There were a few glitches with the Vrbo app itself but the property owner more than made up for it. The property is beautiful, very clean and at the same time feels comfortable and family friendly. There are amenities for both pets and people! We enjoyed the pool, hot tub, sauna, pool table, air hockey, movie room and so much more!! We are already discussing when we will be booking this location again. Thank you so much for sharing this amazing property with us!"