Lucca Hotel Guide - Porta Santa Maria hotels in Lucca, Italy.

"The hotel is lovely in every respect. The location is perfect, close to the centre of beautiful Lucca, but in a quiet corner. The rooms are lovely. The bathroom was huge and had twin showers. The finishes were tasteful. The staff was welcoming and always helpful. The breakfast was great. We enjoyed our stay immensely and will return."

"...You will never want to leave...This hotel and staff are what you would dream to have and not expect from any visit you have at a hotel. From first arrival we were treated like family and made to feel like we were at a new home we had yet to discover. Fabio was simply incredible as was the rest of the staff. From making sure we had everything we needed to guiding us through our journey in their magical town. The hotel itself was impeccable and one of the most friendly and professionally run operations I have experienced...and i travel a lot. It was my first trip alone with my Daughter after the passing of my mother and we could not have been more blessed to be welcomed the way we were into this wonderful space. We truly escaped here. We loved it so much and will return one day. Unfortunately Expedia took a review from another place with a complete opposite experience and posted it here. I cannot tell you the horror i felt when i learned of this mistake. Even when I talked to them they were very understanding. I am grateful of their patience and their constant example of professionalism"

"We are from Scotland and stayed here a week from 8th November. Excellent hotel. Lovely facilities and fantastic quality. Lovely room ( although we would have preferred to be in the main building than the tower), extremely comfortable bed and all facilities first class. The hotel is excellently positioned for exploring Lucca and reaching the train station to wider explore Tuscany.Staff were all exceptional - breakfast ladies deserve a special mention, they were all lovely and very efficient -as do all the reception staff who likewise were very helpful and always willing and available to assist. We were very impressed. A special mention to Greta on reception. Not only was she first class in dealing with any requirements we had- such as booking a private transfer to the airport- but she was always smiling and cheery and nothing was ever a problem. Compliments to everyone. We hope to be back and will highly recommend this hotel to anyone visiting Lucca. Well done and thank you Brian and Joyce "

"Excellent stay. Beautiful property and great staff. "

"My second visit to this hotel. The staff is amazing, the property historic and clean. Great room, love the stay!"

"Great hotel, great staff, close to everything "

"It was the most beautiful room perfectly located within the walls of Lucca. Customer service was 5/5 stars. Highly recommend! ⭐️⭐️⭐️⭐️⭐️"

"La Gemma was great for our quick stay in Lucca. Was easy to find, staff was kind, things were clean. The area is lovely for exploring in and around Lucca."

"These little apartments are very convenient. The parking is included, 15 minute walk to any part of old Lucca. The rooms are modern and clean. Large fridge, lots of space. If you arriving by car, there isn't a better place in Lucca to stay."