Portola Valley Hotels

"We returned for another staycation while hosting my parents for my mother’s birthday, and once again had an excellent experience. The front desk team truly stands out. They are consistently professional, caring, and responsive. During this stay, my mother (who has Alzheimer’s) misplaced a treasured cosmetic bag, and the front desk worked with housekeeping to safely return it to us. We were incredibly grateful. On a previous visit, they also kindly accommodated a late checkout when she wasn’t feeling well, which meant a lot to our family. The ADA room we booked this time was perfect for my senior parents—spacious, safe, and felt more updated than the standard queen room we stayed in before. The shower was especially nice. Having a microwave, refrigerator, and safe in the room made everything very convenient. Despite the cold weather, the pool was warm and well-maintained. Breakfast was another highlight with great variety and efficient, friendly staff. We also loved the cocktail hour and relaxing koi pond atmosphere. Overall, this is our top choice for family staycations. The service, especially from the front desk, consistently makes us feel cared for and at home. We look forward to returning again."

"Great staff! and good room & location - staff is the best i’ve ever had at a hotel definitely going to come back"

"Best stop to rest for SFO , shuttle runs every 15 minutes before midnight"

"Clean, convenient and great location "

"The bar-restaurant was really good: enjoyed the shrimp crab egg rolls, ribeye steak, the Cobb salad all were very tasty. Staff was professional and friendly. "

"The room was perfect ! The staff was very helpful ! & It was easy to get a shuttle to & from the airport "

"Room was clean"

"Courteous staff."

"Good value for money . Good staff . "