Pozuelo de Alarcon Holidays

The room was very clean and well kept. The staff was friendly, helpful. The buffet had plenty of food. I would like to stay next time I visit.

Excellent location with the metro on door step. Restaurants aplenty around the hotel and royal palace and other tourist attractions nearby in walking distance. Hotel and room was clean and staff excellent and welcoming.

The front desk staff was amazing and helpful in every way. Our junior suite felt like a true suite. With two baths, we loved that. I do have some constructive feedback. The mis matched light bulb colors were hard for the eyes. No facial tissue is a real miss for such a nice hotel. Finally, as English speakers, having zero tv channels for us is another real disappointment. We tried both tvs with no luck. Front desk was sure that they were available, but they need to review and resolve. CNN or BBC international would be great additions. Location is fantastic. The staff and location plus room size gets you 5 stars as we were able to find other entertainment options. Thanks again to all of the staff.

The propertie is good.

Was a very nice clean room and the staff were very helpful. Very close to restaurants and the metro, great hotel.