Exterior

Reviews of Carlton Hotel

3 out of 5
Carlton Hotel
187 Ayr Road, Prestwick, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 252 out of 384 reviews" "
Rating 8 - Good. 102 out of 384 reviews" "
Rating 6 - Okay. 18 out of 384 reviews" "
Rating 4 - Poor. 11 out of 384 reviews" "
Rating 2 - Terrible. 1 out of 384 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tineke, Quesnel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and friendly!
Stayed 1 night in Apr 2024
Response from Reception Manager on 28 Apr 2024
Thank you so much for your kind feedback, we sincerely hope to welcome you back soon!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
1st stay at the Carlton and very enjoyable. Check in quick and smooth. Rooms and all areas of hotel modern and spotless clean. Great staff who couldn't do enough. Plenty of choice at breakfast. Will definitely re-visit and can highly recommend to anyone.
Stayed 1 night in Mar 2024
Response from Reception Manager on 12 Mar 2024
Thank you so much for taking the time to leave such kind feedback. I'm so glad to hear you enjoyed your first stay with and we sincerely hope to welcome you back soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a lovely overnight stay breakfast brilliant
Stayed 1 night in Feb 2024
Response from Reception Manager on 24 Feb 2024
Hi Susan, I'm so happy to hear you enjoyed your stay and specifically our wonderful breakfast, we sincerely hope to welcome you back again soon.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great base for playing some of the great courses in the area at a value for money price
Stayed 1 night in Feb 2024
Response from Reception Manager on 24 Feb 2024
Hi Kevin, I'm so glad to hear you enjoyed your visit and thank you for taking the time to leave such kind feedback. We hope to see you again soon!

10/10 Excellent

Slawomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Reception Manager on 24 Feb 2024
Thank you so much for your kind feedback, I'm very pleased to hear you enjoyed your stay and we sincerely hope to welcome you back in the future.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception Manager on 6 Feb 2024
Thank you for taking the time to review. I'm very pleased to hear you enjoyed your stay, any feedback you may have on how to make your next visit even better, would be most welcome. We hope to welcome you back soon.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Lovely place love it
Stayed 1 night in Jan 2024
Response from Reception Manager on 6 Feb 2024
I'm so pleased to hear you enjoyed your stay with us, we sincerely hope to welcome you back soon to do it all over again!

10/10 Excellent

p

Stayed 1 night in Jan 2024
Response from Reception Manager on 6 Feb 2024
Thank you for taking the time to provide your feedback. I'm so pleased to hear you enjoyed your visit and we hope to welcome you back again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Manager on 4 Feb 2024
Thank you so much for taking the time to review, I'm so glad to hear you enjoyed your stay. If you have any further feedback on how to make your next visit even better, please don't hesitate to get in touch.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Love it here. Such a lovely place for stay and eat.
Stayed 1 night in Jan 2024
Response from Reception Manager on 28 Jan 2024
Thank you for your kind feedback! We sincerely hope to welcome you back again soon!

10/10 Excellent

Anthony, London

Stayed 1 night in Jan 2024
Response from Reception Manager on 23 Mar 2024
Thank you so much for taking the time to review, Anthony. We greatly appreciate this and I'm so happy to hear you enjoyed your stay, we sincerely hope to welcome you back soon!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Manager on 28 Jan 2024
Thank you for taking the time to leave such kind feedback, we sincerely hope to welcome you back in the future!

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and clean hotel, staff excellent and good food
Stayed 1 night in Jan 2024
Response from Reception Manager on 28 Jan 2024
Thank you for taking the time to review, We're very glad to hear you enjoyed your stay and if you would have any further feedback on how to make your next visit even better this would be most welcome!

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception Service Excellence
Brody on reception was fantastic.
Stayed 1 night in Jan 2024
Response from Reception Manager on 28 Jan 2024
Thank you so much for your kind feedback, I will be sure to pass your comments along to Brody also, I'm sure this will be much appreciated! We hope to welcome you back again soon

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
Great hotel. The room, food and staff were all faultless.
Stayed 1 night in Dec 2023
Response from The Carlton Hotel on 31 Dec 2023
Dear Neil,Thank you for your great review! We are so happy to hear you had a great stay and I will pass your feedback onto the team. We hope to see you again in the future.Kind regards,

10/10 Excellent

Caroline

Stayed 1 night in Dec 2023
Response from Reception Supervisor on 18 Dec 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you back in the future. Have a lovely Christmas!

8/10 Good

Ian

Stayed 2 nights in Dec 2023
Response from Reception Supervisor on 18 Dec 2023
Thank you so much for taking the time to review! Any feedback you may have on how to make your next stay a 10 out of 10 would be most welcome.We hope to welcome you back soon. Have a lovely Christmas!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to our next visit
Beautiful room, comfy bed, spotlessly clean and the breakfast was delicious
Stayed 1 night in Dec 2023
Response from Reception Supervisor on 7 Dec 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you again soon!

10/10 Excellent

Gordon

Stayed 1 night in Nov 2023
Response from The Carlton Hotel on 27 Nov 2023
Dear Gordon, Thank you so much for your great review, we are so pleased we delivered a 10/10 service, I will pass your feedback onto the relevant teams. We hope to we see you back in the near future to do it all again!

10/10 Excellent

Katrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t be disappointed when booking this hotel.
Beautiful Hotel, very friendly staff, and food was amazing,
Stayed 1 night in Nov 2023
Response from Reception Supervisor on 8 Nov 2023
Thank you so much for your kind feedback Katrina, It's very much appreciated. I sincerely hope to welcome you again in the future!

8/10 Good

Jeanette

Stayed 1 night in Oct 2023
Response from Reception Supervisor on 5 Nov 2023
Thank you so much for your kind feedback, we would love to welcome you back soon and any further feedback you may have on how to make your stay that 10/10 would be most welcome.

10/10 Excellent

Irene

Stayed 1 night in Oct 2023
Response from Reception Supervisor on 5 Nov 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you again soon!

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Reception at The Carlton Hotel on 28 Oct 2023
Thank you for your great feedback, we are so glad you enjoyed your stay with us and we hope to see you again in the near future!

10/10 Excellent

Gareth

Stayed 2 nights in Oct 2023
Response from The Carlton Hotel on 16 Oct 2023
Thank you for your great score! We are so glad you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Zara

Stayed 3 nights in Sep 2023
Response from Reception Supervisor on 8 Oct 2023
Thank you so much for taking the time to review. We are very glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

William

Stayed 2 nights in Sep 2023
Response from Reception Supervisor on 30 Sept 2023
Thank you for taking the time to review. I;m so glad to hear you enjoyed your stay with us and we hope to welcome you again in the future.

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception Supervisor on 27 Sept 2023
Thank you for taking the time to review. I'm so glad to hear you enjoyed your stay with us and we sincerely hope to welcome you back in the future!

8/10 Good

Jack, Stirling

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Kind regards, Reception at The Carlton Hotel on 27 Sept 2023
Dear Jack,Thank you for you 4/5 star review, we are glad you enjoyed your stay and we hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kind regards, Reception at The Carlton Hotel on 27 Sept 2023
Dear Guest, Thank you so much for your great review! We are so pleased we delivered a 10/10 service and we do hope to see you back in the near future to do it all again!

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception Supervisor on 20 Sept 2023
Thank you so much for taking the time to review and thank you for your kind feedback, we hope to welcome you again soon.

10/10 Excellent

Paul

Stayed 4 nights in Jul 2023
Response from Reception Supervisor on 20 Sept 2023
Thank you so much for taking the time to review and thank you for your kind feedback, we hope to welcome you again soon.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights sleep
My double room was very comfortable and the hotel is lovely and quiet.
Stayed 1 night in Sep 2023
Response from Reception Supervisor on 18 Sept 2023
Thank you so much for your kind feedback, we hope to welcome you back soon!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time, staff very friendly and helpful breakfast was excellent x
Stayed 2 nights in Sep 2023
Response from Reception at Carlton Hotel on 13 Sept 2023
Dear Helen,Thank you for your amazing feedback! We are so glad we were able to deliver a 5 out of 5 service for you and we hope to see you back in the future to do it all again.

10/10 Excellent

Katrina

Stayed 1 night in Sep 2023
Response from Reception at Carlton Hotel on 13 Sept 2023
Dear Katrina,Thank you for your amazing feedback! We are so glad we were able to deliver a 10 out of 10 service for you and we hope to see you back in the future to do it all again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reception at Carlton Hotel on 11 Sept 2023
Dear Susan, Thank you so much for your great review, we are so pleased we delivered a 8/10 service, and we hope to see you back in the near future to do it all again! Kind regards

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception at The Carlton Hotel on 11 Sept 2023
Dear Susan, Thank you so much for your great review, we are so pleased we delivered a 8/10 service, and we hope to see you back in the near future to do it all again! Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Slowest service ever
Receptionist told me wrong way to my room!? Service at breakfast was soooo slow! Was trying to get my own drink as no sign of staff to ask! Beware Bedroom doors bang loudly! Should put the gluten free menu in room as there’s no gluten free options on room service menu. Food was nice, just cold.
Stayed 1 night in Aug 2023
Response from Reception Supervisor on 5 Sept 2023
Thank you for taking the time to review. We do take all feedback we receive into high consideration.We do have new staff on our reception desk and it sounds like they have gotten mixed up with the layout of the hotel, but I do appreciate that this was less than ideal for yourselves, please accept my sincere apologies for this.Regarding our Room Service menu, we do cater for all dietary requirements and have a large range of different dietary menus that are available on request.I can only apologise for the speed of service you received during your breakfast sitting, I will pass this on to our management team as this is not the standard of service we aim for.I sincerely hope this doesn't deter you from visiting again in the future and if you would like to contact us with any additional feedback, please don't hesitate to get in touch at, reception@carlton-prestwick.com

10/10 Excellent

Caroline

Travelled with group
The hotel is beautiful rooms really nice, we did have an issue with evening meal, we were booked in 7.30 and got starter fairly quickly however it was approx 9.15 before we received the main course a bit too late which then resulted the sweet arriving about half hour later but we weren't able to eat much of it as too late now, we did get a free drink and an apology from waiting staff but overall wasn't best experience
Stayed 1 night in Aug 2023
Response from Reception on 5 Sept 2023
Thank you for taking the time to review. I'm so glad to here you enjoyed your stay with us and I'm sorry that you had a long wait time in our restaurant, I believe our restaurant manager, Darren, has already reached out to you regarding this and I hope it doesn't deter you from visiting again in the future.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff,room nice and clean.
Stayed 1 night in Aug 2023
Response from Carlton Reception on 24 Aug 2023
Dear Alan,Thank you for your recent review, I'm so glad we were able to deliver a 10 out of 10 service for the duration of your stay with us. We hope to see you in the near future to do it all again!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3/10
Very hot, no AC, no lift to 2nd floor, no help with bags, poor breakfast selection.
Stayed 1 night in Aug 2023
Response from Reception on 5 Sept 2023
Good morning,Thank you taking time to leave us a review. We take all feedback we receive into high consideration. Unfortunately, most hotels in Scotland along with residential buildings will no have in built air conditioning, although we do provide fans in all of our rooms and are more than happy to provide an additional fan, where possible.If you required assistance with your luggage, our reception team would have been more than willing to help with this, or if you required a ground floor room, we can accommodate this on request.Regarding our breakfast selection, we do try and offer a varied selection to cater to everyone's needs including our continental and cooked options, we would love to hear further feedback on this. If you would like to contact us further, please don't hesitate. Our email address is reception@carlton-prestwick.com and I truly hope this doesn't deter you from visiting in the future.

8/10 Good

Allister

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from Carlton Reception on 16 Aug 2023
Dear Tim,Thank you so much for your great feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Carlton Reception on 16 Aug 2023
Dear Paul,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Carlton Reception on 16 Aug 2023
Dear Anne,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Reception on 10 Aug 2023
Dear Tim,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

6/10 Okay

Carole

Stayed 1 night in Jul 2023
Response from Carlton Reception on 24 Aug 2023
Dear Carole,Thank you for your recent review, I'm glad to hea that you enjoyed your stay with us and we do hope to see you again in the near future to do it all again!

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff - especially on reception where they tried 3 shops early morning to try and find requested newspaper.
Stayed 3 nights in Jul 2023
Response from Carlton Reception on 30 Jul 2023
Thanks so much for your recent review Fiona. We are so glad to hear you had such a great stay. Hopefully we will see you again in the not too distant future!

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 4 nights in Jul 2023
Response from Carlton Reception on 30 Jul 2023
Thank you for your recent 10 out of 10 review, we are so glad to hear you had such a great stay and we hope to see you again in the near future!

10/10 Excellent

moazzam

Stayed 1 night in Jul 2023
Response from Sarah on 22 Jul 2023
Thank you so much for your recent feedback. I'm so glad you had a great stay with us and we hope to see you again soon!

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and extremely helpful - my husband is gluten free and they had a great selection for him - would highly recommend
Stayed 1 night in Jul 2023
Response from Brody on 18 Jul 2023
Thank you so much for your kind feedback, we're so glad to hear you enjoyed your stay and hope to see you again soon.

8/10 Good

William

Stayed 1 night in Jul 2023
Response from Brody on 17 Jul 2023
Thank you for taking the time to review, we would love to hear any feedback you may have and hope to welcome you again soon.