Puerto Vallarta Hotel Guide - Family Friendly Hotels in Puerto Vallarta, Jalisco

"Everything was great! Staff was helpful and friendly. Rooms were clean."

"I've been to this hotel many times and previously loved it, due to the location, but especially because of the service. This time, the entire feeling was different. The service was very poor. Staff were actually rude at times. Just one example- We waited in the Sports Bar for over an hour after ordering our food with the waiter telling us, the food would be coming out soon. After an hour, he finally admitted that the chef had just arrived, because they didn't actually open until 1:30pm? "

"This was my 5th time to stay at this resort. The rooms are very comfortable and well maintained. The staff is extremely friendly and professional. The Spa is beautiful, and the staff is friendly and professional. The pool is beautiful and the pool staff is very attentive to your needs."

"Enjoyed my stay. Lovely hotel and amenities"

"Excellent location, great staff, beautifully maintained hotel. This place is charming and close to everything. Would stay again."

"Have stayed there several times and the value is the best in the area"

"The staff was amazing , maybe if they can fix the showers . They would stop randomly and I would be covered in soap . Besides that everything was great ."

"very clean, room is very comfortable and staff is very friendly and attentive. the shows lacked quality for this type of resort and its high prices. It is very confusing to navigate into what's included and what is not included in this "all inclusive" resort where every little upgrade for food item is extra (if you want your dinner with meat or seafood, be prepared to pay very high pricing. Not a great feeling after paying over 400 per night for the resort)."

"The resort was great. The lounge chairs in the sun terrace room were pretty worn down. And the sports bar is NOT included in the all inclusive option and you couldn’t bring drinks in from other spots."