Search Apart Hotels in Punta Sam

"Property was fine. Room was clean and spacious. Not enough pool chairs, reservations at all restaurants are a MUST before you arrive or you will not get a table. Tipping is very much expected after each transaction you have to sign a bill after each drink or food order made (even if you get the all-inclusive package) which is annoying. We observed many frustrated guests during our stay arguing with staff (front desk, restaurants). For the amount of money I paid in comparison to other resorts we’ve stared at in Mexico, it wasn’t the best experience and I would not stay here again."

"Bathroom wasn’t clean staff so tired so busy main pool water not clean food was very very low quality very bad food buffet so dirty"

"Superbe endroit avec paysage magnifique sur la mer. Tout le personnel du resort est très chaleureux. Alberto de l'équipe Entertainment a été particulièrement gentil avec nous et Lili au World Café nous a donné un service impeccable tous les jours. Il y a plusieurs piscines selon si vous voulez plus ou moins d'action autour de vous et une section jeux d'eau pour les enfants très bien pour les familles. Je recommande ce resort sans hésitation!"

"This was our first time at an Excellence and we would definitely come back. The property was beautiful, the pool, restaurants and bars did not disappoint. The best part though was the exceptional service and hospitality of the staff! We stayed in a two level terrace with private pool, though the space was very nice, the pool was not heated so we didn’t use. We did love the large lounger on the terrace and even took an afternoon nap out there. Many restaurants to choice from all were great except the sports bar food was meh but we enjoyed a few games of pool. They had nightly entertainment if you are in to that or had plenty of seating areas just to relax with a drink. If you are looking for an all inclusive relaxed atmosphere with lots of food options and the friendliest people around, I would recommend the Excellence Coral Playa Mujeres to everyone!"

"Been to Mexico 6 times. This resort is by far the best. Don't hesitate to book here. Staff are amazing. And everything is clean and perfection."

"Nous avons vraiment adoré cet endroit. Magnifique plage très calme, chambre sobre et spacieuse, excellent service. Aucune attente aux restaurants et excellente nourriture pour un tout inclus. Nous avons aimé notre petite piscine privée (casita)."

"Would definitely go back!"

"The food is delicious. The pools are great. The lack of activities and entertainment day and night made the time spent boring, all you have to do is go to the pool or the beach."

"The property looks nice but for a so-called 5 star resort lacks attention to details. The pools, restaurants and food are great which give a luxurious feel but the remaining amenities are average. We had a 4 night stay and kids activities like Zipline and Rock climbing were unavailable during the entire stay which raises questions about their family friendliness. Our 6 yo soon got bored after couple of days of pools and beach. We had mentioned our kids birthday celebration on our reservation and there was absolutely no acknowledgement when we entered the room which was disappointing. They never replenished in-room snacks during the entire stay. The rooms have a silly see through glass separating the bathroom which causes privacy issues for a family room. The wider good areas of the beach are reserved for elite guests and they sat empty. Rest of the guests were crowded in a narrow strip of the beach. A 5 star all-inclusive family resort needs to provide better service. I'll skip this one the next time. "