Punta Sam Hotel Guide - Romantic Hotels in Punta Sam, Quintana Roo

"Absolutely fabulous. Excellence in every category. Food, service, room and beach. Do not hesitate to stay here. The finest resort we ever experienced."

"Very Clean. Rooms are very spacious and clean. Staff is amazing. Kids club is very small and kids over 4 or 5 probably arent going to like it. Not much at all for kids to do. No swim up bar is kinda weird but staff are pretty attentive to being you drinks by the pool and nothing on site for evening entertainment. Nothing for shade in the main pool. We did all inclusive but if you didn’t, the prices are pretty outrageous. Have to either sign for your drinks and food or scan your bracelet every time was a small annoyance. At check in they take a 10000-14000 peso deposit, so make sure you have some room on your credit card. I’ve never had to leave such a large deposit. Room key is on your bracelet which is awesome and you don’t have to mess with towel cards which was great. Just use as many towels as you want and exchange them whenever. Wasn’t much of an issue to get chairs beside the pool. Has a super quiet low key spa type vibe. If that’s what you’re going for then this may be the place for you. Overall a good experience with good food. Had an enjoyable trip but probably won’t be back."

"Everything was so nice from check in to check out. Beautiful, clean resort. No complaints honestly!"

"Helpful staff and kind, but not anticipating your needs in a way that would exemplify excellent resort service. Some conflicting information when questions were asked related to dietary restrictions with dining - concierge gave different/unclear answers than the food & beverage director who ultimately had the correct information. The property does have halal chicken supplied throughout the resort which was a huge deciding factor for us choosing this resort/line. The kitchens will even cook food on separate surfaces to avoid contamination; however, the waiters and resort staff+concierge were not educated on this, and it must be coordinated through the F&B director at the beginning of your stay or prior to your stay (through hone or email - highly recommend getting commitments in writing). Cannot be marketed as halal resort due to mixed meats, but the chicken sourced is halal certified and certification can be provided upon request. this information is relevant as of our stay in April 2026 in case they change providers in future - always good to check prior to your stay. Resort layout 10/10 - isolated areas for whatever experience you're looking for (party vs. family or both!) - kids club was a great experience for our 3 year old. Many kids clubs in cancun resorts start at age four so having a 3.5 year old, the min. age being 3 here was a deciding factor for us. Activities daily that we enjoyed participating in. Overall plan to return in future!!"

"Everything is good on that place , food , people , pool , the way they treat you is good love it . I will be coming back for sure thanks"

"Bathroom wasn’t clean staff so tired so busy main pool water not clean food was very very low quality very bad food buffet so dirty"

"Been to Mexico 6 times. This resort is by far the best. Don't hesitate to book here. Staff are amazing. And everything is clean and perfection."