Punta Sam Hotel Guide - Hotels with Spa in Punta Sam, Quintana Roo

"Everything was wonderful! But the mosquitoes were unbearable. Ruined the experience a little. More should have been done to control it. Also my room was stuck at 69 degrees and I wasn’t allowed to make it cooler. The whole resort needed to be cooler indoors. But other than that everything was wonderful. The food was the best I have ever had. "

"Property was lovely, very friendly and attentive staff, everything is ran through the app"

"The property was very clean and the staff were very attentive. The food and the amenities at the resort were top notch. However, there were a lot of mosquitos in the resort; apparently it was due to the rain. Right behind the property (outside), there’s a residential area that can be a bit noisy. "

"Spa was amazing. Staff was so friendly. House keeping was great. Only complaint is restaurants were open on selective days, it would of been nice to have every restaurant open , every day or night for more selection, however food tasted great. For all inclusive, alcohol selection was great. Calm and romantic resort. Couples only. We will return"

" The hotel is very clean and pretty. Staff is nice. Family friendly was so so wished they had some water slides. Kids tried the wipeout but that didn’t last much. The wipeout is the inflatable on the water. Kayaking was fine with an adult of course. Paddle boards are from 16 yrs old. Snorkeling was ok. Seaweed and dark water ruined it. Went at end of September and the beach was meh. Had maybe two days at the end with clear water. Seaweed smelled and ruined the beach stay. Pool and property is beautiful. With it being a hybrid resort and us having all inclusive it was kind of enoying with workers Asking to kind of “pay” or close the check with the balance being zero. When ordering food the room number is being asked every time. Compared to other all inclusive where they don’t bother with that. Davino is very nice Italian restaurant. For some reason the evening buffet was closed with a dinner show not available. Just restaurants in the evening. 4 to choose from. One other negative thing was mosquitoes. They just eat you up. Zama which is an open restaurant had a spray available to use. Just as the sun sets the mosquitoes come out. They told us we can buy spray at their market. Overall it was a very nice stay. I highly recommend. "

"Very great stay we plan on coming back soon "

"I like everything "