Peterborough Hotel Guide - Queensgate Shopping Centre hotels in Peterborough, United Kingdom.

"Lovely, unique interiors in this 17th Century building. The bar area has character and the prices are reasonable. Rooms were spacious. Excellent and friendly staff too."

"Me and my husband stayed therefrom 19th to 20th. The staff who checked in was a lady. The way she treated us was not appropriate. I already booked by the application and she ask for my card details, which includes everything from complete card number, expiry date and CVV. She said she want to confirm that the same person is checked in. I told her thats why i gave the ID and she already photocopied it. Still she asked for my card details and said if I dont provide it she cant give us the booked room. I felt like why? She said everyone gave card details and she showed us others card details also in a white paper. I felt it’s completely illegal that its not safe to show others there card details . She said its their rule. We said to show the rule . She didnt say anything about that. At last i gave last four digits of my card details to get the room. She said, the security will also check something like that which i dont understand. The way she speaks feel completely disrespectful. She said no smoking in room. I said we both dont smoke. Then she said everyone says like that but end up in smoking in room. I dont feel its not an appropriate customer service they Provided. Except her everyone was so good.good service."

"All staff we met were friendly and helpful, including spa staff. Room clean and spacious, not modern but traditional as would expect in older part of building. Shower hot, bathroom huge! Mattress not the best though. Think room would be cold in Winter due to period windows, single glazed and not air tight. Breakfast also traditional, nice to have tea and coffee served at table, fresh bread , hot food good, cereals limited and basic."

"Good breakfast. "

"Cavin has been a wonderful host. I 'll fully recommend this property for comfortable stay . "

"1) Checkin details were not provided - I had to contact Hotels.com and wait ±1hr outside in the windy street to get these. Checkin was 4pm but I couldnt get in until 90 mins later. 2) Once inside the building; Entrance hall filthy with full black bags in corner, wall staining, filthy carpets, laundry cages strewn. No-one around at all, felt very unsafe. 3) Once inside the flat, it felt like someone had just left in a rush, but I couldnt be sure until I had gone through the apartment. Spooky. Windows left open with blinds flapping. Musty. Ironing board out. Remotes in strange places. 4) Bed looked like someone had just lain ontop of it. Side of bed as found, was disgusting - see photo. 5) Kitchen was grubby - fridge freezer had rubbish and dust on top (in normal eye view) and the freezer had frozen over so door was stuck open. Kitchen panel missing with screw sticking out at touch level. Not sure how this ever got through Hotels.com vetting processes, but I will be considering *very carefully* in future how I book."

"Homeless sleeping on the staircase Dirty bedding No wifi because it hadnt been paid The whole apartment was tatty"