Reno Hotel Guide - Reno-Sparks Convention Center hotels in Reno, United States of America.

"Parking lot needs to be resurfaced. "

"Nice "

"Nice rooms"

"Parking was easy, somewhat secure. Our TV didn’t work, which was frustrating. Some of the staff members were not very helpful. But, in the end, the manager made everything right. "

"The property listed a pool, but did not list that it was a seasonal pool. Unfortunately, we did not know that until we went to the pool and it was locked. The host was prompt with their replies."

"Check-in:The morning of check-in, while I was traveling cross-country (great timing), I started getting a series of requests from the property management company. They asked for a selfie, a picture of my ID, my credit card, a signed blank piece of paper, and finally… a selfie of me holding my ID. At that point, I wasn’t sure if I was checking into a vacation rental or applying for a top-secret government position.I’ve stayed in VRBOs for years and have never experienced anything quite like this. The process felt excessive and poorly timed.Upon arrival:The house itself was good overall—just very hot at first. After a bit of a scavenger hunt, we eventually found the remotes that control the A/C units (one in the master, one in the hallway outside the two queen bedrooms, and one in the game/bunk room). Once we got those going, things improved quickly.Biggest issue:Aside from the unusual check-in process, the main concern was the back door in the kitchen. The lock is essentially ineffective—if you pull on the door from the outside, it opens even when “locked.” We ended up improvising with some rope to secure it (not exactly a five-star solution).Because of this, I would not have felt comfortable having younger kids sleep in the bunk room without adults nearby.Master Bath:Be prepared—the shower has a bit of an “open concept” design when it comes to water. Plan on using extra towels to dry the floors after each use, and tread carefully, as it gets quite slippery. "

"My wife and I travel very frequently. I wish there were more properties like this available in other cities. It gets very old and boring to see the same hotel room no matter the city. It’s very refreshing to stay at a place that truely feels like a home. The property was spotless and the gym/pool are amazing. 5 stars all the way around."

"Our room was not cleaned during our stay. Since there was a sign on the bathroom mirror indicating it would be cleaned every other day we were surprised when it wasn't done. We asked why it wasn't clean and were told we needed to request that service. After pushing the issue, we were then told that we had a do not disturb sign on our door which wasn't true. "

"Yes once we figured it out!"