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Reviews of Kings Park Hotel

3.5 out of 5
Kings Park Hotel
Exchange St, Retford, England

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 100 reviews" "
Rating 8 - Good. 36 out of 100 reviews" "
Rating 6 - Okay. 13 out of 100 reviews" "
Rating 4 - Poor. 7 out of 100 reviews" "
Rating 2 - Terrible. 5 out of 100 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is pleasant enough and clean however not many local restaurants and area surrounding not fantastic
Stayed 1 night in Jan 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sidesy 81
Nice and peaceful
Stayed 1 night in Jan 2024

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
Very comfortable stay in a quirky ex-police station. It’s a pity the restaurant wasn’t open. My room was spacious with a stand alone bath. The fixtures and fittings were of high standard. The room was very clean apart from an oversight whereby the previous persons towel was hanging on the door and the bin needed emptied! Breakfast was good quality although not much choice for some, however, a large fry always suits my needs. The staff were all pleasant and we were even given a quick tour of the cells. Not sure why there has been so many negative comments so far, my only comment would be the lack of atmosphere but with a dozen rooms and no restaurant I guess other guests had to go somewhere else of an evening.
Stayed 2 nights in Jul 2023

8/10 Good

Jane

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Book if you don’t want any sleep
Got no sleep as someone was walking past my room every half hour, creaking floorboards till about 7am. No information given on check in on the time of breakfast. Toilet bin had not been emptied from last guest.
Stayed 1 night in Jun 2023
Response from Reception on 23 Jun 2023
Thank you for your review. We are sorry that your sleep was interrupted by other guests. Information should have been given regarding breakfast on check in and we apologise if it wasn't. All details of restaurant opening hours, wifi code etc are written in the folder provided to you with your room key.

6/10 Okay

Isata

Business traveller
Liked: Cleanliness
The room was cold as heating was not working and had this noise that kept me awake. The window also kept making a banging sound. No towels were supplied and there was no one to contact after 10pm.

6/10 Okay

Alan

Business traveller
Liked: Staff & service, room comfort
Business trip
Have stayed here before. Was there j but standards not as high as previous stays. Staff are really good thoigh
Stayed 3 nights in Jan 2023

4/10 Poor

Ashley

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Food poor
The restaurant was closed so I had to walk around the local streets until I found somewhere, which was poor. The breakfast was very poor in the hotel. I asked for scrambled egg and was served what looked like 2 poached eggs with hard yokes, chopped up on dry toast. I overheard a guest on another table say their sausages were cold.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal breakfast
Really great room for the price and breakfast was wonderful.
Stayed 1 night in Nov 2022
Response from Reception Team on 28 Dec 2022
Thank you so much! We hope you will come back and stay again.

4/10 Poor

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities
On arrival had to wait at the reception desk as the receptionist was “helping behind the bar” Got to room and there were issue with broken toilet flush and dirty brown slime in the shower (just not cleaned) When I went to ask for a change of room, I had to wait at the bar as the manager was “busy” after the lady behind the bar had heard what my issues were and spent a few minutes explaining them to the manager in her office… so I asked for the most complicated of drinks while I waited - lime and lemonade. I was asked if I actually wanted like in, and I was a little sarcastic in my “it wouldn’t be a lemon and lime drink without it” reply. Barmaid tutted and made reference to having to go get some more lime cordial from the cellar…( a whole 20 metres away) then on asking for £2.25, I presented a £5 note and was told “I don’t have change for that can you pay by card? 5 mins later she had “found someone and now had the change. At this point, still no manager to discuss my needs and the issues with the room. Eventually the general manager appeared, was initially quite defensive, but on my calm but serious comment that I had taken Photographs if she would like to see them and let’s go actually look at what I’m saying in the actual room” she backed down, went into full reverse and agreed to move rooms. The new room was clean and as expected apart from there was no air-con or fan (and it was a heat wave outside) Breakfast was ok. I did receive a refund - eventually!
Stayed 1 night in Jul 2022

6/10 Okay

Karen

Although we had a deluxe double, it was a bit cramped. However, room was clean. Breakfast was quite limited - cereal was either special k or rice crispies, fruit was a few grapes and a small orange. If you want an egg, best ask before you take your pick of sausage, bacon, beans, tomatoes, hash browns and mushrooms or it'll be cold! Parking is free , 4pm to 10 am providing you can get a space up the road! Not worth the money staying here...
Stayed 3 nights in Jun 2022

6/10 Okay

Derek

Travelled with family
Disliked: Cleanliness, room comfort
OK for an overnight stay.
Room was a little cramped. Teaspoons were very dirty. Shower frame was grubby. No mattress protector.
Stayed 1 night in Jun 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great stayed before the breakfast was very poor this time round
Stayed 1 night in Apr 2022
Response from Alvaro Cillan - Operations Manager on 26 Apr 2022
Hello Nicholas, Thank you very much for choosing us again during your stay in Retford. We are delighted that you enjoyed your stay and according to the breakfast, recently we decided to put a self service buffet with a variety of cereals, pastry, juices, fresh fruit, yogurts, and of course warm meal. Please let us know what did you missed and we will be better next time. Hope to see you soon again. Kind regards,

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern and very clean hotel. Very impressed and will definitely stay at again
Stayed 1 night in Apr 2022
Response from Alvaro Cillan - Operations Manager on 7 Apr 2022
Thank you very much Paul for choosing us during your stay in Retford and for your good review. We hope to see you soon!

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quirky find - would stay again
Very clean, friendly service and friendly people very comfortable room. Desk in room was a nice touch. Quiet location. Breakfast was fine but one thing to improve would be to think about vegetarian guests. In the self service buffet hash browns and black pudding were being warmed in the same serving plate stacked up against each other so had to avoid those. We didn’t have any, but eggs were cooked to order which I thought was a nice touch. Plus toast was made fresh without having to use those horrible self service toasters. 5 minutes walk to local town with a nice Italian restaurant/pubs. This hotel is near to the entrance to a lovely park. Car parking was ok but limited. Apparently there is a public car park about 50 meters up the road. Would stay again.
Stayed 1 night in Apr 2022
Response from Reception and Reservations on 4 Apr 2022
Dear Jillian. Many thanks for your review and we are so glad you enjoyed your stay with us and would be happy to visit us again. We have noted your comments regarding vegetarian guests and will work to improve going forward. Regards Wendy, Reception

10/10 Excellent

John

Stayed 1 night in Apr 2022
Response from Reception and Reservations on 4 Apr 2022
Thank you for your very positive score. We hope to see you again.

8/10 Good

Chun Pong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Alvaro Cillan - Operations Manager on 5 Apr 2022
Thank you very much for your good review, it was a pleasure having you with us. We hope to see you soon

10/10 Excellent

David

Stayed 1 night in Feb 2022
Response from Operations Manager on 3 Mar 2022
Good evening David, Thank you very much for choosing us during your stay in Retford. It has been a pleasure having you with us and see that everything has been according to your standards. Hope to see you very soon! Kind regards, Alvaro Cillan

6/10 Okay

Susan

Stayed 1 night in Feb 2022
Response from Operations Manager on 3 Mar 2022
Dear Mrs. Seeney, Thank you very much for choosing us during your stay in Retford. Please let us know which kind of things you missed to was a perfect stay with us and we will try to fix it. Hope to see you soon. Best regards, Alvaro Cillan

8/10 Good

Parvez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Operations Manager on 3 Mar 2022
Dear Mr. Butt, Thank you very much for choosing us during your stay in Retford, hope to see you again soon. Regards, Alvaro Cillan

10/10 Excellent

Mike

Stayed 1 night in Feb 2022
Response from Reception team on 21 Feb 2022
Dear Mike, many thanks for your top score review of the Kings Park Hotel; it is greatly appreciated and we hope to see you again.

2/10 Terrible

Pascal

Stayed 1 night in Feb 2022
Response from Alvaro Cillan - Operations Manager on 17 Feb 2022
Dear Mr. Delorme, Thank you very much for choosing us during your stay in Retford. We are very surprised by your review since at all times you told us that everything was perfect. Please let us know what services were not up to your standards so that we can improve in the future. Regards

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
This is a well located pristine and comfortable hotel. The receptionist was very welcoming and friendly. The room was comfortable, if a little warm (in the morning we discovered that we could have adjusted the heating). The breakfast was large and of good quality. The only gripe was that the receptionist told us that the bar would be open until 11pm but, when we walked in at 10pm, we were informed that they had just called last orders and that we couldn’t order a drink. This was resolved (we got as much drink as we wanted) but we had to ask to speak to the manager to secure this - without hesitation, he overturned the decision and kept the bar open.
Stayed 1 night in Feb 2022
Response from Alvaro Cillan - Operations Manager on 17 Feb 2022
Dear Mr. Clissett, Thank you very much for choosing us during your stay in Retford. It is a pleasure to know that everything was according to the standards you were looking for. We apologize for the misunderstanding between the receptionist and the bar staff, however, we are glad that finally you were able to enjoy our services. We hope to see you again soon. Kind regards

6/10 Okay

Vincent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed.
Our room was great apart for it being above the kitchen and the extractor fans waking us up at 7.30! We went down for breakfast at 9.10am and we chose a table. At 9.30 the waitress took our order. At 10am we were served with our two coffee's. At 10.20am we left without any food (as had another couple) as there were 3 other tables before us that hadn't been severed yet! The young waitress was clearly doing the best she could being on her own and was very apologetic. Unfortunately there was no management overseeing or helping but one of the customers did! We would have mentioned this at the time or at checkout but there was nobody at reception.
Stayed 1 night in Jan 2022
Response from Alvaro Cillan - Operations Manager on 17 Feb 2022
Dear Mr. Goude, Thank you very much for choosing us during your stay in Retford. It is a pleasure to know that the room was according to your standards in spite of the noise you told us and that we are going to work hard to find it. Also I would also like to apologize for the service you received during breakfast, we have now modified it and have implemented a buffet breakfast with a wide variety of products for everyone. We would like to see you again soon. Kind regards,

6/10 Okay

Colin

Stayed 1 night in Jan 2022

8/10 Good

LEANNE

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
An hour and half wait for breakfast
Room was ok lots of cobwebs and dust on lapms, beds and bathroom were clean. However the very long wait for breakfast was ridiculous. Got in to breakfast room for 09.00....15 minutes later she gave us a menu....30 minutes later we finally got the drinks we ordered when we sat down. Finally after an hour and a half we get our breakfast. Most of which was luke warm, toast was burnt and the butter pot had been used by someone else and just topped up, bacon was over done and not as described and the hash browns were not homemade as described. Couldn't complain as didn't want to wait any longer as we had a train to catch.
Stayed 1 night in Jan 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall stay was good only complaint was the tv wasn't working in the room, there was a night port number to phone for help but there was no answer.
Stayed 1 night in Jan 2022
Response from Reception team on 26 Jan 2022
Thank you for your review. We are glad that you enjoyed your stay and I understand that the issue with the TV was easily resolved. We look forward to welcoming you back to the Kings Park Hotel in the future.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem
We stayed at Kings Park Hotel overnight, when we were up to view houses as we're relocating. The location, right across the road from Kings Park is a great one. Really love the history of the hotel, and all the little nods to its heritage as a former Police Station really are interesting and add such character. The room was fairly standard really. It had everything we need including tea/coffee making facilities. The bottle of water in the little fridge was a nice touch. The room and bathroom are spotless and the shower is great! (I did have an extra long shower). Bed was very comfortable and, despite our room being roadside, we slept like babies and weren't disrupted by any noise at all. Breakfast was included (which we thought was incredible for what we paid for the room!) and was really good, with quite a few options of a hot breakfast. Overall, this place is a gem and should we need to come back for more relocation-related visits we will definitely stay here.
Stayed 1 night in Jan 2022
Response from Reception Team on 17 Jan 2022
Dear Heidi, thank you so much for your wonderful review. We are delighted that you enjoyed your stay with us so much; we think our hotel is a bit of a gem too, so we're very pleased when our guests agree! We look forward to welcoming you back again in the future and when you relocate to the area, perhaps you will come and enjoy our bar and restaurant too!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location, everything ok.
Generally everyone we came across in the hotel was really kind and helpful. The room was nice with a good bathroom and lovely big shower but there were signs of age with a wonky cupboard door. I was very surprised that even though there was a sign on the door asking people to wear masks, this was not enforced and I did not see one member of staff wearing one either. During these times I think it is important to ensure your guests you are doing everything you can to make them feel safe.
Stayed 2 nights in Dec 2021
Response from Kings Park Hotel on 19 Dec 2021
Thank you for leaving your feedback. We truly appreciate this opportunity to improve our service. While we encourage all guests to wear masks during their stay, hospitality industry is not legally required to wear masks under the latest Covid-19 rules. We have trained our staff to make guests feel comfortable and always maintain social distance while they are helping our guests. We thank you for choosing us for this stay and look forward to welcoming you again soon.

4/10 Poor

nageswari

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast cold not very appealing
Stayed 1 night in Dec 2021
Response from Reception Team on 17 Dec 2021
Sorry that we did not meet your expectations on this occasion. We appreciate all feedback and do take it seriously.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel for a night's stay
We had a good stay. It would have been good if the receptionist was a bit more helpful as in informing us that we wouldn't be able to meet our friends in the bar later as there was a private party. I have to say a big thank you to the bar/restaurant manager who did her best to help us.
Stayed 1 night in Dec 2021
Response from Reception and Reservations on 10 Dec 2021
Thank you for your positive review!

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay again!!
Great value for money, room service menu was very reasonable, and the breakfast was lovely! We love the original decor from when it was a police station.
Stayed 1 night in Dec 2021
Response from Reception team on 6 Dec 2021
Thank you for the positive feedback! We are delighted that you enjoyed your stay and look forward to welcoming you back again in the future.

8/10 Good

Julian

Stayed 1 night in Nov 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Reception team on 13 Nov 2021
Thank you for your kind review.

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Reception team on 13 Nov 2021
Thank you for your excellent review

8/10 Good

JASWINDER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo!
Booked twin room but requested it be made up as a supeking. promptly received confirmation of request...room was fine. Great tv/entertainment incl Netflix Excellent piping hot shower ..great pressure. Great breakfast and was able to request latte to take away for Journey. Will book again without hesitation for return trip in November. Thank you to staff and chef
Stayed 1 night in Oct 2021
Response from Kings Park Hotel on 19 Dec 2021
Thank you for an amazing feedback. We look forward to meet you again in November.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was vey nice, the only quibble was that we could hear a lot of creaking from the room upstairs, otherwise a very nice hotel and very central.
Stayed 1 night in Oct 2021

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
A very nice friendly hotel with a good size well appointed room. Parking was just around the corner at a pay and display but was free when I needed to use it.
Stayed 2 nights in Oct 2021

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was great rooms clean and comfy staff warm and inviting only issue I have is waiting over a hour for my breakfast which when it finally arrived it was disgusting the bacon was burnt with black bits hidden underneath after waiting over a hour for a under par breakfast and being told that they was busy and serving other people first Is disappointing
Stayed 1 night in Oct 2021

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Reception team on 15 Sept 2021
Hello Keith Thank you for your review, We hope to see you again. Kind Regards Hannah

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect, well located, gorgeous restaurant, spotlessly clean
Stayed 2 nights in Sep 2021
Response from Reception team on 15 Sept 2021
Hello Sara, Thank you for your amazing review, i will make sure your comments get passed on to the team. Regards Hannah

6/10 Okay

J

Stayed 1 night in Aug 2021

8/10 Good

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
We had a lovely stay. Reception staff were friendly at check in. Breakfast was great. Not sure
Stayed 2 nights in Aug 2021

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as described on your platform and well placed to a wedding we were attending.
Stayed 2 nights in Aug 2021
Response from Reception team on 23 Aug 2021
Hello John Thank you for your review and your 5 out of 5 score. We hope to welcome you back soon Kind Regards Hannah

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding party stay
As a family we took over nearly all the rooms as our daughter was getting married nearby. The staff were friendly and wanted to please. Food and drinks prices were very reasonable, especially for a town centre loocation. Thank you Kings Park
Stayed 2 nights in Aug 2021
Response from Reception team on 23 Aug 2021
Hello Martin Thank you for your review, we are so happy that you enjoyed your stay with us. I will make sure your comments get passed on to all of the team. We do hope to welcome you back soon! Kind Regards Hannah

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
1.small rooms - insufficient space for two guests. 2.no in-house phone contact for staff. 3.reception hours too restricted. 4. Hospitality tray very meagre. 5.Room not prepared for 2 guests as booked. 6. Only one chair for both guests. 7. Certainly fell well short of the standard expected for a new “ boutique hotel”
Stayed 1 night in Aug 2021
Response from Reception team on 23 Aug 2021
Hello, Thank you for your recent review from your stay with us at Kings park hotel. Our double rooms are a standard room size. We can offer a room upgrade at an extra cost, this would be subject to availability for the time period that you stayed with us. Our reception is manned at our bustiest times but there is always a member of team on site that can help and we do have an out of hours contact number that you can call or text with any issues we do aim to get these sorted as soon as possible. Our hospitality tray is stocked to the amount of people staying in the room. If a guest requires more, one of the team are able to provide extras. Our tables in the room do only fit one chair but upon request and subject to availability we can provide another if required. I can only apologise for any inconvenience caused. Kind Regards Hotel Reception

2/10 Terrible

Sundeep

Stayed 1 night in Aug 2021