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Reviews of The Elms Hotel

3.5 out of 5
The Elms Hotel
London Road, Retford, England

Reviews

7.4

Good

Rating 10 - Excellent. 48 out of 146 reviews" "
Rating 8 - Good. 46 out of 146 reviews" "
Rating 6 - Okay. 22 out of 146 reviews" "
Rating 4 - Poor. 15 out of 146 reviews" "
Rating 2 - Terrible. 15 out of 146 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
no negative points service was excellent Breakfast and Indian evening meal were loverly Excellent value for money
Stayed 1 night in Apr 2024

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were so friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, close to town centre, clean and lovely facilities. Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful very helpful and friendly place was clean and lovely atmosphere owners very welcoming
Stayed 1 night in Jan 2024
Response from The Elms on 2 Feb 2024
Thank you very much for the Beautiful feedback.. looking forward to welcoming you again ..

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Elms Team on 29 Jan 2024
Thank you very much for the valuable feedback

8/10 Good

Glynn

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The elms on 2 Feb 2024
Thank you very much for the beautiful feed back .

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from The Elms on 24 Feb 2024
Thank you very much for the feedback..

10/10 Excellent

Salam, Rugby

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Alison

Stayed 1 night in Dec 2023

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed one night as we were visiting family nearby. It was fine, other than the unplanned fire alarm going off in the middle of the night in our room. Still no idea why. It would have nice to have been told something by staff though as we left. Hotel was fine and good value.
Stayed 1 night in Dec 2023
Response from The Elms on 10 Dec 2023
Thank you very much for the feedback. Sorry for the fire alarm. Not sure about the reason . Looking forward to receiving you again

4/10 Poor

peter

Liked: Staff & service
Disliked: Property conditions & facilities
As many other reviews have expressed, the hotel is in desperate need of refurbishment, but the staff are excellent in there approach in all aspects.
Stayed 3 nights in Nov 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
For a couple of nights stay while working this hotel had everything that was needed.
Stayed 2 nights in Nov 2023

4/10 Poor

Jacqueline

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jamie

Stayed 1 night in Nov 2023

4/10 Poor

Darran

Business traveller
No breakfast served
Hotel was alright. Strange that they do not service breakfast though
Stayed 1 night in Oct 2023
Response from The Elms on 18 Oct 2023
Hi Sorry that you could not have breakfast , we do serve breakfast from 7am from the morning . Have you informed to the reception about the breakfast at all

10/10 Excellent

Katrina

Stayed 1 night in Oct 2023

8/10 Good

nigel

Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from The Elms on 18 Sept 2023
Thank you very much for the valuable feedback

8/10 Good

Samantha

Stayed 1 night in Sep 2023

4/10 Poor

Angus

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Heidi

Stayed 1 night in Sep 2023

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Elms on 26 Aug 2023
Thank you very much for the valuable feedback

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem!
Thoroughly enjoyed our stay at The Elms. Lovely big room, friendly staff and good location.
Stayed 1 night in Aug 2023
Response from Praveen on 21 Aug 2023
Thank you very much for your valuable feedback

8/10 Good

Gail

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was ok we had a party nearby so it was very convenient for us we didnt eat there so i cant comment on this but it was a good stay
Stayed 1 night in Aug 2023
Response from The Elms on 26 Aug 2023
Thanks for the lovely feedback. Pls try our authentic Indian and English cuisine next time .

10/10 Excellent

Martin

Stayed 1 night in Aug 2023

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely good value for money, staff very friendly and the food was really good, would go back without a shadow of a doubt. 5*
Stayed 1 night in Aug 2023

10/10 Excellent

Suzanne

Liked: Staff & service, property conditions & facilities
Friendly staff, great food. Highly recommended.
Stayed 1 night in Aug 2023

6/10 Okay

Carl

Stayed 1 night in Aug 2023

10/10 Excellent

Colin

Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan, Kirkmuirhill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was lovely and fair price. Staff at arrival rude.

10/10 Excellent

Suzanne

Stayed 1 night in Jul 2023

8/10 Good

jill

Stayed 1 night in Jul 2023

2/10 Terrible

Joe

Stayed 1 night in Jun 2023

8/10 Good

SA

Liked: Cleanliness, staff & service, room comfort
Really friendly staff. Restaurant food was excellent. Lovely beer garden outside.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, clean & comfortable
Stayed 1 night in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

4/10 Poor

Charlie, Nottingham

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2023
Response from The Elms on 10 Apr 2023
Dear Charlie Thanks for the feedback . Sorry to note that you were unhappy with the stay . Could you pls advice us the reason so that we can improve ourselves. You have stayed with in mid of March and have us the feedback on 10th April . Pls advice Thanks The Elms

10/10 Excellent

Ahmad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot
Ticked all my boxs,great stay
Stayed 1 night in Mar 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, near to the town centre and plenty of parking. The hosts were lovely, couldn't do enough for you. The food was amazing.
Stayed 1 night in Mar 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Always very friendly,lovely time spent there
Stayed 1 night in Mar 2023

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, excellent parking, friendly staff and lovely breakfast
Stayed 1 night in Feb 2023

10/10 Excellent

Joe

Stayed 1 night in Feb 2023

8/10 Good

Wendy

Stayed 1 night in Jan 2023

6/10 Okay

Jason

Liked: Room comfort
Disliked: Property conditions & facilities
Run down and needs TLC
Had a 1 night stay..the main building would be stunning if the owners pumped money into it..big georgian mansion that's now a indian restaurant..We were given keys to no17 a room in the converted stables outside, on entering the room was small but ample but straight away we noticed the carpet hadnt been hoovered and it was old and needed a good shampoo...the bathroom was clean but the rest could do with some tlc...not the worst place ive stayed but not the best either..We thought the 10.30 checkout was a bit harsh...supposedly for cleaning but there was no signs of that in there..dusty sideboards etc..cleaner needs sacking.
Stayed 1 night in Jan 2023

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, room comfort
Lovely family enjoy hotel
Family run hotel. Very welcoming and felt very comfortable eating and drinking alone. Indian restaurant is fantastic. Food was amazing. The decor is dated however it was very clean snd the room was comfortable. Would highly recommend staying there.
Stayed 3 nights in Jan 2023
Response from The Elms on 7 Jan 2023
Thank you very much for the valuable feedback

10/10 Excellent

Colin

Stayed 1 night in Dec 2022

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, my room was in the out buildings but it was cosy and I think it had been freshly painted. I was on the first floor but the floor was really cheeky so I'm guessing the guests down stairs wouldn't be that happy. Over all a good stop over.
Stayed 1 night in Dec 2022
Response from The Elms on 7 Jan 2023
Thank you very much for the valuable feedback

10/10 Excellent

Deborah

Stayed 1 night in Oct 2022