Walton-on-Thames Hotel Guide - Riverhouse Community Arts Centre hotels in Walton-on-Thames, United Kingdom.

"Great "

"Nice hotel"

"Our stay was going well until we were unable to get any hot water in the morning. We were told there was a problem with the boiler when we went down for breakfast, and then with the gas supply when were returning to our room after breakfast. So we were unable to have a shower, and my wife was planning to wash her hair ahead of our visit to relatives. It is totally unacceptable that we were unableto wash and shower and we asked for a full refund when checking. We wait to hear from Crowne Plazza customer relations team. "

"Such a convenient location for early/ late flight arrivals and departures. Staff are very friendly"

"Very nice staff and hotel "

"Great stay. Friendly staff & good food/ bar offer. Will return"

"Bar worked for me!! Bar staff and reception team excellent!! Managed to get on site parking quite easily. Room was very clean. "

"The staff went above and beyond to make our stay enjoyable "

"Room was very dusty. The wardrobes had inch thick dust on them, the pots and pans had what looked like hardened grease in them. We had 1 knife to cut things with which was broken. The freezer compartments were all broken. We stay here every year and it’s progressively getting worse and worse. The tv in the bedroom didn’t want to connect to the internet and the heating stopped working. When we called the front desk to let them know they said we are checking out tomorrow like it was ok - who cares I’m cold now I need the heating to work while I’m still there. "