2/5 Poor
Christine, Santa Monica
Travelled with partner
21 Jun 2022
We checked into this beautiful hotel and were taken to a metal side door to an adjacent building. You had to shake your key in front of a camera for them to let you in. We were very worried that a car would parallel park in front of the door and we'd be unable to exit the morning we needed to get a flight. The main hotel looked pretty but our only time enjoying that was for 1 hour during breakfast. Otherwise the room was clean and functional but felt like a dorm room. When we went to check out they gave us the wrong bill... which was significantly more expensive... luckily we noticed right away and it was fixed. We had also ordered a car for that morning at 6:50am to go to the airport... when we checked out at 6pm we said we were worried given how busy it was and wanted to get a car sooner - asap. The person at the front desk told us it was impossible b/c the cab driver needed to be paid for the trip. Luckily another cab driver was there and said it was no problem - he called the cab company and cancelled the car and requested a sooner one which arrived immediately. I was just appalled at the horrible service - the guy didn't even offer to try. It was only the kindness of the other cab driver. Would therefore not recommend this hotel.
Stayed 2 nights in Jun 2022