Good location, clean, nice breakfast included. Breakfast staff was great. Front desk (Lavinia I think) absolutely rude and horrible person. There was a mixup with pick up at airport which was part my fault booked through hotel. She did not confirm info in advance which had an error in it. She embarrassed me upon arrival in front of my ill husband after a long flight and wait at airport. She would not let it go and kept rudely repeating herself about how wrong I was even after I asked her to stop. She was horrible, nasty and loud ruining our stay there causing a huge problem between us. No class, no manners and no nice welcome. More concerned with being right at my expense. Spoke to me like garbage , not a paying guest. I was so hurt, unwelcome and embarrassed when this was a surprise for my sick husband. Would not go back there because of it, no apology. Ruined my stay in Rome and first time in Italy. It’s a shame, very sad.