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Reviews of Smith & Western Tunbridge Wells

4 out of 5
Smith & Western Tunbridge Wells
Linden Park Rd, Royal Tunbridge Wells, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 92 out of 154 reviews" "
Rating 8 - Good. 51 out of 154 reviews" "
Rating 6 - Okay. 8 out of 154 reviews" "
Rating 4 - Poor. 1 out of 154 reviews" "
Rating 2 - Terrible. 2 out of 154 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms with modern en suite. Tea making facilities and toiletries provided. Third time we have stayed here. Staff are always lovely. Choice of tasty breakfasts included. Definitely recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Lovely themed place, we did an evening event on the Spa Valley Railway and wS 2 minutes walk, no worries about parking. Food was great both meals in restaurant and breakfast. If you suffer with being hot, suggest you use the supplied fan
Stayed 1 night in Jan 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff who looked after us were extremely good and helpful would stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Stayed 1 night in Nov 2023

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great room with much attention to both themed and domestic detail. Very friendly staff. Breakfast was very good value too.
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quirky and the theme is continuous. The rooms and bathroom are very comfortable and clean. Parking is easy & free for hotel guests. Every single member of staff we spoke to, whether bar, waiting staff, Manager and the cleaning ladies were absolutely lovely and very friendly. We really enjoyed our stay here and will definitely stay again. The included breakfast is delicious too!
Stayed 2 nights in Oct 2023

2/10 Terrible

Francis

Stayed 1 night in Jun 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great theming, service rooms and food!
Unexpectedly brilliant! First and foremost the service from all staff was superb. We ended up having dinner there which we hadn’t planned to do and it was good American style food! Breakfast was lovely. Room was great - plenty of room, coffee machine, good shower and immaculately clean. Brilliant theming throughout the bar and hotel. Two things to be aware of - the rooms are above the bar so you can here the music but that goes off at 11 so that was no problem for us as we were out, and the bed was a standard double which may be an issue for some. Overall a resounding 10/10 .
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Stayed 1 night in Sep 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blown away. Loved our stay
Wow, the rooms where amazing. The decor was fantastic. Tied in with the cowboy theme. Equipped with everything for your stay. Beds were so comfy. Bathroom sower was excellent . So clean. Absolutely loved our stay
One of the antler lamps
Me outside the entrance. The building was an old railway station. Beautiful architecture.
One of the many cowboy scene picture
Stayed 1 night in Sep 2023

10/10 Excellent

Nic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Anna

Stayed 1 night in Jul 2023

10/10 Excellent

Roy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, tidy and clean. Bathroom a little dated but ok. Restaurant a little quirky and the theme a little over the top for me. Food ok. Breakfast was generous with Dolly Parton being played a little loud :)
Stayed 1 night in Apr 2023

10/10 Excellent

deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So much fun! Lovely rooms and great facilities.
Stayed 1 night in Mar 2023

10/10 Excellent

Andrew

Stayed 1 night in Mar 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Former railway station building
Stayed 2 nights in Feb 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fun , quirky hotel with great staff. Very accommodating and helpful. Lovely room with all amenities and free parking.
Stayed 1 night in Feb 2023

8/10 Good

Andrew

Stayed 1 night in Jan 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, comfortable and had all we needed in it. Staff were efficient and friendly. Really enjoyed our stay overnight at this hotel. The food in the restaurant was freat. Cannot fault this hotel. Had a car park too.
Stayed 1 night in Nov 2022

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Leo and his team were brilliant, welcoming and hard working clearly doing long hours but always had time for his guests. Thankyou
Stayed 3 nights in Nov 2022

10/10 Excellent

mihaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of pub is stunning and the staff very attentive,also the breakfast very good and plenty choices. Cross the road is woods with footpaths where i had a good walk is also a garden centre near by where i found beautiful gifts.exellent weekend trip for me.❤
Stayed 2 nights in Oct 2022

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
A little understaffed but the staff worked hard and did their best. The restaurant was good and the rooms were clean and comfortable. Good value for money.
Stayed 2 nights in Sep 2022

10/10 Excellent

Stanley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent reception by a member of staff and room was very good
Stayed 1 night in Sep 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
We had a fantastic stay. Our introduction to the UK was rough as part of our luggage did not arrive for 2 days. The staff were so supportive and accomodating. Our room was cozy and the western theme was charming. Easy walking to the Pantiles and a huge grocery store right behind the property. We loved sitting on the back patio sipping beer.
Stayed 2 nights in Aug 2022

8/10 Good

Ken

Liked: Cleanliness, staff & service
It was okay, but not exceptional.
Stayed 2 nights in Jul 2022

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S&W TONBRIDGE WELLS.
The cleanliness of the room was excellent but unfortunately spoiled when I was unable to use the wash basin due to the plug being faulty for two days. My first meal on this occasion was served completely cold and had to be changed,an unusual event for S & W in past experience. All staff very helpful and friendly
Stayed 3 nights in Jul 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great! Friendly, helpful staff. Breakfast was delicious! Comfortable, clean room. Quality tea bags in room too, perfect! Ideal for a short stay, as we were attending a family wedding nearby. Thank you and well S & W!
Stayed 1 night in Jul 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location in easy stroll to town centre
Stayed 1 night in Jun 2022

10/10 Excellent

Terence

Stayed 1 night in May 2022

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Partner and I stayed at Smith and Western for a Bank Holiday weekend to attend a friends wedding. We had such an amazing time. The hotel had so much character, the staff were so helpful and friendly, the food and drinks were fantastic, Not to mention the country and western music that played in the background gave a nice relaxed vibe and added to the over Character of the place. We are definitely converted to Country Music now lol. And we would definitely stay there again. Highly recommended.
Stayed 4 nights in Apr 2022

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to explore Tunbridge Wells, bar and restaurant excellent too.
Stayed 1 night in Apr 2022

10/10 Excellent

David

Stayed 1 night in Apr 2022

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service
Close to the Forum and Pantiles. Wish there was a lift/elevator. Unique place and dining was great.
Stayed 1 night in Mar 2022

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very helpful , the menu would not please everyone but what was on offer was cooked to order so you get what you want.
Stayed 2 nights in Mar 2022

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taste of the Wild West!
Visited with friends. Staff were very friendly and helpful. Hotel rooms were country and western themed. Very clean with nice touches throughout, and a comfortable double bed. Quirky seating and decor throughout restaurant and bar. Food was fabulous and the atmosphere great! Definitely going to return.....loved it!!!!
Lovely themed decor
Generous sized shower with powerful spray.
Stayed 1 night in Mar 2022

6/10 Okay

Andrew

Disliked: Room comfort
Theme hotel that needs some work. Ok but not great
Check in was very informal, asked about discounted rates at the restaurant and the guy didn’t know, told me I’d have to go speak to someone else…. ate elsewhere in the end. Room was FREEZING cold on arrival. The wall heater fuse was locked out and had to heat the room with 2 electric heaters. Great, so the option to keep the room warm is either a noisy fan heater, or a radiant heater brighter then the sun…. Both great for a good night sleep! Room seemed clean enough and no issue with noise from the restaurant, bed was comfy. Walls must be paper thin though, could hear every word from the cackling dolphin in the room opposite. Location is good for the town. The breakfast was also good but beware that it’s only served from when the restaurant opens (9 I think?) so not much use if on business. Expensive for what it is at over a hundred pound per night and primarily is a restaurant with a few rooms available.
Stayed 1 night in Feb 2022

8/10 Good

Elliot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Daniel

Stayed 1 night in Feb 2022

4/10 Poor

Mark

Business traveller
Disliked: Staff & service, property conditions & facilities
Big mistake. Like living over an old-time western saloon but with less class.
Stayed 5 nights in Feb 2022

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern rooms Lovely bathroom Tea and coffee facilities in the room are better than most places Bathroom was a bit cold first thing but the nice modern showers with plenty of hot water made up for that Very helpful friendly staff
Stayed 1 night in Feb 2022

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the outside it looked a little tired, but inside was a world of difference, a wonderfully transformed former station into the wild west of America. The room was great, the food was even better.
Stayed 1 night in Oct 2021

10/10 Excellent

Nigel

Stayed 1 night in Oct 2021