London Hotel Guide - Ruined Victorian Folly hotels in London, United Kingdom.

"The hotel and room were clean. The check in staff were great. However, the shower had nothing to keep the water in so we had to use all the towels to mop up the flood which was annoying, even though we reported it. As a result we kept having to order clean towels. We couldn’t book into swimming till you check in but there was no space for groups of more than 1. There was also a problem with the curtain that no one came to fix so we had to climb and deal with it ourselves. "

"Amazing staff "

"Worst hotel to stay at The service we waited for 2 hours just for body wash and hand soap refill Waited to two extra hours to get a room on check in "

"Lovely stay from start to finish. The staff were very friendly and welcoming, and check-in was smooth and efficient (just note there’s a £25 deposit, which I hadn’t expected). The room was spotless, and the little touch of chocolate on arrival was a nice surprise. The location is very central, making it perfect for getting around. Overall, a 10/10 stay—I’d happily return!"

"Every time we come to London (4th-5th time here) we stay here at Park Plaza. Always top noch and star rating. Really great place to stay, i unfortunately have to lower the star rating for 2 reasons. One day our room was very poorly cleaned and restocked with coffee and amenities, rubbish cans not lined, etc. The last thing is the greeting from the manager, evey time we have come we usually got a good bottle of wine and a fruit bowl. This time not so. Go a small box of chocolates and a package of dried fruit. Disappointed as a returning customer. Additionally, they yet again changed thier computer system since the last time we were here and of course no pruor customer records were kept. Which is a huge negative as they have zero way if knowing whonis a returning customer and who is not. Therfore this dramatically lowers customer service to us dedicated, returning customers even thou it's every 2 or so years we visit London. Still a good place to stay, down from great. Hopefully thigs go.back to the level.of swevice we are use to when we stay here. "

"Good location and facilities. Room was very comfortable and clean. Staff very friendly. Breakfast was really lovely and there was so much choice. Only disappointed that we booked a corner room for my 40th to have great views and when we checked in only one room left and it over looked the street so couldn’t have curtains open."

"A great location, our room had everything we required for a comfortable nights stay."

"Friendly staff "

"The staff were excellent. They were attentive, friendly and keen to help. The rooftop bar wasn’t open yet which would have made our stay. However the infinity pool and the views were excellent. Location location location - excellent "