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Reviews of Campanile Runcorn

2 out of 5
Campanile Runcorn
Lowlands Road, Runcorn, England

Reviews

7.0

Good

Rating 10 - Excellent. 78 out of 368 reviews" "
Rating 8 - Good. 119 out of 368 reviews" "
Rating 6 - Okay. 86 out of 368 reviews" "
Rating 4 - Poor. 49 out of 368 reviews" "
Rating 2 - Terrible. 36 out of 368 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We have enjoyed our couple of night away in runcorn
Stayed 2 nights in Apr 2024
Response from Campanile Runcorn on 22 Apr 2024
Dear Maureen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Easy check in and clean room, but looking a bit tired.
Stayed 1 night in Apr 2024
Response from Campanile Runcorn on 22 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

2/10 Terrible

Danny

Disliked: Amenities
This property was one down from pontins. It was really run down and the reception part was like a toilet block. Not nice at all. We were in the middle of a busy trading estate. I’d avoid. Came here with my girlfriend, we won’t be back again!!
Stayed 2 nights in Apr 2024
Response from Campanile Runcorn on 22 Apr 2024
Dear Danny,Thank you for your review, I'm sorry to hear you did not enjoy your recent stay. Reception and bar area are modern and welcoming not sure why you have an image of a toilet block?The hotel is conveniently located opposite the train station also next to an electrical wholesaler and a nursery not a trading estate. Once again please accept my apologies you did not find your recent stay a nice experience.Yours sincerely

6/10 Okay

Caroline

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked a twin room and was given a double. Not really suitable for a 50 year old mom & her 17 year son. Went back to reception but they only had a double.
Stayed 1 night in Mar 2024
Response from Campanile Runcorn on 22 Apr 2024
Dear Caroline,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Stephen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A very basic room on arrival the room was very dusty on the walk to the reception outside very messy and maintenance needs doing around the property morning breakfast staff were very nice
Stayed 1 night in Mar 2024
Response from Campanile Runcorn on 22 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 Poor

Balbinder, Sully, Penarth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Campanile Runcorn on 5 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Anand

Business traveller
Liked: Cleanliness
No frills room but spacious for the price
Stayed 1 night in Feb 2024
Response from Campanile Runcorn on 5 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Caron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the staff. lovely breakfast.
Stayed 1 night in Feb 2024
Response from Campanile Runcorn on 5 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldnt fault the helpful staff . Nice and qiuet and my room was everything i wished for. All in all i couldnt fault my stay.
Stayed 7 nights in Jan 2024
Response from Campanile Runcorn on 5 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, room comfort
Nice basic hotel
Stayed 1 night in Jan 2024
Response from Campanile Runcorn on 5 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Lee

Stayed 2 nights in Jan 2024
Response from Campanile Runcorn on 5 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Sonia

Business traveller
Disliked: Cleanliness
Very dated motel hotel
The hotel is very dated with everything covered in woodchip and magnolia. My room carpet was stained and it was obvious that it was a pet friendly hotel and I had to be moved to another room. The full English breakfast was awful and inedible. Despite my complaint about the food, I was not offered any refund or discount. Overall, the staff were friendly but didn't go out of their way to improve customer interaction. One positive - convenient for Runcorn station.
Stayed 2 nights in Jan 2024
Response from Campanile Runcorn on 5 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Poor

Mark

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s quite a difficult task to rate the Campanile as it’s a budget property. All I’ll say is don’t expect too much, but for the price it’s ok.
Stayed 3 nights in Dec 2023

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Garry

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The campanile has always been a reliable clean and cheap hotel with friendly staff. Used them a lot in Europe. This hotel could do with the surrounding fences fixing and a bit of decoration. Staff are friendly and apart from being run down its cheap warm and with food available. Its OK.
Stayed 4 nights in Nov 2023
Response from Campanile Runcorn on 7 Dec 2023
Dear Garry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were damp and mouldy Bed was broken Door cracked Bathbroken Window broken Worse hotel I have stayed
Response from Campanile Runcorn on 7 Dec 2023
Dear Marcus,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Emma

Stayed 1 night in Nov 2023
Response from Campanile Runcorn on 7 Dec 2023
Dear Emma,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

GHEORGHE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying in your hotel, and i will book you again very soon
Stayed 1 night in Nov 2023
Response from Campanile Runcorn on 16 Nov 2023
Dear Gheorghe,Thank you for taking time to review your recent stay. I have shared the 5* review with the team. We look forward to welcoming you back soon.Kind regardsJ Nickson

10/10 Excellent

Thomas Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Breakfast was very good and the cooked food very hot. A very convenient location for the railway station. I have no complaints.
Stayed 1 night in Nov 2023
Response from Campanile Runcorn on 16 Nov 2023
Dear Thomas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Robbie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is within easy walking distance to Runcorn rail station and close to bus stops. Staff were very friendly and courteous. The room was very well presented.
Stayed 4 nights in Oct 2023
Response from enzo on 17 Oct 2023
Dear Robbie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely.

8/10 Good

Iain

Business traveller
Liked: Staff & service, property conditions & facilities
Internet did not work in room
Stayed 3 nights in Oct 2023
Response from enzo on 17 Oct 2023
Dear Iain,Thank you for the review of our hotel! We are glad that you enjoyed your stay and please be advised that all the issues Wi-Fi related are now resolved.Sincerely, Runcorn reception team

6/10 Okay

B

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from enzo on 17 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Runcorn reception team

4/10 Poor

E

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good staff and food, appauling accommodation.
We got room 5 at the front of the accommodation block facing the carpark. The general look of it was awful - grim black paintwork and concrete. The room smelled foul and there were deeply embedded dog hairs around both beds. We refused the room, and were moved to ground floor room 14 at the rear of the block. There were empty beer cans lined up on the doorstep of neighbouring rooms and the whole presentation of the building looked depressing, unkempt and shabby. Room 14 was cleaner and did not smell so bad, so we accepted it. On closer inspection there were holes in the bathroom wall, a missing lightbulb, marked bath tub, holes in the curtains, and a huge spider living behind the hair dryer holder. The key good points - The younger staff member when we arrived was very apologetic and tried her best to help. The meals at supper - pie and chips, was good portion size and cooked to order and we were able to take back to our room to eat. Breakfast was freshly cooked, with a good choice of items. Key bad points Appalling state, and lack of cleanliness of the first room that we turned down. The grim, dark, old, and depressing building that looks like a rundown motel from the worst of the 70s. Holes in walls and a general feel of 'is it safe to stay here'. Our apologies to the staff who are trying hard to do their jobs in a building that is not worthy of their efforts, but we will not be staying here again. The head office needs to do a FULL refurbishment and support their staff.
No light bulb and dirty shade
Lifting tiles in bathroom
Spider behind hairdryer holder
Holes in bathroom wall
Stayed 1 night in Oct 2023
Response from Campanile Runcorn on 3 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. As you have noticed during your stay we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short in some areas. Again thanks for your feedback and I hope we will see you again.Sincerely, Campanile Runcorn

8/10 Good

Antony

Travelled with group
Liked: Cleanliness, staff & service
Very handy location and good value.
Stayed 1 night in Sep 2023
Response from enzo on 10 Oct 2023
Dear Antony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Enzo DGM

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a complete dump. Not been updated for 40 years. Awful. Felt unsafe. Looks like a place to buy drugs or meet a sex worker !
Stayed 1 night in Sep 2023
Response from enzo on 10 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Enzo DGM

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far one of my most comfortable and best stays at a hotel. The staff went above and beyond beyond. Cannot recommend this place more. Morgan, Claire, Johnathon, and Becky were absolutely fantastic.
Stayed 10 nights in Sep 2023
Response from Natalie, Reception Team on 12 Sept 2023
Good morning, Morgan,Thank you for taking the time to write your review on your recent stay with us. We are very pleased to read that you enjoyed your stay and that you found some of our staff members "absolutely fantastic." We shall ensure these staff members are shown your review. We look forward to seeing you again at Campanile Runcorn in the future.Kind regards

4/10 Poor

Charlene

Stayed 4 nights in Aug 2023
Response from Natalie, Reception Team on 12 Sept 2023
Good morning, Charlene,Thank you for taking the time to write your review on your stay with us. We are sorry to see that we did not meet your expectations but hope that this does not deter you from booking with Campanile Hotels in the future.Kind regards

10/10 Excellent

Josephine

Stayed 1 night in Aug 2023
Response from Natalie, Reception Team on 12 Sept 2023
Good morning, Josephine,Thank you for taking the time to write your review on your stay with us. We are very pleased to see that you enjoyed your stay with us and we look forward to seeing you again in the future.Kind regards

8/10 Good

Kathleen

Stayed 1 night in Aug 2023
Response from Natalie, Reception Team on 12 Sept 2023
Good morning, Kathleen,Thank you for taking the time to write your review on your stay with us. We are pleased to see that you enjoyed your stay and we look forward to seeing you again in the near future.Kind regards

8/10 Good

Sarah

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Natalie, Reception Team on 1 Aug 2023
Good morning, Sarah,Thank you for taking the time to write your review on your stay with us. We are pleased to see that you enjoyed your stay with us and we look forward to seeing you again in the future.

6/10 Okay

Lorna

Stayed 1 night in Jul 2023
Response from Natalie, Reception Team on 1 Aug 2023
Good morning, Lorna,Thank you for taking the time to write your review on your stay with us. We look forward to seeing you again in the future.Kind regards

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service
Clean room and value
Stayed 3 nights in Jul 2023
Response from Natalie, Reception Team on 1 Aug 2023
Good morning, Mark,Thank you for taking the time to write your review on your stay with us. We are pleased to read that you enjoyed your stay with us and we look forward to seeing you again in the future.Kind regards

10/10 Excellent

Craig

Stayed 1 night in Jul 2023
Response from Natalie, Reception Team on 1 Aug 2023
Good morning, Craig,Thank you for taking the time to write your review on your stay with us. We are very pleased to read that you enjoyed your stay with us and we look forward to seeing you again at the hotel in the near future.Kind regards

8/10 Good

P

Stayed 1 night in Jul 2023
Response from Natalie, Reception Team on 1 Aug 2023
Good morning, P,Thank you for taking the time to write your review on your stay at the Campanile Runcorn. We are very pleased to read that you enjoyed your stay with us and we look forward to seeing you again in the near future.Kind regards

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Its time this place was demolished. Grim, it didn't feel clean, frightened to walk on the stained carpet.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect affordable place to stay on our way up north
Stayed 1 night in May 2023
Response from Natalie, Reception Team on 11 Jun 2023
Good afternoon, John,Thank you for taking your time to write your review on your stay with us. We are pleased to see that you enjoyed your stay with us and we look forward to seeing you again in the future.Kind regards

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Natalie, Reception Team on 2 May 2023
Good afternoon, Pam,Thank you for taking the time to give a review on your recent stay with us. We are glad to see you enjoyed your stay with us and look forward to seeing you again in the near future.Kind regards

4/10 Poor

Craig

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wont Be Coming Back
Hi There , Since I Have Stayed in Campanile hotels in Wakefield and Bradford I Thought I Would Give The Runcorn Campanile a Try and Wish I Had Went Somewhere else . Its Not Because The Rooms Were Grubby Smelly The Tv Was Not Working Properly The Bed Was So So Uncomfortable and The Noise Outside My Room Was Terrible People Standing outside My Room Windows Drinking Smoking and Shouting To Other People on The Other Level That was a Nightmare As Were The Stair Wells Being Dark Dinghy and Smelly. My Massive Issue Was Housekeeping at The Campanile Hotels There is Daily Housekeeping and Are Very Good But Runcorn Is a Complete Joke a Few Days Of Me Putting out My Card on The Door Handle Saying ( Please Refresh My Room ) I Returned Back From Work in The Evening To See The Card Stuck on The Middle of My Room Door Turned around Saying ( Do Not Disturb) So I Went To Reception To Ask Why My Room Was Not Getting Cleaned or Fresh Towls Etc after all I Would Be Staying 5 Nights I Was Told I Had To Book Housekeeping At Reception The Next Morning Before 9am I leave For Work at 630am Before Reception is Open . So I Cleaned My Own Room Bought My Own Milk and Teabags and Used My own Towel . I Wont Ever Return To The Campanile Runcorn and I Would Definitely Not Recommend This Place To Anyone ! Unless Yous Are ( 5 ) Men Wanting To Stay in (1 Twin Room Wich I Can't Understand But Seen
Stayed 5 nights in Apr 2023

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023
Response from Natalie, Reception Team on 23 Apr 2023
Good morning, Tony,Thank you for taking the time to write your review on your recent stay with us. We are pleased to see that you enjoyed your stay and we look forward to seeing you again in the near future.Kind regards

10/10 Excellent

Graham

Stayed 1 night in Apr 2023
Response from Natalie, Reception Team on 23 Apr 2023
Good morning, Graham,Thank you for taking the time to write your review on your recent stay with us. We are very pleased to see that you enjoyed your stay and very much look forward to seeing you again in the futureKind regards

2/10 Terrible

Gnanananda

Stayed 1 night in Apr 2023
Response from Natalie, Reception Team on 23 Apr 2023
Good morning, GnananandaWe are sorry to see that you did not enjoy your stay with us. We are undergoing renovations so we may not look our best at the present time and we hope this does not deter you from booking with Campanile again in the future.Kind regards

8/10 Good

emily

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Excellent service and great food. Room was a little dated and had a faint stale smell. The room was clean and bedding was fresh.
Stayed 2 nights in Mar 2023
Response from Natalie, Reception Team on 28 Mar 2023
Good morning, Emily,Thank you for taking the time to write your review on your stay with us. We are pleased to read that you enjoyed your stay with us and the issues you have brought up have been addressed. We hope to see you again in the future.Kind regards

10/10 Excellent

shaun

Stayed 1 night in Feb 2023
Response from Natalie, Reception Team on 26 Feb 2023
Good afternoon, Shaun,Thank you for taking the time to write your review on your stay with us. We are glad to see you enjoyed your stay and we hope to see you again in the near future.kind regards

8/10 Good

Keith

Stayed 1 night in Feb 2023
Response from Natalie, Reception Team on 26 Feb 2023
Good afternoon, Keith,Thank you for taking the time to write your review on your stay with us. we are glad to see you enjoyed your stay with us and hope to see you again in the near future.Kind regards

10/10 Excellent

Abhishek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cleaned promptly every day, new towels and amenities refreshed regularly.
Stayed 3 nights in Jan 2023
Response from Natalie, Reception Team on 12 Feb 2023
Good afternoon, Abhishek,Thank you for taking the time to write your review on your stay with us. we are pleased to see that you enjoyed your stay and we hope to see you again in the near future.Kind regards

2/10 Terrible

Chris

Disliked: Staff & service, property conditions & facilities
From checking in to checking out was very poor
Stayed 3 nights in Jan 2023
Response from Natalie, Reception Team on 12 Feb 2023
Good afternoon, Chris,Thank you for taking the time to write your review on your stay with us. We are sorry that we did not meet your expectations and hope this does not deter you from booking with The Campanile again in the future.Kind regards

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stop. Food and drink available on site. Friendly staff - they switched channels so I could watch football!
Stayed 1 night in Jan 2023
Response from Natalie, Reception Team on 20 Jan 2023
Good morning, Peter,Thank you for taking the time to write your review on your stay with us. We are pleased that you enjoyed your stay with us and hope to see you again in the near future.Kind regards

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Response from Natalie, Reception Team on 20 Jan 2023
Good morning, Philip,Thank you for taking the time to write your review on your stay with us. We are pleased that you enjoyed your stay with us and hope to see you again in the near future.Kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Really friendly staff and decent food but heating was inadequate especially given recent weather!
Stayed 1 night in Dec 2022
Response from Natalie, Reception Team on 20 Dec 2022
Good morning,Thank you for taking the time to write your review on our hotel. Please accept our apologies that the room was not heated up to standard, especially during the adverse weather we have had recently. This shall be addressed with the relevant staff.We hope this does not deter you from staying with us at The Campanile in the future.Kind regards

4/10 Poor

Chris

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022