Rutledge Hotels

"Evening staff was amazing. The lobby was really nice and smelt amazing. As you make your way through the hotel you start to see some issues. The carpet through the hallways was starting to come up. The flooring in the elevator looked horrible because it was ripped all over and they tried to cover it with a rug. There was mold around the shower in the room. The plug ins were coming out of the walls and half of them did not work. The safety lock on the doors were sketchy and did not seem too safe. Breakfast was mediocre but the coffee was decent. Not a horrible place to stay but will try to find something different next time. "

"Our front desk agent it was her 1st day. She was great. What a lovely young lady "

"Our 4th time traveling to the resort. Always a good experience from check in to check out. The Camp Social Food Hall was particularly accommodating and friendly."

"This building needs to better maintained. There are stains on the ceiling, the shower didn’t work properly, the sofa bed pull out mattress had stains on it, I looked under the sink for something and there was a baby pacifier—not sure how long it has been there. Also, I am not sure if they provided new sheets or not for the pull out sofa-because they were just wadded up and thrown on the top shelf of the closet. The photos used in advertising are definitely stock. I am not a high maintenance hotel person, but it was apparent this place is not the cleanest and in need of maintenance and updating. "

"Breakfast staff wasn’t very friendly. "

"The 1st room we got had used cigarette butts in the mattress, chewed gum stuck to a pillow and urine stains on the sheets. We spoke to the front desk who gave us a second room. This room also had urine stained sheets. At this point the manager came to the room and advised there was nothing he could do, we'd have to find a new hotel as there was nothing he could do, he had no more rooms. After explaining we drove almost 10 hrs during spring break there and some back and forth, he agreed to change both beds himself and he did. However this was a very unprofessional way to start our trip and disappointing we had to debate with him."

"The breakfast was subpar but everything else was good "

"Couldn’t have chosen a better place to stay we will be back forsure"

"Clean room, ample safe parking. View of the Smokies was great. Check-in smooth."