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Reviews of Courtyard by Marriott San Diego Mission Valley/Hotel Circle

3 out of 5
Courtyard by Marriott San Diego Mission Valley/Hotel Circle
595 Hotel Circle South, San Diego, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 468 out of 1004 reviews" "
Rating 8 - Good. 233 out of 1004 reviews" "
Rating 6 - Okay. 147 out of 1004 reviews" "
Rating 4 - Poor. 89 out of 1004 reviews" "
Rating 2 - Terrible. 67 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from April on 29 Apr 2024
Hello Russell, I'm so glad to hear you had a wonderful stay with us. We hope you choose to stay with us again in the future.

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from April on 26 Apr 2024
Hello William, thank you so much for your feedback. We are so happy to hear that you enjoyed your stay with us. We hope you choose to stay with us again in the future.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the area most of all because it was near all these amenities that were close by to go to and it was very quiet even though it was close enough to the freeway.
Stayed 1 night in Apr 2024
Response from Ms. Tamayo on 22 Apr 2024
Hello Ms. Alicia, Thank you for your feedback, we're glad you enjoyed your stay with us.

6/10 Okay

Heather

It was far from town and that was not clear in description. I filtered by distance but it was i correct.
Stayed 3 nights in Apr 2024
Response from April on 20 Apr 2024
Hello Heather, I'm so sorry that you were misinformed by the information online. I have addressed this with management to see if we can make it clearer for you in the future.

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 17 Apr 2024
We are so glad that you enjoyed your stay with us! Have a nice day and hope to see you again in the near future!

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here! The hotel was so clean and the staff very kind. My only complaint is parking was $30/day with no other options.
Stayed 4 nights in Apr 2024
Response from April on 16 Apr 2024
Hello Colleen, thank you so much for your feedback. We truly appreciate it.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from April on 8 Apr 2024
Hello Amber, thank you so much for your feedback. We truly value your opinion. I'm so glad to hear you had a good stay with us. We hope you choose to stay with us again in the future.

10/10 Excellent

Kebba

security knocked on my door too hard for no reason
Response from April on 7 Apr 2024
Hello Kebba, I'm so sorry to hear they knocked on your door. I have addressed the issue with our 3rd party security team to ensure this does not happen again.

4/10 Poor

Otis

Business traveller, Travelled with partner
Disliked: Staff & service
Room wasn’t clean, hair all over bed sheets and had bad odor
Stayed 2 nights in Apr 2024
Response from April on 7 Apr 2024
Hello Otis, I am so sorry you did not enjoy your stay with us. I hope we have the opportunity to make your stay more enjoyable in the future.

10/10 Excellent

Rio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was conveniently close to the popular tourist destination w/o being too busy.
Stayed 3 nights in Mar 2024
Response from April on 7 Apr 2024
Hello Rio, I'm so glad to hear that you enjoyed your stay with us. We hope you choose to stay with us again in the future.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from April on 7 Apr 2024
Hello Stacy, we are so happy to hear that you enjoyed your stay with us. We hope you choose to stay with us again in the future.

6/10 Okay

Mario

Liked: Amenities
The most notable issue was the plumbing; the shower was clogged, which made showering uncomfortable and unhygienic. Additionally, the bed was overly soft to the point of being unsupportive, contributing to a less restful night’s sleep in a room that was already compromised by excessive noise. This issue was exacerbated by the thin walls between adjoining rooms, which did little to provide privacy. The room’s air conditioning unit was both outdated and noisy. On a positive note, the staff at the hotel were friendly and welcoming, which was a highlight in an otherwise underwhelming experience.
Stayed 3 nights in Mar 2024
Response from Front Desk Agent on 1 Apr 2024
Good afternoon Mario,Thank you for taking the time to let us know about your experience while staying with us. Your experience with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.

8/10 Good

Vikram

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here.
Stayed 1 night in Mar 2024
Response from April on 30 Mar 2024
Thank you so much for your feedback. We truly value your opinion and hope you choose to stay with us again in the future.

10/10 Excellent

Corine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer sevice was great. Rooms were clean and spacious
Stayed 2 nights in Mar 2024
Response from April on 27 Mar 2024
Thank you so much for your feedback. We truly value your opinion. We hope to see you back again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from April on 27 Mar 2024
Thank you so much for your feedback. We truly value your opinion. We hope to see you back again.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from April on 27 Mar 2024
Thank you so much for your feedback. We truly value your opinion. We hope to see you back again.

8/10 Good

Karina

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from April on 27 Mar 2024
Thank you so much for your feedback. We truly value your opinion. We hope to see you back again.

10/10 Excellent

Julie

Travelled with partner
Liked: Amenities
Great service, lovely, clean rooms. Great breakfast and dinner!
Stayed 1 night in Mar 2024
Response from April on 27 Mar 2024
Thank you so much for your feedback. We truly value your opinion. We hope to see you back again.

10/10 Excellent

Melanie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful all-around and it was a comfortable stay! On a side note, the Baristas were unfriendly, and did not even greet, or make eye contact. But other than that, looking forward to my next stay in the future.
Stayed 1 night in Mar 2024
Response from April on 24 Mar 2024
Thank you so much for you feedback. We truly value your opinion and look forward to having you with us again.

10/10 Excellent

The Crazy Life Of Jada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff was very friendly and helpful. We will be staying here again for our next trip back!
Stayed 2 nights in Mar 2024
Response from April on 24 Mar 2024
Thank you so much for you feedback. We truly value your opinion and look forward to having you with us again.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and quiet, didn't spend much time at the hotel or surrounding area but the freeways were easily accessed. Would definetly stay here again.
Stayed 2 nights in Mar 2024
Response from Front Desk Agent on 18 Mar 2024
Thank you for staying with us! Will see you again in the near future! Have a nice day!

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, property conditions & facilities
Hacen cobros extra sin avisarte solo te roban es un abuso pésimo servicio nooo lo recomiendo para nada
Stayed 2 nights in Mar 2024
Response from April on 24 Mar 2024
I'm so sorry to hear that you did not enjoy your stay with us. I have shared your comments with management to ensure this do not happen again in the future.

4/10 Poor

Denise, Alton

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The ac and heater unit is disgusting, filthy with bugs and dust, the bathroom wall vent filthy and the small refrigerator was not working and was full of ice build up. For $201 a night is ridiculous! The lobby was full of screaming kids. The cafe isn't open late enough.
Stayed 1 night in Mar 2024
Response from April on 24 Mar 2024
I'm so sorry to hear that you did not enjoy your stay with us. I have shared your comments with management to ensure this do not happen again in the future.

10/10 Excellent

Olga, Renton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and safe stay
Stayed 3 nights in Jan 2024
Response from April on 24 Mar 2024
Thank you so much for you feedback. We truly value your opinion and look forward to having you with us again.

10/10 Excellent

Ashley, Bell gardens

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff goes above and beyond.
Stayed 1 night in Mar 2024
Response from April on 24 Mar 2024
Thank you so much for you feedback. We truly value your opinion and look forward to having you with us again.

6/10 Okay

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is friendly and helpful. The room was rough. The bathroom door was hard to shut, old light switches with gunk around them, mini fridge didn’t work great, and a big board came out from under the bed cutting into your walking path. My mother in law ran into it a couple of times. The pool wasn’t heated, as it claimed to be. The hot tub was really hot and the jets didn’t work very often. The seat for elderly/disabled to get into the hot tub was sitting there but not mounted into the ground. One of the big elevators wouldn’t go to the main floor even though the button would light up. Overall, friendly staff, building needs work.
Stayed 4 nights in Mar 2024
Response from April on 24 Mar 2024
I'm so sorry to hear that you did not enjoy your stay with us. I have shared your comments with management to ensure this do not happen again in the future.

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness
Excellent stay. The only thing I didn’t like was the Bistro. It opened at 4:30pm. and you order at the bar.
Stayed 3 nights in Mar 2024
Response from April on 24 Mar 2024
Thank you so much for you feedback. We truly value your opinion and look forward to having you with us again.

8/10 Good

Chandra

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I took 3 showers during my stay. I had no hot water for any of the three showers. Ice cold for two luke warm for one. My sister was on the same floor and her and her wife checked out because the cold water, the agent that checked them in was highly rude, and the room they checked into was dirty. Also the floors are supposed to be key card secured but four times during my stay at the oddest hours random carriers were coming on the floors slipping marketing material not related to the hotel under the door. I was so scared because I had just gotten out of the shower I was drying off and knock knock door handle shake menu slipped under door. Elevators were down at time of check in. I travel a lot I've stayed at a lot of hotels, I've stayed at this hotel multiple times, the quality and service at this location has declined. For the cost of the location and brand you expect more - or at least a minimum level of cleanliness, friendliness, and security. When I checked out at 4am Monday morning there was a third party security supervisor visiting with the front desk representative on the phone with the third party security dispatch saying how the property was out of compliance because no security officer had shown up for shift in there in 3 days which was a violation of their service level agreement with the property. Will look for an alternate hotel next time I'm in San Diego.
Stayed 2 nights in Mar 2024
Response from April on 24 Mar 2024
I'm so sorry to hear that you did not enjoy your stay with us. I have shared your comments with management to ensure this do not happen again in the future.

6/10 Okay

Darian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of San Diego. Everywhere we wanted to go was 5-15 mins away.
Stayed 2 nights in Mar 2024
Response from April on 9 Mar 2024
Hello, Thank you so much for your feedback. We value your time.

10/10 Excellent

Eden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful…
Stayed 2 nights in Mar 2024
Response from April on 9 Mar 2024
Hello, Thank you so much for your feedback. We value your time.

8/10 Good

shabnam

It was nice and clean with very friendly staff!
Stayed 2 nights in Feb 2024
Response from April on 9 Mar 2024
Hello, Thank you so much for your feedback. We value your time. We are so glad to hear that you have a great stay with us.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ash on 2 Mar 2024
Thank you for taking the time to leave your feedback! We're so happy that you enjoyed your stay and hope to see you next time.

10/10 Excellent

Di

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Jonathon on 1 Mar 2024
Thank you so much for your feedback. We value your time. We hope you choose to stay with us again in the future.

10/10 Excellent

Roel Anthony

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Like - property is central to everything/ day staff was very helpful (Andrew)/housekeeping was very friendly Dislike - elevator was broken for almost 2 days/night staff not very helpful/elevator had blood on the ground and was not mopped until next day
Stayed 5 nights in Feb 2024
Response from Jonathon on 1 Mar 2024
Thank you so much for your feedback. We value your time. We hope you choose to stay with us again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jonathon on 1 Mar 2024
Thank you so much for your feedback. We value your time. We hope you choose to stay with us again in the future.

10/10 Excellent

Angela, Jonesborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Feb 2024
Response from April on 23 Feb 2024
Thank you so much for choosing to stay with us. I'm so glad you chose to stay with us.

10/10 Excellent

Alicia

Business traveller
Liked: Amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023
Response from April on 23 Feb 2024
Thank you so much for choosing to stay with us. I'm so glad you chose to stay with us.

6/10 Okay

Steven, Hobe Sound

Travelled with partner
Liked: Staff & service
This property needs an upgrade. It’s run down, (the couch cushions were shredded) and in need of renovations. And the rooms that face the highway are noisy.
Stayed 4 nights in Feb 2024
Response from April on 23 Feb 2024
Thank you so much for choosing to stay with us. I'm so sorry you did not enjoy your stay. I have addressed your concerns with management.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
April was AMAZING 💯💯 The Best Front desk Customer service I’ve EVER experienced
Stayed 2 nights in Feb 2024
Response from April on 23 Feb 2024
Thank you so much for choosing to stay with us. I'm so glad you enjoyed your stay.

2/10 Terrible

Kerry

Business traveller
Took a long time to check in. Charged additional $30 to park car - not disclosed up front. No place to fill water, expensive coffee. No thanks going forward!
Stayed 1 night in Feb 2024
Response from April on 10 Feb 2024
Than you so much for your feedback. I'm so sorry that you did not have a good stay with us. I have brought these issues to our manager's attention to ensure this does not happen again in the future.

4/10 Poor

Daniel

Travelled with family
Maid service was very bad
Stayed 4 nights in Feb 2024
Response from April on 10 Feb 2024
Than you so much for your feedback. I'm so sorry that you did not have a good stay with us. I have brought these issues to our manager's attention to ensure this does not happen again in the future.

2/10 Terrible

Sarah

Business traveller
Disliked: Cleanliness, property conditions & facilities
The shower was filthy, had hair in it, clearly had not been cleaned. The outside parking lot light was flashing all night and went through the curtains. The TV and lights turned on and off during the night, and 3 times someone else tried to enter my room.
Stayed 1 night in Jan 2024
Response from April on 2 Feb 2024
Hello Sarah, I'm so sorry you did not enjoy your stay with us. I have addressed your concerns to the correct department to ensure these issues do not happen in the future

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
It made my evening easy
Stayed 2 nights in Jan 2024
Response from April on 1 Feb 2024
Hello Jeanine, thank you so much for you feedback. Your time is important to us. We hope you choose to stay with us again.

8/10 Good

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from April on 1 Feb 2024
Hello Carly, thank you so much for you feedback. Your time is important to us. We hope you choose to stay with us again.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
we love the attention, and great customer service.
Stayed 1 night in Jan 2024
Response from April on 1 Feb 2024
Hello Hugo, thank you so much for you feedback. Your time is important to us. We hope you choose to stay with us again.

10/10 Excellent

Gerardo

Stayed 2 nights in Jan 2024
Response from April on 1 Feb 2024
Hello Gerardo, thank you so much for you feedback. Your time is important to us. We hope you choose to stay with us again.

10/10 Excellent

Erik

Stayed 2 nights in Jan 2024
Response from April on 1 Feb 2024
Hello Erik, thank you so much for you feedback. Your time is important to us. We hope you choose to stay with us again.

6/10 Okay

Renata

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from April on 1 Feb 2024
Hello Renata, thank you so much for you feedback. Your time is important to us. We hope you choose to stay with us again.

10/10 Excellent

cassandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, easy to park
Stayed 2 nights in Jan 2024
Response from April on 28 Jan 2024
Thank you so much for you feedback!

10/10 Excellent

Laszlo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from Ash on 28 Jan 2024
Thank you so much for your feedback. We're so happy that you enjoyed your stay with us, and hope to see you again soon!