Outdoor pool

Reviews of Motel 6 San Diego, CA - Hotel Circle - Mission Valley

2 out of 5
Motel 6 San Diego, CA - Hotel Circle - Mission Valley
2424 Hotel Circle North, San Diego, CA

Reviews

6.6
Rating 10 - Excellent. 295 out of 1003 reviews" "
Rating 8 - Good. 179 out of 1003 reviews" "
Rating 6 - Okay. 186 out of 1003 reviews" "
Rating 4 - Poor. 159 out of 1003 reviews" "
Rating 2 - Terrible. 184 out of 1003 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Smells
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Hi Christine,We are feeling sad to read your opinion about our hotel. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The halls smell like urine and pot. The walls are paper thin do you can hear conversations and tvs all night. Its freezing in the room. The bathroom was not very clean.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Hi Christine,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our housekeeping team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

4/10 Poor

Lorena P.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my bf for 4 nights, room was not serviced at all. The ice machines were broken. Different neighbors waking us up around 2 am each morning loud talking and noises. Seemed like they were housing homeless people which is great for them.. but we should know and we shouldnt be paying over $115 plus for a room for that kind of quality.
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Dear Guest,I am deeply sorry to hear about your negative experience during your stay with us. Your opinion is crucial in assisting us to address areas for improvement. We sincerely apologize for any difficulty caused by a lack of room service, damaged ice machines, and disruptions from adjoining guests. We strive to provide a pleasant and happy stay for all of our visitors, and we regret that we did not meet your expectations on this occasion. Rest assured, we will take quick action to address any concerns, ensuring a better experience for future guests. Thank you for bringing these concerns to our notice; we hope to welcome you back and exceed your expectations in the future.

4/10 Poor

Bonnie

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
There was homeless people sleeping and hanging around, Mattress was behind the dumpsters and they were sleeping on them. People in the parking lot trying to prostitute with the men in our group.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good. Our room was clean, everything worked and was comfortable. What I especially liked was was how welcoming the front office staff was. Marcos checked me in and he was AWESOME! I even told him! He gave information and assured our room would be safe location. He even said to make sure as soon as we got into our room to make sure everything worked and was satisfactory as soon as got in, so if there was anything wrong he would assign us a working room right away. Very sweet and accommodating. I would stay here again just because of him. The rest of the staff was very friendly as well. Thank you Marcos!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,We're delighted your stay with us was exceptional, earning a well-deserved 5-star rating! It's truly wonderful to learn that your room was impeccably clean, comfortable, and fully functional, ensuring a seamless experience throughout your stay. Providing outstanding customer service is at the heart of what we do, and we couldn't be happier to hear that Marcos went the extra mile to ensure your arrival was welcoming and worry-free. Your heartfelt compliments will be shared with Marcos and our entire team, motivating us to continue delivering top-notch service. We eagerly anticipate the opportunity to welcome you back for another memorable stay in the future!

2/10 Terrible

Andrew

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived my wife was greeted by a homeless person who wanted to use her phone. The place had a bunch of migrants and homeless people all over the property. At 9:00 PM a dog across the hall would not stop barking. At 10:30 PM a mariachi band started up in the room next to us and a bunch of drunk, loud men started singing in Spanish as loud as they could. I called the front desk and asked for all of my money back for that night and the following night. We left.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits. We hope you will choose us again in the future.

4/10 Poor

Daisy

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad smell inside, elevator, stairwell and room. Called in the evening to request towels and did not receive anything until my husband went to the front desk the next morning. They said they would send someone by the end of day. Also there were no toiletries besides hand soap
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take your comments seriously and will address the issues you've raised with our housekeeping and maintenance teams to ensure a more pleasant experience for our future guests. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a much-improved stay.

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This site is used as housing for homeless people. The room was clean, and the lock worked, so I guess my daughter and I were safe. A homeless person warned us about bedbugs and dropped a bunch of f-bombs. Found no bedbugs fortunately. I felt for the cleaning staff and tipped them well. Front desk never mentioned ANYTHING. It was noisy. Toddlers stamping upstairs, crowds of young people talking outside. No tissues, shampoo, conditioner, or coffee maker. Like staying in a hostel. Wish I had stayed at the Best Western next door. Was not relaxing.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you found the room clean and secure during your stay. However, we apologize for the inconvenience caused by the noise and the lack of amenities such as tissues, shampoo, conditioner, and a coffee maker. We will certainly take your comments into consideration to improve our services and communication with guests. We value your patronage and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
just one problem not elevator
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Dear Guest,Thanks for the 4 out of 5 ratings! We're committed to making your experience even better. we will share your thoughts or suggestions about your elevator for future improvements. Our team values your input and is here to make sure you always get the best service. Looking forward to exceeding your expectations!

4/10 Poor

Jaime

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel smelled. lots of suspicious going ons. Noisy.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,We sincerely regret for any inconvenience you had during your stay. Our first objective is to provide a comfortable and secure atmosphere for all of our guests. We take your input seriously and will look into the issues you've highlighted so that they can be addressed right away. Thank you for bringing these concerns to our notice; we hope to welcome you back for a much better experience in the future.

4/10 Poor

Roy, Chandler

Travelled with partner
Liked: Staff & service
The Heat/Cool wall unit extremely noisy. Finally turned it off to try to get sleep. Acoustics poor, people above on the 2nd floor constantly walking hard on their floor and very loud within our room. Very little sleep, unfortunately. Will not return.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve. We would love it if you would come back to stay with us again - we do not doubt that the next time you will have the wonderful experience that the vast majority of our guests have.

8/10 Good

joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good room just need do not disturb placers for the doors
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Thank you for your feedback and 4-star rating! We promise to never stop providing you with excellent facilities and services. Your input regarding the necessity of "do not disturb" signs for the doors is much appreciated by our team. We'll keep this in mind for any upgrades to guarantee our visitors have a more comfortable stay. We're delighted you enjoyed your room and hope to see you again soon!

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 Okay

Anthony

Travelled with group
Liked: Staff & service
Disliked: Amenities
The hotel was a little dirty. Property was old, needs a refresh serves its purpose. Definitely not worth the nightly rate.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you to give us another chance to improve our services to serve you better in the future.

2/10 Terrible

Alveraz

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to call front desk three times for insane noise in rooms to my right (crackhead) and to my left (barking dog). Terrible sleep and paper thin walls.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,Our team apologize for the unpleasant experience you had during your stay. Your comfort is extremely important to us, and we regret that noise issues from nearby rooms had major impacts on your sleep quality. Please know that we value your input and will address these problems as soon as possible to ensure a more peaceful experience for all future guests.

4/10 Poor

Colin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in employee at front desk had a bit of an attitude. Hotel did not provide shampoo and body wash. Towels were usable but low quality. Keycard would stop working randomly and had to get it remagnetized nightly. Hotel security did not appear to be present, as people not residing at the hotel would roam around frequently. Housekeeping was non existent. Hotel did not provide do not disturb signs. Toilet quality could be improved. Bed was alright. Two stars out of five, will not be returning to this location.
Response from Sophia CSR on 18 Mar 2024
Dear Guest,I'm sorry to hear about your experience. We deeply regret the inconvenience you faced during your stay. Your feedback is valuable, and we apologize for falling short of your expectations. We are actively addressing the issues mentioned, and are committed to improving our services. We hope to have the opportunity to provide you with a much better experience in the future.

8/10 Good

Frederic

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,Appreciate your 4-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!

8/10 Good

Travis

Liked: Staff & service
👍
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Dear Guest,Thanks for the 4 out of 5 ratings! We're committed to making your experience even better. If you have any thoughts or suggestions about your stay, feel free to share. Our team values your input and is here to make sure you always get the best service. Looking forward to exceeding your expectations!

8/10 Good

steve

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Dear Guest,Appreciate your 4-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!

10/10 Excellent

bridgit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food places are a short distance but never freeway entrance which makes it convenient
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Dear Guest,Thank you for your 5-star review! We appreciate your positive feedback and are delighted to hear that our convenient location near local food places has enhanced your experience. We look forward to serving you again soon!

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service
Very helpful staff
Stayed 1 night in Mar 2024
Response from Sophia CSR on 8 Mar 2024
Dear Guest,Thank you for your 4-star rating! We're glad you liked our helpful staff and had a great experience with us. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

10/10 Excellent

Lyrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Feb 2024
Response from Sophia CSR on 4 Mar 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Yang

Stayed 1 night in Feb 2024
Response from Sophia CSR on 24 Mar 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Billie

Liked: Staff & service
Disliked: Property conditions & facilities
I been here two days and my tv has not worked at all I called about it and nothing was done,I’m very disappointed due to the fact I wanted to take this time and relax and watch movies but instead I had to use my phone to watch anything,I plan on contacting someone about this I feel I waisted my money other than that it was quiet rooms are clean customer service is good besides my tv issue
Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,We're pleased to hear you found our rooms quiet and clean and appreciated our customer service. However, we apologize for the inconvenience regarding your TV issue. We understand the importance of a relaxing stay, and we're sorry this aspect fell short. Please allow us the opportunity to address this concern promptly.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service clean rooms quiet no drama or noise
Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,Our team can't thank you enough for your positive feedback and 5-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Erika, Los Angeles

Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very nice. Easy fast check in.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,Thank you for your delightful feedback! We are thrilled to hear that our front desk staff made your experience enjoyable with their friendliness and efficient service. We appreciate your 5-star rating and look forward to welcoming you back for another seamless stay!

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark is super chill moves like a sloth but it’s like talking to a modern day cheech and Chong lol
Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,Thank you for the awesome 5-star review! We're thrilled to hear you had a great experience with Mark. He's definitely got that chill vibe, and we like the comparison to a modern-day Cheech and Chong – sounds like a fun time! We appreciate your support and hope to see you again soon.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexandrea is the best
Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,We greatly appreciate your generous review and 5-star rating! We're thrilled to know that Alexandrea's service has exceeded your expectations. Your feedback means a lot to us, and we're committed to maintaining this level of excellence. If you have any additional comments or suggestions, please feel free to share them with us. Your satisfaction is our utmost priority, and we look forward to serving you again in the future!

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100/100
Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to 5 and 805 freeway
Stayed 1 night in Jan 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the front desk staff
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you liked our friendly staff. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Jan 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here
Stayed 1 night in Jan 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mangers Benjamin and Myra have really turned this property I have been staying here for years and have never seen this property in better condition. 10/10 would recommend
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.

4/10 Poor

Reinierys, North Las Vegas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was old and very unsafe. The ice machine was broken..so we had to go to another tower for it..horrible place and filled with homeless people
Stayed 1 night in Feb 2024
Response from Sophia CSR on 22 Feb 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like my stay
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We are looking forward to hosting you again soon.

2/10 Terrible

Dewei

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside of this hotel smells like urine. The place has no shampoo, no hairdryer, and the towels feel slippery. The hallway between rooms looks like its not been cleaned in a year. Would not recommend - this is one of those D tier motels.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,It is disheartening to hear about your experience. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you give us another chance to improve our services to serve you better in the future.

6/10 Okay

Cynthia

Travelled with partner
Bed is good. No restaurants close to the property. No hair conditioner. No hair dryer.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Feb 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this rating and comment. However, We regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Jane

Stayed 2 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,We are sad to see this rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Always dependable, clean, and friendly.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We sincerely appreciate your stellar 5-star review! It's incredibly rewarding to know that our commitment to being dependable, maintaining cleanliness, and offering friendly service has resonated with you. Your satisfaction remains our utmost priority, and we're grateful for your ongoing support. We eagerly anticipate the opportunity to serve you once more soon!

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Response from Sophia CSR on 17 Feb 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Renn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I like that it was pretty central and convenient to many things. The staff is very kind and helpful. The room is a bit below average, And was very bare-bones. I mean it did have a bed, two towels, and a bar of soap. There was a mini fridge, but no microwave, or iron which was ok. But there wasn’t even any shampoo, just a bar of soap. But I guess you can’t beat the price. And as I mentioned, the staff was very helpful.
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 30 Jan 2024
Dear Guest,We are happy to see this 3-star rating and positive review. We're glad to hear you found our location convenient and our staff kind and helpful. Our team appreciate your feedback about the room amenities, and we'll consider it for future improvements. We strive to offer affordable prices, and we're pleased you found value in that aspect. We hope to welcome you back and provide an even better experience next time.

2/10 Terrible

Carlos

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Gizaw

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 days: these is what happened: no room service for a single day. Nothing. Room towels are too small for a body People come with dogs and both never rests in the night. In short I don’t recommend motel 6 to stay
Stayed 5 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. Your concerns have been noted and forwarded to our team for improvement. We will hope you to give us another chance to improve our services to serve you better in the future.

2/10 Terrible

Maria

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
Plumbing was stopped up in bathroom. Office personnel would not make change to use in vending machines.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 20 Jan 2024
Hi Linda, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

10/10 Excellent

Lakeisha

I love their customer service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.