- Liked: Amenities, property conditions & facilities
- Disliked: Staff & service
The hotel itself was nice as well as the location. The room was stuffy and smelled like cleaning products and you couldn’t open a window for fresh air. The carpet was dirty. The housekeeping staff was very friendly but the front desk staff were disappointing. This is the first time I’ve ever stayed in a hotel for a special occasion and have the hotel staff be completely indifferent to the fact. My husband and I were celebrating our anniversary and when I messaged the hotel and asked about what the hotel might do for us they responded with a list of items and offered to send pricing which they never did. When we checked in we mentioned it again and it wasn’t even acknowledged. The bed was supposed to be a king but it was a queen so my husband barely fit on it. In conclusion next time I would look elsewhere for a better guest relations experience.