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Reviews of Golden Gate Hotel

3 out of 5
Golden Gate Hotel
775 Bush St, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 161 out of 246 reviews" "
Rating 8 - Good. 43 out of 246 reviews" "
Rating 6 - Okay. 17 out of 246 reviews" "
Rating 4 - Poor. 13 out of 246 reviews" "
Rating 2 - Terrible. 12 out of 246 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great..if only a complemtary parking can be provided as an option
Stayed 2 nights in Apr 2024
Response from Eduardo on 30 Apr 2024
Dear Ahmad, Thank you for your feedback !

10/10 Excellent

SETH ANGELO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value
Stayed 1 night in Apr 2024
Response from Eduardo on 29 Apr 2024
Thank you for your review. We hope to see you again soon !

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time @ The Golden Gate Hotel. The place gives a sweet home feeling. The staff was friendly and Skittles just added to the feeling of home.
Stayed 1 night in Apr 2024
Response from Masha on 16 Apr 2024
Thank you so much for taking your time to write us such a kind review, James! We happy to hear you had a pleasant stay with us. Kind regards.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Masha on 16 Apr 2024
We are so happy to hear you enjoyed your stay with us, Ashley! We hope to see you again! Kind regards.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I loved the hotel, very quiet and super clean rooms. Think only downfall was just it being pretty small, my boyfriend and I are both over 6ft so some things were a bit of a squeeze but nothing that was make or break for our stay. The shared bathroom is also a new experience but it was so quiet and such that it wasn’t a problem. Skittles the cat that lives there was the biggest highlight of our stay though lol.
Stayed 1 night in Apr 2024
Response from Masha on 13 Apr 2024
Hi, Elizabeth! Thank you for staying with us and we appreciate your feedback. We hope to see you again in the future! Kind regards.

6/10 Okay

Patricia A

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
While a quaint place to stay, it could use some updates. We had very little water pressure in our tub. We had no cold water in our sink and the hot tap leaked. The TV also wouldn't work. We paid extra to have a private bathroom, and i dont think it was worth it. We loved the staff and the breakfast at the neighboring hotel. We also enjoyed Skittles! She is a sweetie. The cookies in the afternoon were also great.
Stayed 6 nights in Apr 2024
Response from Masha on 10 Apr 2024
Hi, Patricia! We appreciate your review and thank you for letting us know your concerns, they will be addressed. Please remember the staff is always here to help with any issues during your stay! Kind regards.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Skittles made it feel like a home <3
Stayed 2 nights in Mar 2024
Response from Masha on 6 Apr 2024
We are so happy you enjoyed your stay with us, Edward! Skittles is always here to welcome you as our guest again! Kind regards,

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Masha on 4 Apr 2024
We appreciate your review, Sergio! We hope to see you again in the future. Regards,

2/10 Terrible

Carlos

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
IF YOUR ALLERGIC TO CATS, STAY AWAY!!! It doesn’t say in the description of the hotel that they have cats that live inside the hotel. The hotel smells just like cat piss! No toilet in the room! STAY AWAY!
Stayed 1 night in Mar 2024
Response from Sabina on 2 Apr 2024
Hi Carlos,Thankyou for taking time to share your feedback with us. Regarding your comment about cats, we do have mentioned on Expedia that we are pet friendly hotel, and if you check our website, it is clearly mention we have skittles(cat) in the hotel. About shared bathroom, we offer a range of options including shared bathrooms and private bathrooms. and we apologize if there was any confusion regarding your booking.

4/10 Poor

Frank

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
No Restroom in the bedroom
Stayed 1 night in Mar 2024
Response from Masha on 4 Apr 2024
Hey Frank! Thank you for your feedback, we have rooms with private bathroom as well, however, the rooms are assigned by category of the booked room. We are sorry we did not meet your expectations,Kind regards.

6/10 Okay

Norman

Liked: Cleanliness, staff & service
Won’t stay there again.
Stayed 3 nights in Mar 2024
Response from Golden Gate Hotel on 26 Mar 2024
Thank you for your feedback! We are sorry we did not meet your expectations. Kind Regards.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel. We read the reviews so we knew what to expect. My wife fell in love with Skittles the cat. Breakfast was at their sister hotel a few doors down and it was good. If you are looking for a unique experience we highly recommend this place
Stayed 1 night in Mar 2024
Response from Golden Gate Hotel on 25 Mar 2024
Thank you so much for your kind review, Scott! We are so happy to hear you enjoyed your stay with us. We hope to see you again soon. Kind Regards,

6/10 Okay

Rosa

Travelled with family
Disliked: Amenities
Very convenient and accessible location. Room was downstairs basement, no AC or fans, window had no screen. If you keep window open all night you might be kept up by busy EMS sirens. Staff provided a fan upon request from their storage area. Communal restroom was generally clean and well maintained. Room did not have a fridge or microwave. Coffee available upstairs.
Stayed 3 nights in Mar 2024
Response from Golden Gate Hotel on 11 Mar 2024
Hello, Rosa! Thank you for your review! We are a small antique boutique hotel and unfortunately, we can't accommodate all facilities in the room. We do have a fridge and microwave in our kitchen, and we are more than happy to help you warm up the food or storage it upon request. Kind regards.

10/10 Excellent

Casie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! We came back the second leg of our trip and loved it again!
Stayed 1 night in Mar 2024
Response from GGH on 4 Mar 2024
We are happy to hear you enjoyed your stay with us, Casie! We hope to see you as our guest again! Kind regards.

10/10 Excellent

Casie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage was right across the street, and the cable car stopped at the corner right down from the hotel. The breakfast was delicious and the room was clean and had great SF character. We will be back!
Stayed 1 night in Feb 2024
Response from Golden Gate Hotel on 1 Mar 2024
Thank you for staying with us, Casie! We hope to see you as our guest again soon! Kind regards.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This spot is like no other for anyone traveling. A literal walk in time vault. This place is by far the best place to stay @ for a great time out in San Fran. Definitely will come and pay skittlez the cat another visit. Miss her already
Stayed 3 nights in Feb 2024
Response from Golden Gate Hotel on 25 Feb 2024
We are verry happy to hear that you enjoyed your stay with us, Christian! Thank you so much for your kind review! We're looking forward your next stay with us in San Francisco! :)All the best.

10/10 Excellent

Cora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cutest hotel I’ve ever stayed at! Anytime I’m in SF I’ll be staying there. I did get the privet bathroom so I can’t say how it is sharing a bathroom. Parking is across from the hotel $40 a night. So much in walking distance one down side and it’s not the hotels fault it’s VERY loud all night long.
Stayed 1 night in Feb 2024
Response from Golden Gate Hotel on 17 Feb 2024
Thank you so much staying with us and for taking the time to leave us such a glowing review! We are happy that we were able to provide you with a pleasant stay. We hope to see you again in the future!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel 1914 gen. Functional 1914 elevator. Skittles the cat was cool. Family owned place with super nice staff. Breakfast was great. Would definitely stay again
Stayed 1 night in Feb 2024
Response from Golden Gate Hotel on 17 Feb 2024
Thank you so much for your glowing review Mark! We appreciate you choosing to stay with us during your trip. All the best!

6/10 Okay

Almaz

Stayed 2 nights in Feb 2024
Response from Golden Gate Hotel on 7 Feb 2024
Thank you for choosing to visit us! We hope to see you again in the future. All the best!

10/10 Excellent

Anait

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its reminds me Paris where I had good time and good memories. Loved room 407, antique furniture, elevator and very comfortable bed.
Stayed 1 night in Feb 2024
Response from Golden Gate Hotel on 8 Feb 2024
We are very happy to hear you enjoyed your stay with us, Anait! We hope to see you as our guest again.Kind regards.

10/10 Excellent

Sunnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE LOVE SKITTLES!!!
Response from Golden Gate Hotel on 22 Jan 2024
Thank you for your feedback, Sunnie! Skittles is looking forward your next stay with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Golden Gate Hotel on 22 Jan 2024
We appreciate your feedback, Michael! We glad you enjoyed your stay with us!

6/10 Okay

Cirby, LOOMIS

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Golden Gate Hotel on 18 Jan 2024
Thank you for your feedback!Kind regards.

10/10 Excellent

Andrea

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time - so cozy and welcoming. We'll definitely stay here again.
Stayed 4 nights in Jan 2024
Response from Golden Gate Hotel on 12 Jan 2024
Thank you for staying with us, Andrea! We appreciate your feedback and we hope to see you again!

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old B/B with great staff.
Stayed 4 nights in Jan 2024
Response from GGH Team on 12 Jan 2024
Thankyo so much for your kind words. we hope to welcome you back to our hotel in the future.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much charm!
This hotel was super charming. It felt like an authentic, old-fashioned San Francisco experience. The staff was very helpful and pleasant, and the cat was adorable. We had a room with a shared bathroom, which was fine. It was clear that others had used it, but it was well supplied and smelled nice. The room was on the lower level, almost a basement, but had a nice green courtyard view, and it was very quiet, away from the street noise, even though it was New Year's Eve--a nice surprise. I was a little disappointed in the breakfast, which was at another cute hotel (Hotel Cornell de France) about a block away. This was on New Year's Day, and they were out of pastries and bread, even though we arrived over half an hour before the breakfast area closed. There was also no decaf coffee, and the regular coffee was not very good. The staff of the valet parking across the street were dishonest and kept telling us different rates. This is probably why Golden Gate Hotel doesn't work with them anymore. We ended up parking at White House Garage, about a quarter mile away, which was great. Basically, Golden Gate Hotel is pretty awesome, but nearby their colleagues are not up to the same standard. That being said, the location seemed surprisingly cleaner and safer than expected, and it's convenient to lots of great stuff. I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Golden Gate Hotel on 9 Jan 2024
Hi Emily! We are so, so glad to hear you had a pleasant stay with us. Thank you for taking the time to leave us such a glowing review! Thank you for choosing us for your New Year's trip, and we hope to have you back with us again. All the best!

10/10 Excellent

Serhii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff and management. We booked too small room and I wanted to upgrade the room so they did everything to help me with that , very professional and good people ! And a cat, we loved to pet him when he was around
Stayed 7 nights in Dec 2023
Response from Golden Gate Hotel on 5 Jan 2024
Hey, Serhii!We appreciate your kind review! We are very happy to hear you had a pleasant stay. We hope to see you as our guest again.Kind regards from Golden Gate team and Skittles!

10/10 Excellent

Chunhwa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good and price is so good
Stayed 1 night in Dec 2023
Response from Golden Gate Hotel on 31 Dec 2023
Hello, Chunhwa! We are happy to hear you enjoyed your stay with us. Happy New Year!

10/10 Excellent

Julianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the amazing service at the front desk, followed by Skittles the hotel cat who I wound up buying holiday gifts for and snuggling with in my room along with providing a cup of water, the charming old building with an old bird cage elevator, and a neighborhood perfect for walking to the theatre, mall and shopping. Thanks for making my birthday special. Take good care of Skittles!!!!
Stayed 4 nights in Dec 2023
Response from Golden Gate Hotel on 30 Dec 2023
Hello, Julianne! We appreciate your kind words, and we are very happy to hear that you had a pleasant experience at the Golden Gate Hotel, we and Skittles are looking forward to seeing you as our guest again!

10/10 Excellent

GodofwarMCR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Golden Gate Hotel on 7 Feb 2024
Thank you for staying with us! We're so glad you enjoyed your stay.

10/10 Excellent

Jolene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super helpful. The small t Reception area is lovely! The room is nice and they have a cat that loves each guest!
Stayed 1 night in Dec 2023
Response from Golden Gate Hotel on 18 Dec 2023
Hello, Jolene! We are very happy to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Golden Gate Hotel on 18 Dec 2023
Thank you for your feedback, Sarah! We hope to see you as our guest in the future!

8/10 Good

Teri, Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
This is a cute property. Staff is wonderful! Get a room facing the garden as street noise can be annoying. Great breakfast!
Stayed 1 night in Dec 2023
Response from Golden Gate Hotel on 18 Dec 2023
Thank you for your kind review, Teri! We hope to see you again soon! Happy Holidays from Golden Gate Hotel!

10/10 Excellent

Penny, Fairbanks

Travelled with family
Liked: Cleanliness, staff & service, amenities
We booked this hotel for Skittles. She did not disappoint. We stayed 4 nights. She was in our room 3 of the night and stayed with us until we checked out. She’s a love. The hotel was charming and quirky. All in all, fun. The breakfast was excellent. Staff is very friendly and polite. The location is great. We enjoyed our stay here.
Response from Golden Gate Hotel on 11 Dec 2023
Thank you so much for staying with us and for leaving a review! We are so glad that you enjoyed your stay and we hope you come back to see Skittles again soon. Please come again!

8/10 Good

Monireh

Liked: Staff & service
Personnel and services
Stayed 4 nights in Dec 2023
Response from Golden Gate Hotel on 10 Dec 2023
Hi, Monireh!We appreciate your feedback and we hope to see you in the future! Kind regards.

10/10 Excellent

rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Golden Gate Hotel on 8 Dec 2023
We appreciate your positive review, Rodrigo! Thank you for staying with us and we hope to see you again!

2/10 Terrible

Swarup

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trying to be as honest as possible. One of the worst experiences ever. There was at least one cat and cat fur roaming around freely. And they don't accommodate allergies! Everything here smelled gross. The sink inside the room had a blockage. Only good thing was the location.
Stayed 1 night in Dec 2023
Response from Golden Gate Hotel on 5 Dec 2023
Hi, Swarup.We are sorry we did not meet your expectations, but we offered you full refunding for your stay and accommodate you in our sister property, but you decided to stay. Our cat Skittles is clean, and she won't follow you to the room and mostly she will stay in the lobby unless the guest takes her to the room. We also have a daily housekeeping cleaning in rooms and all public areas.Kind regards.

10/10 Excellent

Melanie

Stayed 2 nights in Nov 2023
Response from Golden Gate Hotel on 21 Dec 2023
We appreciate your feedback, Melanie! We hope to see you again, happy holidays!

8/10 Good

Melissa

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Cozy atmosphere and very nice staff. Had some issues but they were quickly resolved. As everyone points out, Skittles stole the show.
Response from Golden Gate Hotel on 28 Nov 2023
Hi, Melissa!We appreciate your kind review, and we hope to see you again!Kind regards.

4/10 Poor

Sharon

Travelled with family
Liked: Staff & service
Disliked: Amenities
Rooms were beautiful. However I expected to watch more on TV than the 700 Club. I must have missed the small print about the shared bathroom facilities. Also elevator wasn’t working. I’m sure I won’t be back.
Stayed 1 night in Nov 2023
Response from Golden Gate Hotel on 28 Nov 2023
Hi Sharon, we are sorry we did not meet your expectations. We have plenty of TV channels, you just have to use the other TV remote, and the elevator works perfectly you just have to close both doors in/out, otherwise it won't move. Instructions are provided and we have it in the elevator as well :) Please do not hesitate to ask for help or adress any issues during to stay as we are more than happy to help our guests to have a pleasant stay.Kind regards.

10/10 Excellent

Jean-Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel often for work, and stay in hotels all over the country. My experience at Golden Gate Hotel was exceptional. During your stay, expect a prime location, friendly service, free breakfast, a quaint room, a ride in an antique elevator, and a very reasonable nightly rate. The free breakfast at the Cornell was among my favorite, as was the Public Izakaya for dinner and the many cocktail bars in the neighborhood.
Stayed 3 nights in Nov 2023
Response from Golden Gate Hotel on 24 Nov 2023
Hello, Jean-Paul!We appreciate your kind review! We are very happy to hear that you had a pleasant experience with us during your stay! We hope to see you as our guest again.Kind regards,

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Skittles the cat was so cute
Stayed 3 nights in Nov 2023
Response from Sabina on 21 Nov 2023
Hi Carla, Thankyou for loving our skittles. Appreciate it.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Golden Gate Hotel was perfect for my brother's and my trip to San Francisco. It's very well located, very clean, and the staff is very friendly and helpful. The rooms are super small and tight, but comfortable and clean and very charming. The building is really neat and there's an old Victorian elevator. I would stay there again, but be warned that if you're traveling with a family it's probably not the place for you. We were two dudes on a trip to explore the city. We pretty much just slept there.
Stayed 3 nights in Nov 2023
Response from Golden Gate Hotel on 20 Nov 2023
Hello Robert! We are so delighted that you enjoyed your stay with us! Thank you for visiting us and leaving such a lovely review, we really appreciate it. We look forward to your next visit! All the best.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, affordable, walking distance to many shops and dining. The cat skittle is the best!
Stayed 2 nights in Nov 2023
Response from Golden Gate Hotel on 16 Nov 2023
Thank you for your positive review, Ashley :) We are so happy to hear you had a pleasant stay with us! We hope to see you again!

10/10 Excellent

Anmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuteness overload!
Everything was so cute and comfortable! We will be back! Great location. Easy walking to the places we wanted to go. Great breakfast!
Stayed 1 night in Nov 2023
Response from Golden Gate Hotel on 15 Nov 2023
Hello Anmarie! Thank you for staying with us and for taking the time to leave us such a glowing review. We are so happy you enjoyed your stay, and we are super looking forward to seeing you again!

10/10 Excellent

Terri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and well taken care of. Love that they have a hotel cat.
Stayed 3 nights in Nov 2023
Response from Masha on 13 Nov 2023
We appreciate your positive review, Terri!We are so happy to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Kiara

Stayed 3 nights in Nov 2023
Response from Golden Gate Hotel on 5 Dec 2023
We appreciate your positive review, Kiara!We are glad to hear you had a pleasant stay with us, we hope to see you again!Kind regards.

8/10 Good

Susan, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were welcoming, attentive to guest needs. Parking garage across street helpful. Beds comfy.
Stayed 1 night in Nov 2023
Response from Golden Gate Hotel on 6 Nov 2023
Thank you for your kind review, Susan! We are very happy to hear that you had a pleasant stay with us, we hope to see you as our guest again!Kind regards.

10/10 Excellent

Juyong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Golden Gate Hotel on 5 Nov 2023
We appreciate your positive feedback, Juyong! We hope to see your as our guest again!

10/10 Excellent

Festo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
One of the nicest hotels we’ve been to in years; great value for the price and the breakfast we received was so amazing. We enjoyed the hotel cat walking us to our room too haha. Thank you for the hospitality. Will definitely recommend this hotel and come back again.
Stayed 1 night in Oct 2023
Response from Golden Gate Hotel on 1 Nov 2023
Hello Festo! Thank you so much for booking with us. We are so pleased to hear that you enjoyed your stay. Thank you for taking the time to leave such a glowing review!