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InterContinental Mark Hopkins, an IHG Hotel

Photo gallery for InterContinental Mark Hopkins, an IHG Hotel

Exterior
Terrace/patio
Terrace/patio
In-room safe, desk, blackout curtains, iron/ironing board
View from room

Overview of InterContinental Mark Hopkins, an IHG Hotel

InterContinental Mark Hopkins, an IHG Hotel

4.0 star property

8.6/10 Excellent

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
999 California Street, San Francisco, CA, 94108

Explore the area

  • Popular Location555 California Street7 min walk
  • Popular LocationSan Francisco Museum of Modern Art17 min walk
  • Popular LocationMoscone Convention Center19 min walk
  • AirportSan Francisco, CA (SFO-San Francisco Intl.)26 min drive

Room options

About this area

San Francisco

InterContinental Mark Hopkins, an IHG Hotel is located in Downtown San Francisco, a neighbourhood in San Francisco, and is near a metro station. Grace Cathedral and Lombard Street are notable landmarks, and the area's natural beauty can be seen at Alcatraz Island and Golden Gate Park. Ready for a night out? Consider SF Masonic Auditorium and The Regency Ballroom. Spend some time exploring the area's activities, including golfing.
Visit our San Francisco travel guideOpens in a new window
Map

What's nearby

  • Grace Cathedral - 3 min walk
  • 555 California Street - 7 min walk
  • TransAmerica Pyramid - 12 min walk
  • San Francisco Museum of Modern Art - 17 min walk
  • Moscone Convention Center - 19 min walk

Getting around

  • California St & Mason St Stop - 1 min walk
  • San Francisco Station - 3 min drive
  • San Francisco International Airport (SFO) - 26 min drive

About this property

InterContinental Mark Hopkins, an IHG Hotel

4-star historic hotel near Pier 39
Near Lombard Street, InterContinental Mark Hopkins, an IHG Hotel provides a terrace, dry cleaning/laundry services and a bar. The on-site restaurant, Nob Hill Club, features light fare. Free WiFi in public areas is available to all guests, along with a fitness centre and a business centre.
Other perks at this hotel include:
  • Continental breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • A banquet hall, 17 meeting rooms and smoke-free property
  • Free newspapers, a porter/bellboy and luggage storage
  • Guest reviews say great things about the location
Room features
All 382 rooms feature comforts such as air conditioning and dressing gowns, as well as thoughtful touches such as free Internet and safes. Guest reviews speak well of the cleanliness, overall comfort rooms at the property.
Other amenities include:
  • Designer toiletries and hairdryers
  • 44-inch flat-screen TVs with premium channels
  • Coffee/tea makers, housekeeping and desks

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (USD 76.38 per night; includes in/out privileges)
  • Electric car charging station on site

Food and drink

  • Continental breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–10:30 AM on weekends: USD 25 for adults and USD 12 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Nob Hill Club
  • Top of The Mark SkyLounge

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Business services

  • Business centre
  • Meeting rooms - 17

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar in shower
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 44-inch flat-screen TV
  • Digital channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 33.77 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: USD 25 for adults and USD 12 for children (approximately)
  • Valet parking fee: USD 76.38 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

InterContinental Hopkins
InterContinental Mark
InterContinental Mark Hopkins
InterContinental Mark Hopkins Hotel
InterContinental Mark Hopkins Hotel San Francisco
InterContinental Mark Hopkins San Francisco
Mark Hopkins InterContinental
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
San Francisco Intercontinental

Frequently asked questions

Is InterContinental Mark Hopkins, an IHG Hotel pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at ?

As of 28 Nov 2022, prices found for a 1-night stay for 2 adults at on 18 Dec 2022 start from €218.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at InterContinental Mark Hopkins, an IHG Hotel?

Valet parking is available for USD 76.38 per night.

What time is check-in at InterContinental Mark Hopkins, an IHG Hotel?

Check-in is from 3 PM - anytime.

What time is check-out at InterContinental Mark Hopkins, an IHG Hotel?

Checkout is at noon.

Where is InterContinental Mark Hopkins, an IHG Hotel located?

Located in Downtown San Francisco, this historic hotel is within 1 mi (2 km) of Grace Cathedral, Ferry Building and Lombard Street. Pier 39 and Palace of Fine Arts are also within 3 mi (5 km). California St & Mason St Stop and California St & Powell St Stop are within a 2-minute walk.

Can I cancel my reservation for free at InterContinental Mark Hopkins, an IHG Hotel and receive a full refund?

Yes, InterContinental Mark Hopkins, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to InterContinental Mark Hopkins, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

InterContinental Mark Hopkins, an IHG Hotel Reviews

InterContinental Mark Hopkins, an IHG Hotel Reviews

Overall score and ratings

8.6

Excellent

Rating 10 - Excellent. 558 out of 1001 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 256 out of 1001 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 105 out of 1001 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 54 out of 1001 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 28 out of 1001 reviews" "
" "2 - Terrible 3%

8.9/10

Cleanliness

8.8/10

Staff & service

7.9/10

Amenities

8.2/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Excellent

James
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with amazing view from Top of the Mark. Could use a better bar to hang out when Top is closed for special events.
Stayed 4 nights in Nov 2022

6/10 Okay

Patrick
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our bathroom sink was clogged for 2 days. Manager was very non-professional with our requests. Eventually after several wasted hours he finally changed our room. He definitely needs to take some customer services training courses.
Stayed 3 nights in Nov 2022

10/10 Excellent

Matthew
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Really helpful staff at an iconic San Francisco location.
Stayed 2 nights in Nov 2022

8/10 Good

Annette Marie
Travelled with partner
Liked: Staff & service
It’s a great location
Stayed 5 nights in Nov 2022

6/10 Okay

Daniela
Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No water in the room, not e en in empty mini bar , parking valet super expensive - che kin male agent not friendly
Stayed 1 night in Nov 2022

10/10 Excellent

Lawrence, Honolulu
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building is a classic SF landmark sitting high up on Nob Hill. The views from the top floor lounge are stunning. The staff are very professional. The front desk staff (Roy) was especially helpful and kind when I had a problem with my reservation.
Stayed 1 night in Oct 2022

2/10 Terrible

Paul
Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Great location if you have an event at the Masonic Center. We didn't like the front-desk bait-n-switch on room upgrades(charged us). Plus, our room was broken into and my wife's purse was stolen. In addition, all 3 of the treadmills were broken in the gym and none of the phones(3 in our room) worked. Disappointing to say the least given the history of the Mark-Hopkins.
Stayed 1 night in Oct 2022

10/10 Excellent

Stephanie
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect.
Stayed 1 night in Oct 2022

6/10 Okay

Mary
Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Restaurant and lobby were fine. Staff very accommodating. But the rooms have grown seedy and need an upgrade, particularly the bathrooms. Surprised this hotel maintains 4 stars with rooms worn and old. Paint missing in bathroom--big chips and scratches. Shower 1950s version,
Stayed 3 nights in Oct 2022

10/10 Excellent

Ingrid
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable. Hotel was quiet . We all got a good nights sleep. The only thing about this hotel is there is no water in the rooms and no little store to buy necessities. Its on top of the hill so no matter which direction you walk you will have to go down . Which means coming back is straight up a steep hill. Other than that service was great . Staff was polite
Stayed 3 nights in Oct 2022