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Reviews of Hotel Ikon

2.5 out of 5
Hotel Ikon
325 Sutter Street, San Francisco, CA

Reviews

6.8
Rating 10 - Excellent. 82 out of 369 reviews" "
Rating 8 - Good. 100 out of 369 reviews" "
Rating 6 - Okay. 88 out of 369 reviews" "
Rating 4 - Poor. 46 out of 369 reviews" "
Rating 2 - Terrible. 53 out of 369 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rodney

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you’re looking for simplicity, this is the spot
My “go to” hotel in SF. I go to San Francisco quite often for work and have stayed in quite a few hotels over the years. I love this place because it’s not fancy, it’s very basic, no frills. It feels safe when coming and going, too. Near Chinatown and North Beach so plenty of good food near by. And a short walk to BART & Muni so you can get anywhere.
Stayed 6 nights in Dec 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Archie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Meredith

Stayed 3 nights in Sep 2023

6/10 Okay

Raman

Business traveller
Liked: Staff & service
Average room condition. Location was good. Near to Union square
Stayed 4 nights in Sep 2023

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Youssef

Liked: Staff & service
Stayed 8 nights in Jul 2023
Response from Hotel Ikon on 2 Aug 2023
Hello, We apologize you had this experience at our hotel. We strive to be a good value in downtown San Francisco. We hope you will give us another chance to improve your experience here at Hotel Ikon.

2/10 Terrible

Aysegul

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Hotel Ikon on 8 Aug 2023
We apologize you had this experience at our hotel. We strive to be a good value in downtown San Francisco. We hope you will give us another chance to improve your experience here at Hotel Ikon.

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly, helpful & made check in easy. I've stayed before & preferred the upper floors, like the 4th floor, they seem quieter than the 2nd floor rooms. Everything was clean & tidy & the area is centrally located. I will stay here again!
Stayed 1 night in May 2023
Response from Hotel Ikon on 8 Aug 2023
We look forward to you staying with us again soon. Thanks for the kind review.

8/10 Good

Eduardo

Liked: Staff & service, amenities, property conditions & facilities
Response from Hotel Ikon on 8 Aug 2023
Good Morning Eduardo, Can you please share with us how we could have gained a five star review from you. We are under new management as of July and would love your feedback.Thanks

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, staff & service
The TV didn't work. The shower didn't work There is no phone in the room to talk to front desk.
Stayed 1 night in Apr 2023
Response from Hotel Ikon on 21 Apr 2023
Hello,We apologize you had this experience at our hotel. We strive to be a good value in downtown San Francisco. You never reported these issues to our staff. We would have given you a different room. In regards to a phone system we have our manager number on your welcome sheet. That is the way to communicate with us or call the front desk number posted as well on your welcome sheet.We hope you will give us another chance to improve your experience here at Hotel Ikon

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are very questionable residents that live at this hotel. The person living in the room next to me would blast music, constantly scream, throw stuff around. It was a very uncomfortable experience and when I complained I was told he lives there and there’s nothing they can do. There was clearly hard drugs (and maybe alcohol and mental illness) related to this extreme behaviour. It was by far the worst hotel experience I’ve ever had
Stayed 6 nights in Nov 2022
Response from Hotel Ikon on 18 Nov 2022
Hello,Unfortunately some guests are hard to control when they’re loud but we do our best to let all guests know to keep music down during quiet hours. We are sorry for your experience.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Had all the basics that I needed, no fuss, no hassle. Great location!
Stayed 1 night in Oct 2022

2/10 Terrible

Garth

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
No one at check in
Came to check in during normal business hours and was locked out of hotel waiting 20 minutes for staff to arrive at hotel and let me in.
Stayed 1 night in Oct 2022

10/10 Excellent

VIRGINIA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff shortage made housekeeping irregular.
Stayed 16 nights in Sep 2022

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is old but in a great location and priced pretty well for what you get. The staff is great though, and it's clean. My only complaint is that it smelled pretty bad during my stay, that I had to keep the windows open while I was there.
Stayed 4 nights in Oct 2022

10/10 Excellent

daniel, BANGOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool old hotel right downtown excellent price
Stayed 2 nights in Sep 2022

8/10 Good

Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good hotel. Great location. I would only comment on the noise, you can hear everything. And also, they give you two tiny towels for 2 adults. I am a tiny woman and even I felt like the towel was kid size. They could do a little upgrade to that. Other than that, it was ok for the price and location.
Stayed 1 night in Oct 2022

2/10 Terrible

michael

Stayed 3 nights in Sep 2022

6/10 Okay

Sonia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While it was a good location, the place itself was very dirty. The bathroom was dirty when we got there and there were stains on the walls.
Stayed 2 nights in Sep 2022

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For a man traveling alone, Hotel Ikon is acceptable lodging. Marijuana smoke was overpowering at times and I had to put a towel to cover the one inch space at the bottom of the door.
Stayed 4 nights in Sep 2022

6/10 Okay

Andres

Liked: Cleanliness, staff & service
Good budget hotel
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
굥챨이 썸우
Stayed 2 nights in Aug 2022

10/10 Excellent

Shankar

Stayed 1 night in Aug 2022

2/10 Terrible

Timothy Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross place. Small bed, dirty, looked like prison cell
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
The room was so stuffy and left like i wouldn’t breath, and there wasn’t a phone to called front desk,and there was a smell of dirty feet. Couldn’t watch tv, didn’t know how to change the Chanel.
Stayed 1 night in Jul 2022

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Good place to stop by in the city, close to restaurants, cable cars, etc. A little noisy at night sometimes but not that expenssive for a hotel with a good geographical situation. Deposit was 150$ instead of 100$.
Stayed 4 nights in Jul 2022

10/10 Excellent

Niko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ikon was amazing! We loved how close it was located to shops, various food options and public transport. The staff were amazing and super accommodating, they even let us check in early on short notice. The room was decently sized and very clean, it was also great to have a laundry room and basic kitchen facilities to use during our stay. We will definitely be staying again on our next trip to San Fran!
Stayed 4 nights in Jul 2022

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel for the price, and it has been upgraded since my last stay. The bed was comfortable and the place was clean. The location is safe and walkable. The desk staff folks were especially friendly.
Stayed 2 nights in Jul 2022

2/10 Terrible

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
By far the worst hotel I’ve stayed in. Walls painted over again and again, dirty towels, sink ripped from wall and hanging by a thread, crazy amounts of noise and music from long term resident in next room, just to name a few.
Stayed 3 nights in Jul 2022

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Nancy, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 1 night in Jun 2022

4/10 Poor

Jason

Stayed 3 nights in Jun 2022

8/10 Good

MIGUELITO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i was expecting a decent view, but instead i got nothing to look at except the back walls
Stayed 3 nights in Jun 2022

2/10 Terrible

Sarah Yi Xuan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Apart from it being conveniently located, everything else was terrible. The room was noisy, you could literally hear all your neighbours at once. The vent whirred loudly every time you entered the washroom. The fan clicked each rotation it made, and there is no AC. The facility was run down, and the elevator was horribly inconvenient to use (and smells). On check out say, the counter staff said we could leave our bags there for the day, but nobody was around during check out!!! We waited an hour and the staff never came back. Top up a little more for another hotel nearby - I would NOT recommend this hotel to anybody.
Stayed 2 nights in May 2022

10/10 Excellent

Courtney

Stayed 2 nights in May 2022

8/10 Good

Michael Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical, clean, well located.
Practical, clean, well located.
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Apr 2022

2/10 Terrible

Rosario

Business traveller
Disliked: Property conditions & facilities, room comfort
Zero
The room overall is horrible. No air condition you have to open the windows, no window screens and you can hear the people next to your room!! Overall the room has perfume smell the sheets the pillowcase and I’m allergic to the smells due to my problems with my lungs. Mosquitoes are all inside the room and I got bit by a spider my whole wrist is swollen to these days and there’s bugs flying around inside my hotel so it was a nightmare for me and I will never recommend that hotel to anyone. The way you look at it on the website looks well suited for the price that you’re paying and yet it’s not worth it it’s deceiving pictures on the website.. I stayed there one night I want a refund I exit out before 12 o’clock in the afternoon… I can’t send you The picture of my swollen wrist arm due to spider bite the reason I know it’s a spider bite because it’s warm…
Stayed 2 nights in May 2022
Response from Hotel Ikon on 21 Jun 2022
The whole reservation this guest complained about everything. She complained about our elevators which is vintage. She wanted our staff to do everything for her. Including going across to a store to get her water. She accused staff of not returning her cash deposit when the cameras showed she did not pay in cash. This guest is one that can never be satisfied. We tried our best to accommodate her and even refunded her a night stay.

6/10 Okay

kevin

Stayed 1 night in May 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service
Good location and staff the bad stuff is an ancient elevator and equally ancient stairs
Stayed 3 nights in May 2022

8/10 Good

Marilou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in May 2022

4/10 Poor

Justin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches in the room
Not being able to control the heat is annoying but ok, not being able to use the elevator to get to the lobby is challenging and annoying but ok, having cockroaches in the room is NOT ok!!! And, when I asked for assistance, the staff said they would make a note. Not acceptable.
Stayed 4 nights in Apr 2022

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware rats are here
The staff was fine and service good but had a rat in my room and before the place was cleaned the next day the hallway smelled infested too. Thankfully got a refund. It did smell like they cleaned the floors on the third floor the next day but was still musty
Stayed 3 nights in Apr 2022

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The friendliness of the desk clerk made this place! He's a treasure to the Hotel Ikon.
Stayed 1 night in Apr 2022

6/10 Okay

Colin

Liked: Staff & service
Disliked: Cleanliness, amenities
A bit run down, a bit dirty but even tho it seemed quite disorganized the staff were extremely nice and did all they could. The Netflix and smart TV advertised was a big selling point for me and the room had neither of these :( if your just looking for a cheap place to crash it’s great
Stayed 3 nights in Apr 2022

10/10 Excellent

Courtney

Stayed 1 night in Apr 2022