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The Hotel Castro San Francisco
2.5 star property

Hotel with rooftop terrace, near Golden Gate Park

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Hotel Castro San Francisco

Photo gallery for The Hotel Castro San Francisco

Classic Room (Self Check-in with Virtual Front Desk)
Rooftop terrace
Exterior
Standard Room (Self Check-in with Virtual Front Desk)
Classic Room (Self Check-in with Virtual Front Desk)

Overview of The Hotel Castro San Francisco

Reviews
8.6

Excellent

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Check out the area

Map
4230 18th St, San Francisco, CA, 94114
  • Popular LocationCastro Street1 min walk
  • Popular LocationKaiser Permanente Medical Center3 min drive
  • Popular LocationUniversity of San Francisco4 min drive
  • AirportSan Francisco, CA (SFO-San Francisco Intl.)26 min drive
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Room options

View all photos for Executive Suite (Self Check-in with Virtual Front Desk)

Frette Italian sheets, premium bedding, individually decorated

Executive Suite (Self Check-in with Virtual Front Desk)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Premium bedding
Blackout curtains
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room (Self Check-in with Virtual Front Desk)

Standard Room (Self Check-in with Virtual Front Desk)

Standard Room (Self Check-in with Virtual Front Desk)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Premium bedding
Frette Italian bed sheets
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room (Self Check-in with Virtual Front Desk)

Classic Room (Self Check-in with Virtual Front Desk)

Classic Room (Self Check-in with Virtual Front Desk)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Premium bedding
Frette Italian bed sheets
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Suite (Self Check-in with Virtual Front Desk)

Exclusive Suite (Self Check-in with Virtual Front Desk)

Exclusive Suite (Self Check-in with Virtual Front Desk)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Premium bedding
Blackout curtains
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

San Francisco

The Hotel Castro San Francisco is located in Castro District, a neighbourhood in San Francisco, and is near a metro station. Alcatraz Island and Golden Gate Bridge are notable landmarks, and some of the area's popular attractions include California Academy of Sciences and San Francisco Zoo. Looking to enjoy an event or a game? See what's going on at Chase Center or Oracle Park. Spend some time exploring the area's activities, including winery tours.
Visit our San Francisco travel guideOpens in a new window

What's nearby

  • Castro Street - 1 min walk
  • Golden Gate Park - 3 min drive
  • Kaiser Permanente Medical Center - 3 min drive
  • University of San Francisco - 4 min drive
  • Chase Center - 5 min drive

Getting around

  • Castro Station - 4 min walk
  • San Francisco Station - 15 min drive
  • San Francisco International Airport (SFO) - 31 min drive

Restaurants

  • Toad Hall - 1 min walk
  • The Edge - 1 min walk
  • Twin Peaks Tavern - 4 min walk
  • 440 Castro - 3 min walk
  • Cafe De Casa - 4 min walk

About this property

The Hotel Castro San Francisco

Hotel near Golden Gate Park
The Hotel Castro San Francisco provides amenities, such as a rooftop terrace and an outdoor entertainment area. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A front desk safe, outdoor furniture and smoke-free property
  • A lift
Room features
All rooms are individually furnished, and have comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and smart speakers.
Extra conveniences in all rooms include:
  • Rainfall showers, designer toiletries and hairdryers
  • 43-inch Smart TVs with Hulu, streaming services and digital channels
  • Smart speakers, electric kettles and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • Safe at front desk
  • Virtual front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Housekeeping on request

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels

Entertainment

  • Hulu
  • Smart speaker
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Mobile key entry
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

The Hotel Castro
The Castro Francisco Francisco
Kasa The Hotel Castro San Francisco
The Hotel Castro San Francisco Hotel
The Hotel Castro San Francisco San Francisco
The Hotel Castro San Francisco Hotel San Francisco

Frequently asked questions

Is The Hotel Castro San Francisco pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Hotel Castro San Francisco?

As of 2 May 2024, prices found for a 1-night stay for 2 adults at The Hotel Castro San Francisco on 13 May 2024 start from €230.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Hotel Castro San Francisco?

This hotel doesn't offer parking.

What time is check-in at The Hotel Castro San Francisco?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at The Hotel Castro San Francisco?

Checkout is at 11:00 AM.

Where is The Hotel Castro San Francisco located?

Located in Castro District, this hotel is 0.1 mi (0.1 km) from Castro Street and within 3 miles (5 km) of Golden Gate Park and Presidio of San Francisco. Moscone Convention Center and Chase Center are also within 3 miles (5 km). Castro Station and 17th St & Castro St Stop are within a 5-minute walk.

The Hotel Castro San Francisco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 50 reviews" "
Rating 8 - Good. 8 out of 50 reviews" "
Rating 6 - Okay. 6 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 3 out of 50 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms a small but cozy. Bed was comfortable and room was clean. I liked that check in was all virtual.
Stayed 1 night in Apr 2024

2/10 Terrible

Amy

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Castro is great, but if you're doing anything but partying don't stay here. This is a loud party hotel with no staff - literally no staff - so don't expect any service whatsoever. This isn't hyperbole: the hotel operates on an app-based model with no front desk and no on-site staff. You check in via your phone. We asked for 2 extra blankets at 4pm, the person (probably overseas) who was responding told us to look in a cabinet on the first floor. No blankets there so that's it. Around 9pm we get another text response, "We can get you blankets tomorrow." There was a party on the floor above us - good for them, have fun. But of course we can't sleep. We left for another hotel around 11pm, had to fight to not get charged for the next several nights and still got charged for the night we had to leave. They want to make more money by having literally zero staff but hotels don't function with zero staff. This is a non-functional hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Audel

Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

carole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this boutique hotel!
What a great boutique hotel! The check in process was very easy and they accommodated me with an early check in. Location was perfect. New, fluffy towels, Nespresso machine and electric kettle a plus!
Stayed 1 night in Jan 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were absolutely wonderful and I felt safe as a solo AFAB traveler! Also, the staff were super kind and so helpful! I was super grateful for all of their help and they answered all of my annoying questions and made me feel at ease! Wonderful group of folks and stunning property!
Stayed 2 nights in Jan 2024

10/10 Excellent

Carina

Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for a quick stay
I really enjoyed the location. It was so close to the Muni station and lots of great restaurants and bars. The free drinks with the tokens were a wonderful surprise. I did have a problem with the shower. I enjoy nice hot showers and, unfortunately, the water became luke warm within 10 minutes. Maybe that’s to encourage people to get out faster but right now, during the Winter, I like getting out of the shower nice and toasty. There was also a lot of noise happening at night and I don’t mean street noise, which was an anticipated concern. We kept hearing dishes clinking until nearly midnight, which I thought was strange. Overall, I would recommend this location.
Stayed 1 night in Dec 2023