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Reviews of Mercure San Sebastian Monte Igueldo

4 out of 5
Mercure San Sebastian Monte Igueldo
Paseo del Faro 134, San Sebastián

Reviews

8.4

Very good

Rating 10 - Excellent. 184 out of 372 reviews" "
Rating 8 - Good. 111 out of 372 reviews" "
Rating 6 - Okay. 45 out of 372 reviews" "
Rating 4 - Poor. 26 out of 372 reviews" "
Rating 2 - Terrible. 6 out of 372 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure San Sebastian Monte Igueldo has the best views of the town of San Sebastián imaginable. The staff was attentive to our needs and provided impeccable service.
Stayed 1 night in Dec 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from the hotel. Hotel is a little dated and the electrical system is tricky. Our devices didn’t charge all night because we didn’t have the right switch on that controls all the outlets and lights. Also, you might want to bring your own hairdryer as you basically have to straddle the toilet to use it with its short cord and it keeps shutting off when it gets hot.
Stayed 1 night in Oct 2023

8/10 Good

Than Naing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
easy parking pleasant location with sea view breastast has varities to choose. Taste is delicious. swimming pool at the top is good We feel joyful.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Monte Igueldo on 13 Nov 2023
Estimado huésped,Gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Atentamente,Hotel Monte Igueldo

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, service was excellent, meals were great, I loved my ocean view room. Views from hotel terraces are exceptional. Highly recommended

6/10 Okay

Eleana

Liked: Cleanliness, amenities
This hotel has a beautiful view, My room was in a Box. The window had a view of walls. They could have some plants or trees. I arrived from a all day tour around 4:00 and the kitchen was close until 8pm. They did not offer nothing except a bag of potatoes chips and drinks. For me it was not worth to stay here. Next time I will take up the funicular at the end of the beach and have a drink in the restaurant next to it.
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Travelled with partner
Loved the property! Loved the amusement park around the property and the views from our balcony were amazing. We will be back!
Stayed 3 nights in Sep 2023

8/10 Good

John

Stayed 4 nights in Aug 2023

10/10 Excellent

Joanne

Stayed 2 nights in Aug 2023

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Crazy view
Stayed 6 nights in Jul 2023

6/10 Okay

Carmen

Travelled with group
Disliked: Staff & service
The view was breathtaking and the decor in the foyer was lovely but you definitely require the patience of a saint if you want to order ANYTHING from the bar morning or night. I stood at the bar for 20 minutes before walking away with nothing but irritation one evening. At the time, there were only a handful of other people standing at the bar and 3 staff behind the bar who couldn’t seem to get out of each other’s way. The bar snack menu was extremely limited and when we ordered and it came out, the volume and presentation of the food was extremely underwhelming to say the least. The hotel is very secluded so there either needs to be a more a comprehensive menu with more efficient and competent staff or just have vending machines in the foyer. The room was comfortable and clean and the view from the balcony was lovely.
Stayed 3 nights in Jul 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Monte Igueldo on 16 Aug 2023
Dear Kevin,Thank you for your positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,Hotel Monte Igueldo

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The most amazing location, very clean, and very helpful staff! We can’t wait to go back!
Stayed 2 nights in Jul 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Sebastian getaway
A 5 night stay at this wonderful hotel overlooking the bay of San Sebastion. The setting was perfect. We relaxed by the pool, either after breakfast or after an excursion down into town, or the old town. Wonderful popl, plenty of sunloungers and its own bar, and again fantastic views over San Sebastian. Our room had a balcony overlooking the bay and mountains, what's not to love. The staff were very friendly, plenty of areas to sit and have a drink and relax, and look at the view. The food was excellent and plenty of variety at breakfast. My only small moan as I like my food hot and not luke warm, is there wasn't a proper hot plate keeping the food hot.
Stayed 5 nights in Jun 2023
Response from Hotel Monte Igueldo on 11 Jul 2023
Dear Sandra, Thank you very much for your kind review.We are thrilled to hear that you enjoyed the perfect setting and the fantastic views over San Sebastian from our pool area and your room with a balcony. Our friendly staff, comfortable rooms, and excellent food are some of the aspects we take pride in, and it is great to know that they contributed to your memorable stay.We appreciate your feedback regarding the temperature of the food at breakfast. We will take your comments into consideration and work on improving this aspect to ensure a better experience for our guests in the future.We look forward to welcoming you back on a future visit.Kind regards,Hotel Monte Igueldo

10/10 Excellent

Denise

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I just loved the location and the views. I would have liked the restaurant to have more options daily.
Stayed 4 nights in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Best views ever.
Hotel is in an amazing hill top position and we stayed in a room with a balcony that looked out onto the bay and the town. Everything about the hotel was exceptional, except they seemed to be very short staffed when we were there and service wasn't great in the restaurant. I definitely would love to return though.
Stayed 2 nights in May 2023
Response from Hotel Monte Igueldo on 11 Jul 2023
Dear Andrew, Thank you for taking the time to share your review.We are pleased that you had a pleasant stay and found our location ideal for your requirements. We are always open to suggestions on how we might further improve our guests' dining experience and appreciate your comment which will be reviewed with the relevant manager.We hope to welcome you back. Best wishes,Hotel Monte Igueldo

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I loved the location but it was not immediately obvious on booking that the location was on top of a hill - need to pay more attention !!! I liked the room layout but AC was not the best. Closing the bar at midnight was offputting and staff did not have but very rudimentary English. Important given the clientele was international
Stayed 3 nights in May 2023

10/10 Excellent

Menachem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Monte Igueldo on 8 Jun 2023
Dear Menachem,Thank you for your positive review, we appreciate it.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to our hotel. Best wishes,Hotel Monte Igueldo

4/10 Poor

Troy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We paid for a balcony and they said they only have 4 and it was first come. So we didn’t get one. I think I deserve some sort of refund. Other than the the property was nice.
Stayed 2 nights in Apr 2023

10/10 Excellent

Anya Louisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning hotel. Our room was beautiful with views of the bay. Staff were lovely and very helpful. The funicular made it easy to come and go up the mountain and the price was discounted for hotel guests. The adventure park was an added bonus. The only thing I would have liked was the pool to be open! But it was the best weekend!
Stayed 3 nights in Apr 2023

2/10 Terrible

Mary

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Agata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very beautiful hotel.Pleasure to stay. I think if Swimming pool will be available over winter that will make Awsome stay
Stayed 2 nights in Feb 2023
Response from Hotel Monte Igueldo on 1 May 2023
It's great to know we lived up to your expectations and that you enjoyed your time here. Thank you for your feedback we're always grateful so that we can make your next stay even better.We hope to welcome you back. Best wishes,Hotel Monte Igueldo

4/10 Poor

Amber

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Food options limited. Very isolated. Disappointing lines lousy pillows and beds.
Stayed 8 nights in Sep 2022

8/10 Good

Frank

Travelled with partner
Disliked: Staff & service
Fantastic view of the city
Stayed 1 night in Oct 2022
Response from Hotel Monte Igueldo on 8 Dec 2022
Cher Franck,Merci d'avoir pris le temps de nous faire part de votre expérience chez nous.Nous vous présentons toutes nos excuses pour ce manquement inhabituel.Nous en avons fait le suivi avec notre équipe d'entretien.N'hésitez pas à nous signaler tout souci sur place la prochaine fois. Notre réception est à votre disposition pour trouver immédiatement une solution.Nous espérons avoir le plaisir de revoir parmi nous pour un séjour 100 % réussi.Bien à vous,Hotel Monte Igueldo

10/10 Excellent

Calum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are incredible
Stayed 1 night in Sep 2022

8/10 Good

Valerie Angela

Travelled with family
Liked: Cleanliness, staff & service
Charming hotel and rooms with balcony and views of bay are stunning. Unless you enjoy (and are fit ) you will need to get taxi into town. Better if the funicular opened at 9am rather than 11
Stayed 4 nights in Sep 2022

8/10 Good

Kok Way

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Monte Igueldo on 8 Dec 2022
Dear Kok,We would like to thank you for sending us your rating.We are happy to have met your requirements.We would certainly like to learn more about that in a private message.We look forward to welcoming you again. Best regards,Hotel Monte Igueldo

8/10 Good

Kok Way

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally acceptable property. Wifi was a bit weak and there was an impression that staffing levels were insufficient. There was a front counter staff that was kind, but that radiated the “lost sheep” vibe.
Stayed 3 nights in Sep 2022
Response from Hotel Monte Igueldo on 8 Dec 2022
Dear Kok Way,Thank you for taking the time to provide your feedback.We are very sorry that your recent stay with us did not meet all your expectations. We assure you that our team members do their best to work efficiently while still provided highly personalized service to all our guests. Regarding the WiFi, please do not hesitate to bring such matters to our attention during your stay so that we can find a solution for you. We are always ready to help in any way we can to make your stay as pleasant as possible.We hope to have the opportunity of welcoming you back in the future. Best regards,Hotel Monte Igueldo

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location with views of the City. Only issue was the spotty wifi; but in the bigger picture… great hotel.
Stayed 3 nights in Sep 2022
Response from Hotel Monte Igueldo on 8 Dec 2022
Our team is glad to know that you had a pleasant stay. Please accept our apologies for any issues you experienced with the WiFi. don't hesitate to reach out to our team, they are always pleased to assist with any issues you may have.We hope we will have the opportunity to see you again in the future. Best regards,Hotel Monte Igueldo

8/10 Good

E

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location
Stayed 1 night in Aug 2022

10/10 Excellent

anthony

Stayed 2 nights in Aug 2022
Response from Hotel Monte Igueldo on 8 Dec 2022
Dear Anthony,Many thanks for this high rating.We are very pleased you had a perfect stay.Thank you again.Best regards,Hotel Monte Igueldo

4/10 Poor

Frederic

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Fantastic view extremely poor service
Stayed 1 night in Aug 2022

10/10 Excellent

Stella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was elegant and had floor to ceiling windows to enjoy the magnificent views. The front reception staff were very friendly and helpful. The view from our bedroom balcony was amazing especially the sunrise over the mountains. One draw back, it was quite far from the restaurants. We had an awesome time.
Stayed 7 nights in Aug 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset views to die for
Really nice hotel with the most amazing views over San Sebastian bay, and the sunset draws visitors to hotel just for that. Lots of free sunbeds on the rooftop terrace pool, which has an adequate bar area. Reception staff really helpful, and offered tips on where to visit / eat that weren't necessarily on the tourist trail. One thing to be aware of is the satnav in our car took us up the road to the right of Monte Igueldo (anticlockwise) but is very narrow, and eventually is a dead end. The only access is via the amusement park which has a security barrier so you must have proof with you that you're a hotel guest otherwise they may charge you to enter. Fantastic stay.
Stayed 9 nights in Jul 2022
Response from Hotel Monte Igueldo on 30 Aug 2022
Dear Gary, Thank you for sharing your feedback about your recent experience.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We are delighted you appreciated the spectacular views.The satisfaction of our guests during their stay among us is very rewarding. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are very sorry to learn that you experienced some difficulty in reaching our hotel. We will certainly take this into consideration in the future, and we also invite you to contact us in case of such issues. Our reception team would be more than happy to provide you with detailed instructions on how to find us.We hope that you will return on a future occasion. Best regards,Hotel Monte Igueldo

4/10 Poor

Miguel

Disliked: Property conditions & facilities, room comfort
Bad choice.
Worst bed in a 4 star hotel. View to a dirty interior alley. Had to ask 2 times put shower gel because it was empty on arrival. Only positive point was the view from the restaurant.
Stayed 1 night in Aug 2022
Response from Hotel Monte Igueldo on 19 Aug 2022
Dear Miguel,Thank you for taking the time to share your review.We are sorry to hear that you were not fully satisfied with the bed; please do not hesitate to let us know of these issues while on-site so we may address them and find an appropriate solution as the comfort and satisfaction of our guests is of utmost importance to us.We hope we have the opportunity of seeing you again in the future.Kind regards,Hotel Monte Igueldo

8/10 Good

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from room and breakfast area. Helpful staff.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jayne

Stayed 2 nights in Jul 2022
Response from Hotel Monte Igueldo on 19 Aug 2022
Dear Jayne,Many thanks for this high rating.We are delighted you had a great stay.Thank you again.We look forward to welcoming you again. Best regards,Hotel Monte Igueldo

10/10 Excellent

Megan

Stayed 2 nights in May 2022
Response from Hotel Monte Igueldo on 27 Jul 2022
Dear Megan, Thanks for your high rating of our hotel. We are happy we were able to cater to all your needs. We hope to welcome you back for a return visit, Best regards, Hotel Monte Igueldo

6/10 Okay

Patrick

Travelled with group
Disliked: Staff & service
Five star views within a three star hotel. No question the views from the rooms overlooking San Sebastián are fantastic. But the quality of the hotel does not match the view; very slow check-in (only one agent working), indifferent service at the bar (and a limited selection of brands), and poorly cleaned rooms (the area behind our toilet was simply disgusting.)
Stayed 2 nights in Jun 2022

10/10 Excellent

Jiewei, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view of the entire city and the sea!
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Sid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an unbelievable setting, and views. There is a tram going up and down the hill, after 11am. The lobby is amazing with views.
Stayed 3 nights in Mar 2022

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is stunning. My room was inward facing with no view but San Sebastian can be seen from the dining and lounge areas. I would get a room with a view next time. Convenient on-site parking. Nice bar/lounge area but they don't serve food til after 8 which is a bit restrictive. The funicular rail car is useful for getting down to the sea front
Stayed 3 nights in Oct 2021

8/10 Good

Gemma

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Anyway
Lovelly place. But the personnel did not suprise me actually i whose ignored acouple of times at the bar dont know why!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views, great stay
Location is unbeatable, but staff is also very friendly and accommodating. We asked to check out a bit later and they made no fuss even though they were fully booked for the next night and obviously very busy. However, the swimming pool closes before sunset which is a shame, considering it has great views in that direction (as opposed to the rest of the hotel looking out mostly on the bay).
View from the room
Swimming pool
Sunrise from the room
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Incredible views, that is it
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great views lovely staff
Fabulous views and pool. Bar terrace and restaurant beautiful with amazing views over bay. Room was great but needed attention. The wallpaper was detaching from the wall by the door out on to the balcony. High quality toiletries in room and lovely big towels. But bizarrely only one socket on one side of the bed and none on the other. Not great for modern life as everyone has phones and iPads needing to be charged.
View from our room
Lovely pool
Wallpaper coming adrift
Stayed 3 nights in Sep 2020

2/10 Terrible

CORINNE

Travelled with family
Disliked: Staff & service
horrible experience
The worst welcome I experienced. We had a little girl with us who wanted to make a nap and we had to wait until 3:30 pm to get the room. The hotel was empty, no one at the pool, only one guest at the restaurant. We were encouraged to get out of the hotel for lunch. They apologized but it was too late, the day was ruined.
Stayed 1 night in Jul 2020

10/10 Excellent

Jorge&Blanca, Phoenix,AZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view are wonderful. Excellent service and because of the season very reasonable prices.
Stayed 2 nights in Nov 2019