Santa Lucia Holidays

I've stayed at this hotel at least 5 times and the staff are always amazing.

The physical state of the rooms needs attention, but they are closing later this year for renovation. Everything worked fine, there were just lots of little things like lose for handles, crack in the bathroom tile, shower door difficult to close. Plenty of choice for food if you don't have allergies, also plenty of vegetarian choice. I wouldn't stay if coeliac, but if you are gluten intolerant then you'd be ok. They label all the buffet with allergens & have GF sliced bread, biscuits & muffins. No GF toaster. They make GF pasta & pizza on request (order in advance). One incident where the "GF" crackers were in plain packaging (not labelled GF or Schar, like they previously were). They looked the same as the crackers on the buffet & tasted the same. On questioning the chef, he said they were definitely GF, but I didn't eat any more. They disappeared the next day & there were no more crackers that week. Pool was nice, didn't go to the entertainment but plenty of places to sit with a drink in the evening. The free bus to the beach is good, and the steep hill is VERY steep. Very limited parking at the hotel & very few places to park on the hill. There is a free car park at the bottom of the hill- but again, it's STEEP!!

Have to say this was such amazing hotel very clean great staff and decent food, we have really enjoyed our stay and cant wait to book again next year,

Excellent stay, thank you. Rooms were comfortable and spacious but could do with a little upgrade, particularly the bathrooms. We had superior rooms with a spa bath on the balcony which was lovely and would recommend. Bar and breakfast staff excellent, so responsive, however we did report an issue to reception at least twice with one of the room toilets which was not sorted when we left, this was disappointing. Finally, take advantage of the spa, had a brilliant massage. We would definitely return.

2nd time at this hotel. This time we booked a junior suite which was amazing. Very large room with a double size balcony and sea view Unfortunately on day 3 I fractured my foot. The receptionist Augustin was so helpful I had to purchase a boot for my foot which he helped source for me as well as organising taxis. Nothing is too much trouble for the staff The girls around the pool were also so friendly. Because of my injury I couldn’t get out but the food in the hotel is really nice. Service and food in Calloq are really good.Breakfast lots of choice. Beds around the pool are ample and so comfortable. We will come back and definately get a junior suite