Sentul City Hotels

"The room of hotel was good but hair dryer was broken and not available. We used the restaurant in the hotel every dinner, however serving by staff was late and many mistakes for the order. "

"Overall okay with couple of notes/improvement if possible 1. No elevator to 2nd floor, better put elevator or at least ramp for trolley to bring belonging to 2nd floor 2. Hot water not working in bathroom 3. Jacuzzi not hot at all 4. Parking space very limited 5. Restaurant area is very limited if hotel is fully booked 6. There is no smoking sign on the table in restaurant, but there is still people smoking and hotel staff didn't take action until I request help 7. Safety protocol in restaurant...

"Staff were all nice and friendly. There is a very little mini mart but close at 7pm. better to open until like midnight for the guests stay up late. Well that's why there is room service : ) "

"We stayed during the soft opening for 7 nights. It was around national holidays too so the hotel was at full capacity. Things I love: The hotel is clean. I love how tidy and meticulous the housekeeping service is. Staff are welcoming, helpful and respectful to all guests. Hotel location is adjacent to a shopping mall. Things needing improvement: Elevator wait time. Adding Food warmers at breakfast buffet so food doesn’t get cold, ie at egg and pancake station. Eggs arrived at the table cold."